List of Incident Management Software for SMBs in 2025

Showing 15-28 out of 34

List of the Best Incident Management Software For Small Business as of April 2025

7.8

Spot Score

PagerTree

Efficient incident management made simple.

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4.8

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Product Description

PagerTree provides an intelligent alert routing solution that supports contemporary teams with quick incident responses. This advanced software offers individualized on-call schedules, escalation devices, dependable notifications and much more - everything your organization needs for optimal ...

Pricing

Free Trial available, Try Now

Starts from $0/user/month when monthly, also offers free forever plan

7.8

Spot Score

Incident.io

React and recover with ease.

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4.8

(126)

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Product Description

Incident.io is a Slack-integrated incident response platform designed for companies experiencing rapid growth. Our platform makes it easy to manage events that can disrupt daily business operations, from infrastructure outages to malicious data breaches. We help your organization quickly ...

Pricing

Starts from $16/User/Month when Billed Yearly

7.8

Spot Score

StatusCast Incident Management

Streamline incident response, minimize downtime.

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Product Description

StatusCast Incident Management Software provides seamless, coordinated, and collaborative response to help you swiftly restore services and minimize downtime due to planned maintenance or sudden events. Our incident management system allows you to quickly identify the right people, action, and ...

Pricing

Free Trial available, Try Now

7.7

Spot Score

All Quiet

Efficiency and simplicity for smoother incident escalation.

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Product Description

Introducing All Quiet—the ultimate solution for streamlining your incident escalation process. Tackling the challenge of coordinating an incident response team while minimizing disruptions has never been easier. All Quiet ensures that customers are kept in the loop and up-to-date with ...

Pricing

Free Trial available

7.7

Spot Score

Cronping

Stay ahead of downtime, with proactive monitoring.

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Product Description

Introducing Cronping, the ultimate solution for reliable uptime monitoring designed to meet the needs of today's professionals. With a focus on accuracy, responsiveness, and efficiency, Cronping is the go-to all-in-one tool that empowers users to effortlessly monitor their systems and stay ...

Pricing

Starts from $24.00/month when Billed Yearly, also offers free forever plan

7.7

Spot Score

ResQ

Effortless incident resolution with real-time updates.

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Product Description

ResQ makes incident resolution and reporting easier for any business. Enhance your team's communications and resolution times with the Slack integration – no need to change applications or jump between platforms. With updates in real time, incidents can be handled effectively as soon as they ...

Pricing

ResQ offers custom pricing plan

7.6

Spot Score

Lightstep Incident Response

Simplify incident response for faster resolution.

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Product Description

Lightstep was designed specifically for the cybersecurity Incident Response space, and it continue to add new features to help these teams be more efficient at handling the large amounts of data that comes from a single incident. Lightstep allows for incident management and triage by having the ...

Pricing

Lightstep Incident Response offers custom pricing plan

7.6

Spot Score

Squzy

Streamline incident management with Squzy.

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Product Description

Squzy is an incident management software for small and medium businesses. The smart, simple and cheap solution for business that need a tool to manage incidents: fires, floods, healthcare emergencies, burglaries, etc. It helps teams of people working together to resolve incidents faster. It ...

Pricing

7.5

Spot Score

Kintaba

Empowering teams to effectively respond to incidents.

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Product Description

Kintaba is the perfect tool to manage your company's incident response process. Benefit from instant chat, smart event tracking, scheduled IMOC rotations, postmortem templates, automated scheduling, and more. With Kintaba, streamlined modern incident management is simple and effective - no ...

Pricing

Free Trial available

Starts from $5,000

7.4

Spot Score

Alcea IssueTrack

Efficient issue management for productive teams.

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4.2

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Product Description

Alcea IssueTrack offers a powerful and flexible issue management solution for any organization looking to better keep track of tasks and issues. It enables organized workflows, fosters collaborative teams, facilitates accountability, and ultimately increases productivity. A highly efficient ...

Pricing

Free Trial available

Alcea IssueTrack offers custom pricing plan

7.4

Spot Score

PhaseWare Tracker

Effortless customer service for ultimate satisfaction.

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3.2

(6)

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Product Description

PhaseWare Tracker is an all-encompassing customer service system that can be fully customized to fit your needs. It is equipped with comprehensive features such as issue tracking, complaint resolution, CRM, time tracking, SLA compliance, process automation, knowledge base and more, offering an ...

Pricing

Free Trial available

PhaseWare Tracker offers custom pricing plan

7.2

Spot Score

Squirro Service Insights

Empowering service teams with real-time insights.

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Product Description

Squirro's Service Insights offer an AI-enabled interface for customer service teams. It leverages various sources to give real-time insights into service desk and configuration database performance. Combining this information offers tailored, up-to-date reports that make it easier for everyone ...

Pricing

Squirro Service Insights offers custom pricing plan

7.1

Spot Score

AreYouSafe?

Empowering Safety at Your Workplace

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Product Description

"Introducing AreYouSafe? - your go-to crisis management bot, designed to help safety admins and HR teams ensure a safe work environment. This innovative product allows for real-time updates and personalized incident management to track employees' safety during emergencies. With a simple 3-step ...

Pricing

7.0

Spot Score

TaskCall

Automate your incident response for faster resolution.

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Product Description

TaskCall is an incident response and management system for IT and DevOps. It automates the response process so incidents can be resolved in the fastest possible time.

Pricing

Free Trial available, Try Now

Starts from $9/User/Month, also offers free forever plan

Best Incident Management Software For Small Business

PagerTree

Efficient incident management made simple.

PagerTree provides an intelligent alert routing solution that supports contemporary teams with quick incident responses. This advanced software offers individualized on-call schedules, escalation devices, dependable notifications and much more - everything your organization needs for optimal ...

Incident.io

React and recover with ease.

Incident.io is a Slack-integrated incident response platform designed for companies experiencing rapid growth. Our platform makes it easy to manage events that can disrupt daily business operations, from infrastructure outages to malicious data breaches. We help your organization quickly ...

StatusCast Incident Management

Streamline incident response, minimize downtime.

StatusCast Incident Management Software provides seamless, coordinated, and collaborative response to help you swiftly restore services and minimize downtime due to planned maintenance or sudden events. Our incident management system allows you to quickly identify the right people, action, and ...

All Quiet

Efficiency and simplicity for smoother incident escalation.

Introducing All Quiet—the ultimate solution for streamlining your incident escalation process. Tackling the challenge of coordinating an incident response team while minimizing disruptions has never been easier. All Quiet ensures that customers are kept in the loop and up-to-date with ...

Cronping

Stay ahead of downtime, with proactive monitoring.

Introducing Cronping, the ultimate solution for reliable uptime monitoring designed to meet the needs of today's professionals. With a focus on accuracy, responsiveness, and efficiency, Cronping is the go-to all-in-one tool that empowers users to effortlessly monitor their systems and stay ...

ResQ

Effortless incident resolution with real-time updates.

ResQ makes incident resolution and reporting easier for any business. Enhance your team's communications and resolution times with the Slack integration – no need to change applications or jump between platforms. With updates in real time, incidents can be handled effectively as soon as they ...

Lightstep Incident Response

Simplify incident response for faster resolution.

Lightstep was designed specifically for the cybersecurity Incident Response space, and it continue to add new features to help these teams be more efficient at handling the large amounts of data that comes from a single incident. Lightstep allows for incident management and triage by having the ...

Squzy

Streamline incident management with Squzy.

Squzy is an incident management software for small and medium businesses. The smart, simple and cheap solution for business that need a tool to manage incidents: fires, floods, healthcare emergencies, burglaries, etc. It helps teams of people working together to resolve incidents faster. It ...

Kintaba

Empowering teams to effectively respond to incidents.

Kintaba is the perfect tool to manage your company's incident response process. Benefit from instant chat, smart event tracking, scheduled IMOC rotations, postmortem templates, automated scheduling, and more. With Kintaba, streamlined modern incident management is simple and effective - no ...

Alcea IssueTrack

Efficient issue management for productive teams.

Alcea IssueTrack offers a powerful and flexible issue management solution for any organization looking to better keep track of tasks and issues. It enables organized workflows, fosters collaborative teams, facilitates accountability, and ultimately increases productivity. A highly efficient ...

PhaseWare Tracker

Effortless customer service for ultimate satisfaction.

PhaseWare Tracker is an all-encompassing customer service system that can be fully customized to fit your needs. It is equipped with comprehensive features such as issue tracking, complaint resolution, CRM, time tracking, SLA compliance, process automation, knowledge base and more, offering an ...

Squirro Service Insights

Empowering service teams with real-time insights.

Squirro's Service Insights offer an AI-enabled interface for customer service teams. It leverages various sources to give real-time insights into service desk and configuration database performance. Combining this information offers tailored, up-to-date reports that make it easier for everyone ...

AreYouSafe?

Empowering Safety at Your Workplace

"Introducing AreYouSafe? - your go-to crisis management bot, designed to help safety admins and HR teams ensure a safe work environment. This innovative product allows for real-time updates and personalized incident management to track employees' safety during emergencies. With a simple 3-step ...

TaskCall

Automate your incident response for faster resolution.

TaskCall is an incident response and management system for IT and DevOps. It automates the response process so incidents can be resolved in the fastest possible time.

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