What are the key features of Incident Management Software?

These are the key features of Incident Management Software. Task Management, Ticket Management, Audit Trail, Incident Reporting, Routing, CAPA, Disaster Recovery, Root-cause Diagnosis, Auto-Assign (Incidents) and Enriched Notifications

Is there a free version or trial available for Incident Management Software?

Yes. Here are some Incident Management Software with free trial. PagerDuty, xMatters, AlertOps, Opsgenie, OnPage, CloudFabrix, Zenduty, Spike.sh, VictorOps, Squadcast, FireHydrant, Mission Manager, Splunk On-Call, TaskSift and PagerTree

What are top rated Incident Management Software?

Here are top rated Incident Management Software. Blameless, Mission Manager, AlertOps, FireHydrant, PagerTree, Incident.io, VictorOps, Squadcast, Splunk On-Call, PagerDuty, Opsgenie, OnPage, xMatters, Moogsoft and Alcea IssueTrack

Is there any Incident Management Software available with the mobile app?

Yes. Here are some Incident Management Software available with the mobile app. PagerDuty, xMatters, AlertOps, Opsgenie, OnPage, Zenduty, Spike.sh, Squadcast, Splunk On-Call, PagerTree, All Quiet, PhaseWare Tracker and TaskCall

List of Incident Management Software for SMBs in 2025

Q: What are the best Incident Management Software for small businesses?

Here are the best Incident Management Software for small businesses. PagerDuty, xMatters, AlertOps, Opsgenie, OnPage, CloudFabrix, Moogsoft, Zenduty, Blameless, BigPanda, Spike.sh, Squadcast, Rootly, YetiCloud and FireHydrant

Showing 1-20 out of 34

List of the Best Incident Management Software For Small Business as of May 2025

9.8

Spot Score

PagerDuty

Streamline incident management with PagerDuty.

Request a Quote

4.5

(258)

Add to compare

Product Description

PagerDuty is incident management software designed to handle the challenges of managing today's modern applications and their teams. From simple alerts to sophisticated 24/7 monitoring-to-alerting engines that are embedded into stack via a simple API call, PagerDuty helps companies digitally ...

Pricing

Free Trial available, Try Now

Starts from $10

9.4

Spot Score

xMatters

Transform incidents into opportunities for growth.

Request a Quote

4.4

(257)

Add to compare

Product Description

xMatters is the agent of change for incident management software. With advanced analytics, xMatters turns incident data into business insights to improve collaboration, help prioritize actions, and uncover meaningful opportunities for process improvement. It gives organizations the ability to ...

Pricing

Free Trial available

Starts from $16/User/Month, also offers free forever plan

9.1

Spot Score

AlertOps

Streamline your incident management with real-time alerts.

Request a Quote

4.8

(100)

Add to compare

Product Description

AlertOps is a full-featured incident management platform and community for managing, executing and tracking incidents. AlertOps is powerful real-time alerting software with over 100+ integrations including ticketing systems, help desks, and social media. Users of the AlertOps platform are ...

Pricing

Free Trial available

Starts from $5/User/Month when Billed Yearly, also offers free forever plan

9.0

Spot Score

Opsgenie

Reduce downtime with intelligent incident management.

Request a Quote

4.5

(123)

Add to compare

Product Description

Opsgenie is a SaaS-based incident management software. It combines notification and collaboration tools with intelligent alerting capabilities in an easy-to-use web interface. Opsgenie's solutions are highly customizable and serve thousands of organizations worldwide. It is used for alerting, ...

Pricing

Free Trial available, Try Now

Starts from $9/User/Month when Billed Yearly, also offers free forever plan

8.9

Spot Score

OnPage

Effortlessly streamline incident management with OnPage.

Request a Quote

4.5

(230)

Add to compare

Product Description

OnPage's intuitive incident management software helps organizations quickly organize and track their incidents. It allows a great deal of flexibility in reporting, but requires no training to use. Organizations of all sizes can use OnPage to monitor, report on and improve their response times ...

Pricing

Free Trial available, Try Now

Starts from $13.99/User/Month when yearly

8.6

Spot Score

Moogsoft

Streamline IT incident management for faster resolution.

Request a Quote

4.4

(37)

Add to compare

Product Description

Management Software eases this burden by organizing the team's responses and alerting the right people to them on an ongoing basis. It allows businesses to manage incidents and request help from other teams so that everyone is on the same page and knows what to expect next. With Moogsoft, ...

Pricing

Starts from $833/Month, also offers free forever plan

8.6

Spot Score

CloudFabrix

Real-time coordination for effective firefighting.

Request a Quote

4.0

(10)

Add to compare

Product Description

CloudFabrix incident management software provides firefighters with a mobile command platform, providing the ability to share information, plan strategies and update operational plans in real time. The software allows incident commanders to see the entire world of information they need in one ...

Pricing

Free Trial available

CloudFabrix offers custom pricing plan

8.5

Spot Score

Blameless

Collaborate with ease, manage incidents blameless.

Request a Quote

5.0

(64)

Add to compare

Product Description

Blameless is a web-based software for tracking of incidents. It is also suitable for handling incidents involving multiple parties where different groups play distinct roles. It's been designed from the ground up in consultation with experts from the field of incident management to incorporate ...

Pricing

Starts from $20/User/Month

8.5

Spot Score

BigPanda

Streamlining crisis management for faster resolution.

Request a Quote

4.0

(72)

Add to compare

Product Description

BigPanda is a incident management software. This innovative software helps businesses collaborate, communicate and act faster to resolve critical incidents and increase business resiliency. Whether it is a workplace violence event, workplace emergency, or a flood emergency, BigPanda helps ...

Pricing

BigPanda offers custom pricing plan

8.5

Spot Score

Zenduty

Efficiently manage and resolve incidents with Zenduty.

Request a Quote

Add to compare

Product Description

Zenduty is a powerful incident management system designed for DevOps and SRE teams. Its speed of response will reduce downtime by up to 90%. Complex routing rules can be created based on service, data, context and time of day, with false alarms and noise suppressed. Create on-call rotations and ...

Pricing

Free Trial available, Try Now

Starts from $5/User/Month when Billed Yearly, also offers free forever plan

8.4

Spot Score

Squadcast

Unite your team, protect your business.

Request a Quote

4.6

(142)

Add to compare

Product Description

Squadcast is incident management software that brings together people and tools to protect business. Built for small businesses and distributed operations, Squadcast turns people into an even more powerful incident response team. It's easy to set up and use, with no installation required, and ...

Pricing

Free Trial available, Try Now

Starts from $9/User/Month when Billed Yearly, also offers free forever plan

8.4

Spot Score

Spike.sh

Streamline your workflow with Spike.sh

Request a Quote

2.1

Add to compare

Product Description

Spike.sh is an incident management software platform that allows businesses to manage their work orders, assets, and equipment. With a user-friendly interface and cost effective pricing, Spike.sh offers more flexibility and better software than the competition. The web interface allows for easy ...

Pricing

Free Trial available, Try Now

Starts from $6.4/user/month when yearly

8.3

Spot Score

Rootly

Streamline your incident management with Rootly.

Request a Quote

Add to compare

Product Description

Rootly, the ultimate Quick Incident Manager, streamlines the process of handling PagerDuty alerts for rapid response to incidents. It seamlessly integrates with tools like Slack, automatically involving all relevant teams within seconds. With Rootly, you can easily manage incidents directly ...

Pricing

Rootly offers custom pricing plan

8.1

Spot Score

YetiCloud

Empowering fire management with geospatial precision.

Request a Quote

Add to compare

Product Description

YetiCloud facilitates Incident Management by providing a cloud-based, geospatially-aware tool for containing the spread of wildfires and by monitoring the effectiveness of prescribed fire management programs. It also offers stakeholders a comprehensive electronic communications platform to ...

Pricing

Starts from $84/Node, also offers free forever plan

8.0

Spot Score

Mission Manager

Efficient emergency management made simple.

Request a Quote

5.0

(1)

Add to compare

Product Description

Introducing Mission Manager - the ultimate solution for efficient emergency management. Our cloud-based software allows teams to streamline their operations and effectively manage personnel and asset records to keep up with equipment and maintenance schedules. With built-in collaboration tools, ...

Pricing

Free Trial available

Mission Manager offers custom pricing plan

8.0

Spot Score

FireHydrant

Effortlessly extinguish chaos with FireHydrant.

Request a Quote

4.8

(47)

Add to compare

Product Description

Introducing FireHydrant, the ultimate incident management platform that efficiently extinguishes flames by streamlining the incident response process. With the ability to automate tasks from alert to retrospective, FireHydrant allows you to focus on resolving issues faster. It also documents ...

Pricing

Free Trial available

FireHydrant offers custom pricing plan

8.0

Spot Score

Splunk On-Call

Simplify incident management and prevent service disruptions.

Request a Quote

4.6

(49)

Add to compare

Product Description

Splunk on-call has been designed from the ground up to help teams quickly resolve incidents, proactively monitor the complex world of business applications, and predict service issues before they happen. With an intuitive interface coupled with powerful search and reporting capabilities, Splunk ...

Pricing

Free Trial available, Try Now

Starts from $5/User/Month when Billed Yearly

8.0

Spot Score

Amixr

Real-time incident management at your fingertips.

Request a Quote

Add to compare

Product Description

Amixr provides a web-based service that enables organizations to effectively manage their incident and alerts across the enterprise. Using an intuitive self-service platform, users can view, create, assign, acknowledge and track incidents in real time. The AMIXR software is automated, allowing ...

Pricing

Starts from $8/User/Month, also offers free forever plan

7.9

Spot Score

IBM Cloud Pak for Watson AIOps

Transform your IT operations with AI-powered insights.

Request a Quote

4.1

(25)

Add to compare

Product Description

IBM Cloud Pak for Watson AIOps is the ultimate AI-enabled solution for IT operators looking to modernize their ITOps toolchain. It centralizes AI into the core of operations enabling features like Event Grouping, Natural Language Processing and Seamless Integration. So you gain an integrated ...

Pricing

IBM Cloud Pak for Watson AIOps offers custom pricing plan

7.9

Spot Score

TaskSift

Streamline your incident management with TaskSift.

Request a Quote

Add to compare

Product Description

TaskSift is a flexible and powerful incident management platform for public safety organizations. Use it for managing tasks, dispatching resources, and tracking the status of any incident first gets user in front of data, so decisions can be made quickly. Its lean approach to technology is ...

Pricing

Free Trial available

Starts from $7.50/Month when Billed Yearly

1 2

Software	Entry Price	Ratings	Spot Score	Learn More
PagerDuty	$10	4.5	9.8	PagerDuty Pricing
xMatters	$16	4.4	9.4	xMatters Pricing
AlertOps	$5, Billed Yearly	4.8	9.1	AlertOps Pricing
Opsgenie	$9, Billed Yearly	4.5	9	Opsgenie Pricing
OnPage	$13.99, yearly	4.5	8.9	OnPage Pricing
CloudFabrix	-	4	8.6	CloudFabrix Pricing
Moogsoft	$833	4.4	8.6	Moogsoft Pricing
Zenduty	$5, Billed Yearly	-	8.5	Zenduty Pricing
Blameless	$20	5	8.5	Blameless Pricing
BigPanda	-	4	8.5	BigPanda Pricing

Best Incident Management Software For Small Business

PagerDuty

Streamline incident management with PagerDuty.

PagerDuty is incident management software designed to handle the challenges of managing today's modern applications and their teams. From simple alerts to sophisticated 24/7 monitoring-to-alerting engines that are embedded into stack via a simple API call, PagerDuty helps companies digitally ...

xMatters

Transform incidents into opportunities for growth.

xMatters is the agent of change for incident management software. With advanced analytics, xMatters turns incident data into business insights to improve collaboration, help prioritize actions, and uncover meaningful opportunities for process improvement. It gives organizations the ability to ...

AlertOps

Streamline your incident management with real-time alerts.

AlertOps is a full-featured incident management platform and community for managing, executing and tracking incidents. AlertOps is powerful real-time alerting software with over 100+ integrations including ticketing systems, help desks, and social media. Users of the AlertOps platform are ...

Opsgenie

Reduce downtime with intelligent incident management.

Opsgenie is a SaaS-based incident management software. It combines notification and collaboration tools with intelligent alerting capabilities in an easy-to-use web interface. Opsgenie's solutions are highly customizable and serve thousands of organizations worldwide. It is used for alerting, ...

OnPage

Effortlessly streamline incident management with OnPage.

OnPage's intuitive incident management software helps organizations quickly organize and track their incidents. It allows a great deal of flexibility in reporting, but requires no training to use. Organizations of all sizes can use OnPage to monitor, report on and improve their response times ...

Moogsoft

Streamline IT incident management for faster resolution.

Management Software eases this burden by organizing the team's responses and alerting the right people to them on an ongoing basis. It allows businesses to manage incidents and request help from other teams so that everyone is on the same page and knows what to expect next. With Moogsoft, ...

CloudFabrix

Real-time coordination for effective firefighting.

CloudFabrix incident management software provides firefighters with a mobile command platform, providing the ability to share information, plan strategies and update operational plans in real time. The software allows incident commanders to see the entire world of information they need in one ...

Blameless

Collaborate with ease, manage incidents blameless.

Blameless is a web-based software for tracking of incidents. It is also suitable for handling incidents involving multiple parties where different groups play distinct roles. It's been designed from the ground up in consultation with experts from the field of incident management to incorporate ...

BigPanda

Streamlining crisis management for faster resolution.

BigPanda is a incident management software. This innovative software helps businesses collaborate, communicate and act faster to resolve critical incidents and increase business resiliency. Whether it is a workplace violence event, workplace emergency, or a flood emergency, BigPanda helps ...

Zenduty

Efficiently manage and resolve incidents with Zenduty.

Zenduty is a powerful incident management system designed for DevOps and SRE teams. Its speed of response will reduce downtime by up to 90%. Complex routing rules can be created based on service, data, context and time of day, with false alarms and noise suppressed. Create on-call rotations and ...

Squadcast

Unite your team, protect your business.

Squadcast is incident management software that brings together people and tools to protect business. Built for small businesses and distributed operations, Squadcast turns people into an even more powerful incident response team. It's easy to set up and use, with no installation required, and ...

Spike.sh

Streamline your workflow with Spike.sh

Spike.sh is an incident management software platform that allows businesses to manage their work orders, assets, and equipment. With a user-friendly interface and cost effective pricing, Spike.sh offers more flexibility and better software than the competition. The web interface allows for easy ...

Rootly

Streamline your incident management with Rootly.

Rootly, the ultimate Quick Incident Manager, streamlines the process of handling PagerDuty alerts for rapid response to incidents. It seamlessly integrates with tools like Slack, automatically involving all relevant teams within seconds. With Rootly, you can easily manage incidents directly ...

YetiCloud

Empowering fire management with geospatial precision.

YetiCloud facilitates Incident Management by providing a cloud-based, geospatially-aware tool for containing the spread of wildfires and by monitoring the effectiveness of prescribed fire management programs. It also offers stakeholders a comprehensive electronic communications platform to ...

Mission Manager

Efficient emergency management made simple.

Introducing Mission Manager - the ultimate solution for efficient emergency management. Our cloud-based software allows teams to streamline their operations and effectively manage personnel and asset records to keep up with equipment and maintenance schedules. With built-in collaboration tools, ...

FireHydrant

Effortlessly extinguish chaos with FireHydrant.

Introducing FireHydrant, the ultimate incident management platform that efficiently extinguishes flames by streamlining the incident response process. With the ability to automate tasks from alert to retrospective, FireHydrant allows you to focus on resolving issues faster. It also documents ...

Splunk On-Call

Simplify incident management and prevent service disruptions.

Splunk on-call has been designed from the ground up to help teams quickly resolve incidents, proactively monitor the complex world of business applications, and predict service issues before they happen. With an intuitive interface coupled with powerful search and reporting capabilities, Splunk ...

Amixr

Real-time incident management at your fingertips.

Amixr provides a web-based service that enables organizations to effectively manage their incident and alerts across the enterprise. Using an intuitive self-service platform, users can view, create, assign, acknowledge and track incidents in real time. The AMIXR software is automated, allowing ...

IBM Cloud Pak for Watson AIOps

Transform your IT operations with AI-powered insights.

IBM Cloud Pak for Watson AIOps is the ultimate AI-enabled solution for IT operators looking to modernize their ITOps toolchain. It centralizes AI into the core of operations enabling features like Event Grouping, Natural Language Processing and Seamless Integration. So you gain an integrated ...

TaskSift

Streamline your incident management with TaskSift.

TaskSift is a flexible and powerful incident management platform for public safety organizations. Use it for managing tasks, dispatching resources, and tracking the status of any incident first gets user in front of data, so decisions can be made quickly. Its lean approach to technology is ...

Compare Top Products

Top Incident Management Software

Frequently Asked Questions (FAQs)