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Compare ServiceNow Customer Service Management vs Zoho Desk vs Zendesk Support vs ManageEngine ServiceDesk Plus

Overview

Description

ServiceNow Customer Service Management (CSM) endeavors to provide consistent customer experience throughout the customer journey from issue to resolution. This effective software unites all ... Read More

Zoho Desk help desk software offers a free help desk with popular features. In addition to free users, individuals can manage unlimited agents, create templates to make it easier for agents ... Read More

Entry Level Pricing
  • Not Available
  • Starts from $14 , Billed Yearly
Free Trial Availability
  • No free trial
  • Free Trial available
Spotsaas Score

8.5/10

9.7/10

User Ratings
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Software Demo

Demo

View demo

View demo

Features

Total Features

14 Features

17 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • Not Available
          • $14 , Billed Yearly
          Pricing Pans
          • Not Available
          • Free

            • 3 Free Agents

            • Email Ticketing

            • Comment in Ticket

            Show more +

          • Standard

            • Unlimited Agents

            • Includes features of Free plan, plus

            • Ticket Tags: 20 Tags/Ticket

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          • Professional

            • Includes features of Standard plan, plus

            • Ticket Tags: 30 Tags/Ticket

            • Approvals

            Show more +

          • Browse all pricing plans
          Pricing Pageservicenow-customer-service-management pricingzoho-desk pricing

          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Not Available
          • Available
          Get Quote

          User Reviews

          User Ratings

          No Reviews

          No reviews available for the product

          Rating Distribution

          No Reviews

          No reviews available for the product

          Excellent

          2628

          Very Good

          1272

          Good

          213

          Poor

          15

          Terible

          19

          Expert's Review generated by AI

          No Expert ai Review available for the product

          No Expert ai Review available for the product

          Pros and Cons

          No pros or cons available for the product

          No pros or cons available for the product

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Integrations

          Integration with other apps

          No Integration information available.

          Customers

          Customers
          Rogers

          Rogers

          7Eleven

          7Eleven

          LLOYDS

          LLOYDS

          NHS

          NHS

          Zoho Desk_customers_0

          Zoho Desk_customers_0

          Zoho Desk_customers_3

          Zoho Desk_customers_3

          Media and Screenshots

          Screenshots

          No screenshots available.

          Zoho Desk

          4 Screenshots

          Videos
          video-0

          1 Videos

          video-0

          4 Videos

          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Zoho Desk offers Free Trial, but ServiceNow Customer Service Management does not.

          ServiceNow Customer Service Management is designed for Large Enterprises, Medium Business and Small Business.

          Zoho Desk is designed for Large Enterprises, Medium Business and Small Business.

          The starting price of Zoho Desk begins at $14/User/Month when Billed Yearly, while pricing details for ServiceNow Customer Service Management are unavailable.

          Some top alternatives to ServiceNow Customer Service Management includes Zoho Desk, Zendesk Support, ManageEngine ServiceDesk Plus, Freshservice, Freshdesk, Deskero, Teamwork Desk, Front, HelpDesk, SysAid, Jitbit Helpdesk, HubSpot Service Hub, CRMdesk, HESK, BoldDesk and Little SaaS Communication.

          Some top alternatives to Zoho Desk includes Zendesk Support, ManageEngine ServiceDesk Plus, Jira Service Desk, HelpDesk, SysAid, Desky, ReadyDesk, Sitehelpdesk, Trakdesk, HESK and BoldDesk.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].