- Auto-Assign (Incidents)
- Safety Management
- Real-time Dashboard
- Root-cause Diagnosis
- Incident Prioritization
Incident Management System for DevOps and SRE Teams
Starts from $5/User/Month when Billed Yearly, also offers free forever plan
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8.5/10
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Zenduty is a powerful incident management system designed for DevOps and SRE teams. Its speed of response will reduce downtime by up to 90%. Complex routing rules can be created based on service, data, context and time of day, with ... Read More
Auto-Assign (Incidents) is an innovative software feature designed to streamline and automate the process of assigning incidents to team members or support staff. This feature is commonly used in helpdesk or customer service software, but can also be found in project management or task tracking systems. With Auto-Assign, incidents are automatically assigned to designated team members based on pre-set rules and criteria. This eliminates the need for manual assignment, saving valuable time and increasing efficiency. This feature offers a wide range of benefits
Safety management is an essential aspect of any organization, and the use of software for safety management has become increasingly popular in recent years. This feature is designed to assist organizations in managing workplace safety efficiently and effectively. The primary purpose of safety management software is to identify potential risks and hazards in the workplace, as well as to track and prevent incidents that may occur. This software offers a wide range of tools and features to aid in risk assessment and mitigation. It allows for the creation of safety policies and
A real-time dashboard is a software feature that provides users with live, up-to-date information on various performance indicators and metrics. It allows users to monitor and track ongoing activities and data in real-time, giving them an accurate and comprehensive view of their business or operations. The main purpose of a real-time dashboard is to display data in a visually appealing and easy-to-understand format, allowing users to quickly and efficiently analyze and make informed decisions based on the latest information. This feature is especially useful in
Root-cause diagnosis is a powerful and essential feature of software that helps users identify the underlying cause of a problem or issue. This feature is designed to provide detailed insights into the root cause of an issue, allowing users to effectively troubleshoot and resolve issues with ease. At its core, root-cause diagnosis works by analyzing an issue and tracing it back to the fundamental cause, rather than simply addressing symptoms. This enables users to identify and rectify the real issue, ultimately saving time and resources for
Incident prioritization is a key feature of software that helps organizations effectively manage and respond to incidents in a timely and efficient manner. It is the process of classifying and ranking incidents according to their level of urgency and impact on the business. This allows teams to focus on the most critical incidents first, ensuring that they are addressed and resolved in a timely manner. The software uses various criteria to prioritize incidents, such as the severity of the issue, the number of users affected, and the potential impact
Enriched Notifications is a feature that enhances the traditional notifications on various software platforms. These notifications provide users with a richer and more interactive experience, allowing them to quickly and easily access important information and complete tasks without having to open the application. With Enriched Notifications, users can receive notifications that not only display a basic text message, but also include images, videos, and interactive buttons. This allows for more efficient communication and better engagement between the user and the software. One of the primary benefits
Disaster recovery is a software feature that focuses on protecting and recovering data, applications, and IT infrastructures in the event of a disaster or disruption. It is designed to minimize the impact of an unexpected event, such as a natural disaster or cyber attack, on a company's operations and ensure business continuity. One of the key components of disaster recovery is the creation of backups and replicas of critical data and IT systems. This allows for quick recovery in case of a failure or outage, as the data
Corrective and Preventive Action (CAPA) is a software feature designed to improve the effectiveness of an organization's quality management system. It is a proactive approach to identifying and correcting errors, preventing their recurrence, and improving overall processes. CAPA begins with the identification of a problem or potential problem through quality audits, customer feedback, or any other source of information. The software then allows for the documentation and tracking of this issue throughout its entire lifecycle. This includes assigning tasks, setting deadlines, and
An audit trail is a step-by-step sequential record that offers evidence of a financial transaction's documented history back to its source. With the use of the audit trail, an auditor can track the financial data of a specific transaction from the general ledger to its source document. Audit Trail is a live record of changes on your site – it keeps a log of everything that’s ever happened. Any changes made to properties, taxonomies, terms or users will automatically be recorded in the audit trail table. This includes the changes which are not visible to the end user: updating unpublished post or pages, deleting archived items, editing user profiles, etc.
An incident report is a written record of a specific incident's facts. The report usually pertains to a worksite accident or injury and any strange worksite incidents, including near misses. After an incident or injury, incident reports should be completed as soon as feasible. The report can only be used or distributed within the company. However, if the occurrence is severe enough, it will very certainly need to be reported to insurers, regulatory organizations, or the police. Any incident involving worker safety should be documented, no matter how minor it appears. After the incident has occurred and any injured persons have been taken care of, an inquiry into what transpired should be conducted as soon as feasible.
Ticket management is a means of dealing with issues and requests. Tickets are simple data entities used to track everything that needs to be done. Ticket management is a crucial business strategy built into almost all bug tracking software. Complex problems that can't be resolved in a chat can be handled through tickets. Because they're all in one spot, no inquiry goes unanswered. Customers can leave you messages in the chat widget even if you are unavailable. These communications will be saved as tickets, and you will be able to respond when you return to the internet. When a problem is too tough to handle on chat, you can also file a ticket while talking to a customer.
The technique of managing a task throughout its life cycle is known as task management. Planning, testing, tracking, and reporting are all part of the process. Persons can use task managers to achieve their goals, or groups can collaborate and share expertise to achieve collective goals. Management of all aspects of a task, including its status, priority, time, human and financial resource assignments, recurrence, dependency, and so on, is required for effective task management. The primary activities of task management can be grouped in this way. Specialized software, such as workflow or project management software, can manage many persons or team responsibilities. Task-oriented project managers keep a detailed and up-to-date project schedule and are usually adept at leading team members and moving the project forward.
Starts from $5 when Billed Yearly, also offers free forever plan
Monthly plans
Show all features
Free
SMS/Phone/Email/Slack/Teams/Push Notifications
On call scheduling
Android/iOS application
100+ out of the box integrations
Starter
$6
Includes features of Free plan, plus
Outgoing/two-way integrations with Jira, Slack, Zoom, Freshdesk, Statuspage and others
Incident Responders
Incident tagging
Alert forwarding
48 hours support turnaround time
Growth
$16
Includes features of Starter plan, plus
Unlimited SMS/Phone call alerts
API access
Advanced alert routing rules
Incident Command System
Automated playbooks - Task templates
Service maintenance windows
Incident comms
Enterprise
$25
Includes features of Growth plan, plus
Priority Live Support
Dedicated account manager
24 hours support turnaround time
Incident Postmortems
Incident SLAs
Custom Incident Priorities
Stakeholder Communications
Yearly plans
Show all features
Free
SMS/Phone/Email/Slack/Teams/Push Notifications
On call scheduling
Android/iOS application
100+ out of the box integrations
Starter
$5
/User/Month
Includes features of Free plan, plus
Outgoing/two-way integrations with Jira, Slack, Zoom, Freshdesk, Statuspage and others
Incident Responders
Incident tagging
Alert forwarding
48 hours support turnaround time
Growth
$14
/User/Month
Includes features of Starter plan, plus
Unlimited SMS/Phone call alerts
API access
Advanced alert routing rules
Incident Command System
Automated playbooks - Task templates
Service maintenance windows
Incident comms
Enterprise
$21
/User/Month
Includes features of Growth plan, plus
Priority Live Support
Dedicated account manager
24 hours support turnaround time
Incident Postmortems
Incident SLAs
Custom Incident Priorities
Stakeholder Communications
Free
SMS/Phone/Email/Slack/Teams/Push Notifications
On call scheduling
Android/iOS application
100+ out of the box integrations
Starter
$6
Includes features of Free plan, plus
Outgoing/two-way integrations with Jira, Slack, Zoom, Freshdesk, Statuspage and others
Incident Responders
Incident tagging
Alert forwarding
48 hours support turnaround time
Growth
$16
Includes features of Starter plan, plus
Unlimited SMS/Phone call alerts
API access
Advanced alert routing rules
Incident Command System
Automated playbooks - Task templates
Service maintenance windows
Incident comms
Enterprise
$25
Includes features of Growth plan, plus
Priority Live Support
Dedicated account manager
24 hours support turnaround time
Incident Postmortems
Incident SLAs
Custom Incident Priorities
Stakeholder Communications
Screenshot of the Zenduty Pricing Page (Click on the image to visit Zenduty 's Pricing page)
Disclaimer: Pricing information for Zenduty is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .
Contact
+91 9702319333
Customer Service
24/7 (Live rep)
Online
Location
Bangalore, India
Zenduty is a powerful incident management system designed for DevOps and SRE teams. Its speed of response will reduce downtime by up to 90%. Complex routing rules can be created based on service, data, context and time of day, with false alarms and noise suppressed. Create on-call rotations and escalation policies for teams with overrides and vacation allocation to ensure that no alert is missed. An intelligent context will help you zero in on the root cause in seconds. Autopilot
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Researched by Rajat Gupta