- Auto-Assign (Incidents)
- Real-time Dashboard
- Incident Prioritization
- Enriched Notifications
- Incident Reporting
Get automated SRE with Blameless
(2 ratings)
Starts from $20/User/Month
Overview
Features
Pricing
Alternatives
Media
Integrations
FAQs
Support
Blogs
8.5/10
Spot Score
Blameless is a web-based software for tracking of incidents. It is also suitable for handling incidents involving multiple parties where different groups play distinct roles. It's been designed from the ground up in consultation with experts from the field of ... Read More
Auto-Assign (Incidents) is an innovative software feature designed to streamline and automate the process of assigning incidents to team members or support staff. This feature is commonly used in helpdesk or customer service software, but can also be found in project management or task tracking systems. With Auto-Assign, incidents are automatically assigned to designated team members based on pre-set rules and criteria. This eliminates the need for manual assignment, saving valuable time and increasing efficiency. This feature offers a wide range of benefits
A real-time dashboard is a software feature that provides users with live, up-to-date information on various performance indicators and metrics. It allows users to monitor and track ongoing activities and data in real-time, giving them an accurate and comprehensive view of their business or operations. The main purpose of a real-time dashboard is to display data in a visually appealing and easy-to-understand format, allowing users to quickly and efficiently analyze and make informed decisions based on the latest information. This feature is especially useful in
Incident prioritization is a key feature of software that helps organizations effectively manage and respond to incidents in a timely and efficient manner. It is the process of classifying and ranking incidents according to their level of urgency and impact on the business. This allows teams to focus on the most critical incidents first, ensuring that they are addressed and resolved in a timely manner. The software uses various criteria to prioritize incidents, such as the severity of the issue, the number of users affected, and the potential impact
Enriched Notifications is a feature that enhances the traditional notifications on various software platforms. These notifications provide users with a richer and more interactive experience, allowing them to quickly and easily access important information and complete tasks without having to open the application. With Enriched Notifications, users can receive notifications that not only display a basic text message, but also include images, videos, and interactive buttons. This allows for more efficient communication and better engagement between the user and the software. One of the primary benefits
An incident report is a written record of a specific incident's facts. The report usually pertains to a worksite accident or injury and any strange worksite incidents, including near misses. After an incident or injury, incident reports should be completed as soon as feasible. The report can only be used or distributed within the company. However, if the occurrence is severe enough, it will very certainly need to be reported to insurers, regulatory organizations, or the police. Any incident involving worker safety should be documented, no matter how minor it appears. After the incident has occurred and any injured persons have been taken care of, an inquiry into what transpired should be conducted as soon as feasible.
Ticket management is a means of dealing with issues and requests. Tickets are simple data entities used to track everything that needs to be done. Ticket management is a crucial business strategy built into almost all bug tracking software. Complex problems that can't be resolved in a chat can be handled through tickets. Because they're all in one spot, no inquiry goes unanswered. Customers can leave you messages in the chat widget even if you are unavailable. These communications will be saved as tickets, and you will be able to respond when you return to the internet. When a problem is too tough to handle on chat, you can also file a ticket while talking to a customer.
The technique of managing a task throughout its life cycle is known as task management. Planning, testing, tracking, and reporting are all part of the process. Persons can use task managers to achieve their goals, or groups can collaborate and share expertise to achieve collective goals. Management of all aspects of a task, including its status, priority, time, human and financial resource assignments, recurrence, dependency, and so on, is required for effective task management. The primary activities of task management can be grouped in this way. Specialized software, such as workflow or project management software, can manage many persons or team responsibilities. Task-oriented project managers keep a detailed and up-to-date project schedule and are usually adept at leading team members and moving the project forward.
Starts from $20
Yearly plans
Show all features
Startup
$20
/User/Month
Up to 100 employees
Complete bot functionality in Slack and Teams
CommsFlow Manager
Task checklists and runbooks
Automatic timeline event data capture
Retrospective report builder
Integration with alerting and video tools
Pro
$40
/User/Month
Everything in Startup, plus
Comes with 25 users
Unlimited data retention
Unlimited custom dashboards
Integration with ticketing tools
Outbound webhooks
Full API access
Enterprise
Everything in Pro, plus
Unlimited users
SLO Manager
Integration with APM, BI, and other data tools
Devoted Customer Success Manager
Dedicated Slack channel
Custom trainings
Support response within 1-hour
Screenshot of the Blameless Pricing Page (Click on the image to visit Blameless 's Pricing page)
Disclaimer: Pricing information for Blameless is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .
Customer Service
Online
Location
San Mateo, California
Blameless is a web-based software for tracking of incidents. It is also suitable for handling incidents involving multiple parties where different groups play distinct roles. It's been designed from the ground up in consultation with experts from the field of incident management to incorporate best practices from leading organizations. Blameless can be used by anyone who has to collaborate on incident management regardless of industry.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Researched by Rajat Gupta