FireHydrant Reviews in January 2025: User Ratings, Pros & Cons

"Good Automation but scope for improvement"

What do you like best about FireHydrant? Its automactic tools are superb giving somegood metrics to work upon. Easy to setup What do you dislike about FireHydrant? It needs to understand the market better along with the voice of its customers What problems is FireHydrant solving and how is that benefiting you? Alert system Mechamism for our use case

"Firehydrant - incident management redefined"

What do you like best about FireHydrant? FireHydrant is essential to the practice of running software in production. When you chat with an engineer at a startup and ask what they do for their incident management process, everyone replies with some vague process centered around "starting a slack room, and hunting for that one confluence doc that we started when we had our first incident". FireHydrant brings structure to incident management and provides us with runbooks that are quickly ...

"I like firehydrate"

What do you like best about FireHydrant? Tracking and conclusion function. It could track the progress of issues. And it is very convenient to write the retro. What do you dislike about FireHydrant? I like it, really nothing for me to dislike. What problems is FireHydrant solving and how is that benefiting you? It tracking the progress clearly, so during the triage, you could bring more people anytime and do not need to explain again and again. It saves all records, make it easier for write ...

"Firehydrant has a lot of automated features and easily integrate third party apps"

What do you like best about FireHydrant? User friendly user interface It easy to navigate Can use command to create incident or GUI What do you dislike about FireHydrant? We should enable copy and paste photo from sniping tool or other tool What problems is FireHydrant solving and how is that benefiting you? We use it to create ticket instead of our main ticket tool which take a lot of time using a simple command tickets are created

"Application Support Lead"

What do you like best about FireHydrant? All features including screen layout, navigation etc What do you dislike about FireHydrant? UI is not great, response time on some screens need to be handled What problems is FireHydrant solving and how is that benefiting you? sometime the configuration are too complex, not that user friendly notations

"FireHydrant is a fundamental piece of my incident management at Twilio"

What do you like best about FireHydrant? everything related to the incident is in the same page, so it's easy to find all the related stuff from the incident for traceability What do you dislike about FireHydrant? the UI on the incident management page sometimes not working as expected. Some fields are a little buggy What problems is FireHydrant solving and how is that benefiting you? it helps us to coordinate the incident response and get all people related to the incident in touch and updated

"FireHydrant was rolled out as a central initiative"

What do you like best about FireHydrant? The integration with Slack so that notifications can be shared What do you dislike about FireHydrant? FireHydrant has many different actions and (Slack) commands supported, but it is difficult to understand which ones are relevant to me as a triage engineer, especially since I am typically on call once every three months. One improvement would be to default to a "role based" view that only lists the commands for the user's current role(s) and then ...

"Good Slack integration - some quirks with the user interface"

What do you like best about FireHydrant? Slack integration is a winner. The ability to update the incident using the bot integration and to star comments to add them to the retrospective is a total winner. I've never seen anything like that. What do you dislike about FireHydrant? The User Interface has some failures. Concurrent editing is not supported, but not blocked either, so it's a dangerous situation. Markdown is avaiable but does not have buttons for it and it's not possible to ...

"Using FireHydrant to review incidents"

What do you like best about FireHydrant? What I like the best is the breakdown of important information into different sections for easy readability. What do you dislike about FireHydrant? What I do not like is that at first it can be difficult to locate the retrospective for an incident. What problems is FireHydrant solving and how is that benefiting you? A problem FH is solving is a consolidation of all relevant information regarding an incident into one portal. That benefits me by ...

"Great tool for incident management, from creation to retrospective processes"

What do you like best about FireHydrant? Slack integration is handy and helps carry out fast actions in incident management. Without leaving our everyday tool, we can record all conversations related to the incident and even follow up tasks can be created for this. What do you dislike about FireHydrant? The only downside is the learning time. For the first incidents, remembering all commands is hard, you will end up recurring to the help command with each action that has to be taken. But ...