Overview of Rootly

Auto-Assign (Incidents) is an innovative software feature designed to streamline and automate the process of assigning incidents to team members or support staff. This feature is commonly used in helpdesk or customer service software, but can also be found in project management or task tracking systems. With Auto-Assign, incidents are automatically assigned to designated team members based on pre-set rules and criteria. This eliminates the need for manual assignment, saving valuable time and increasing efficiency. This feature offers a wide range of benefits

Safety management is an essential aspect of any organization, and the use of software for safety management has become increasingly popular in recent years. This feature is designed to assist organizations in managing workplace safety efficiently and effectively. The primary purpose of safety management software is to identify potential risks and hazards in the workplace, as well as to track and prevent incidents that may occur. This software offers a wide range of tools and features to aid in risk assessment and mitigation. It allows for the creation of safety policies and

A real-time dashboard is a software feature that provides users with live, up-to-date information on various performance indicators and metrics. It allows users to monitor and track ongoing activities and data in real-time, giving them an accurate and comprehensive view of their business or operations. The main purpose of a real-time dashboard is to display data in a visually appealing and easy-to-understand format, allowing users to quickly and efficiently analyze and make informed decisions based on the latest information. This feature is especially useful in

Root-cause diagnosis is a powerful and essential feature of software that helps users identify the underlying cause of a problem or issue. This feature is designed to provide detailed insights into the root cause of an issue, allowing users to effectively troubleshoot and resolve issues with ease. At its core, root-cause diagnosis works by analyzing an issue and tracing it back to the fundamental cause, rather than simply addressing symptoms. This enables users to identify and rectify the real issue, ultimately saving time and resources for

Incident prioritization is a key feature of software that helps organizations effectively manage and respond to incidents in a timely and efficient manner. It is the process of classifying and ranking incidents according to their level of urgency and impact on the business. This allows teams to focus on the most critical incidents first, ensuring that they are addressed and resolved in a timely manner. The software uses various criteria to prioritize incidents, such as the severity of the issue, the number of users affected, and the potential impact

Disaster recovery is a software feature that focuses on protecting and recovering data, applications, and IT infrastructures in the event of a disaster or disruption. It is designed to minimize the impact of an unexpected event, such as a natural disaster or cyber attack, on a company's operations and ensure business continuity. One of the key components of disaster recovery is the creation of backups and replicas of critical data and IT systems. This allows for quick recovery in case of a failure or outage, as the data

An audit trail is a step-by-step sequential record that offers evidence of a financial transaction's documented history back to its source. With the use of the audit trail, an auditor can track the financial data of a specific transaction from the general ledger to its source document. Audit Trail is a live record of changes on your site – it keeps a log of everything that’s ever happened. Any changes made to properties, taxonomies, terms or users will automatically be recorded in the audit trail table. This includes the changes which are not visible to the end user: updating unpublished post or pages, deleting archived items, editing user profiles, etc.

An incident report is a written record of a specific incident's facts. The report usually pertains to a worksite accident or injury and any strange worksite incidents, including near misses. After an incident or injury, incident reports should be completed as soon as feasible. The report can only be used or distributed within the company. However, if the occurrence is severe enough, it will very certainly need to be reported to insurers, regulatory organizations, or the police. Any incident involving worker safety should be documented, no matter how minor it appears. After the incident has occurred and any injured persons have been taken care of, an inquiry into what transpired should be conducted as soon as feasible.