Overview of FireHydrant

Auto-Assign (Incidents) is an innovative software feature designed to streamline and automate the process of assigning incidents to team members or support staff. This feature is commonly used in helpdesk or customer service software, but can also be found in project management or task tracking systems. With Auto-Assign, incidents are automatically assigned to designated team members based on pre-set rules and criteria. This eliminates the need for manual assignment, saving valuable time and increasing efficiency. This feature offers a wide range of benefits

An audit trail is a step-by-step sequential record that offers evidence of a financial transaction's documented history back to its source. With the use of the audit trail, an auditor can track the financial data of a specific transaction from the general ledger to its source document. Audit Trail is a live record of changes on your site – it keeps a log of everything that’s ever happened. Any changes made to properties, taxonomies, terms or users will automatically be recorded in the audit trail table. This includes the changes which are not visible to the end user: updating unpublished post or pages, deleting archived items, editing user profiles, etc.

An incident report is a written record of a specific incident's facts. The report usually pertains to a worksite accident or injury and any strange worksite incidents, including near misses. After an incident or injury, incident reports should be completed as soon as feasible. The report can only be used or distributed within the company. However, if the occurrence is severe enough, it will very certainly need to be reported to insurers, regulatory organizations, or the police. Any incident involving worker safety should be documented, no matter how minor it appears. After the incident has occurred and any injured persons have been taken care of, an inquiry into what transpired should be conducted as soon as feasible.

The technique of managing a task throughout its life cycle is known as task management. Planning, testing, tracking, and reporting are all part of the process. Persons can use task managers to achieve their goals, or groups can collaborate and share expertise to achieve collective goals. Management of all aspects of a task, including its status, priority, time, human and financial resource assignments, recurrence, dependency, and so on, is required for effective task management. The primary activities of task management can be grouped in this way. Specialized software, such as workflow or project management software, can manage many persons or team responsibilities. Task-oriented project managers keep a detailed and up-to-date project schedule and are usually adept at leading team members and moving the project forward.