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Blameless - Incident Management Software
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xMatters - Incident Management Software
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Overview

Description

Blameless is a web-based software for tracking of incidents. It is also suitable for handling incidents involving multiple parties where different groups play distinct roles. It's been ... Read More

xMatters is the agent of change for incident management software. With advanced analytics, xMatters turns incident data into business insights to improve collaboration, help prioritize ... Read More

Entry Level Pricing
  • Starts from $20
  • Starts from $16
Free Trial Availability
  • No free trial
  • Free Trial available
Spotsaas Score

8.5/10

9.4/10

User Ratings
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Software Demo

Demo

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Features

Total Features

7 Features

9 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $20
          • $16
          Pricing Pans
          • Not Available
          • Not Available
          Pricing Pageblameless pricingxmatters pricing

          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals
          • Freelancers
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals
          • Freelancers
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - iOS
          • Mobile - Android
          • Installed - Mac
          • Installed - Windows
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - iOS
          • Mobile - Android
          • Installed - Mac
          • Installed - Windows
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
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          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          46

          Very Good

          18

          Good

          0

          Poor

          0

          Terible

          0

          Excellent

          192

          Very Good

          61

          Good

          4

          Poor

          0

          Terible

          0

          Expert's Review generated by AI

          Blameless has garnered a positive reputation among users for its effective incident management solutions. Users appreciate the seamless integration with popular platforms like Jira and Slack, ...Read more

          xMatters emerges as a reliable and efficient tool for IT alerting and incident management, as highlighted by users in recent reviews. Many users appreciate its seamless integration with existing ...Read more

          Pros and Cons
          • Seamless integration with various platforms like Jira, Slack, Zoom, etc., enhancing collaboration and communication.

          • Personalized and exceptional support from the Blameless team, ensuring prompt responses and issue resolutions.

          • Comprehensive automation features that streamline incident management processes, saving time and improving consistency.

          • Intuitive user interface with straightforward configurations, enabling easy setup and use for incidents.

          • Strong integration with Slack facilitating mitigation, communication, and team coordination during incidents.

          • Possible complexity for new users due to the richness of features and customizations without proper initial guidance.

          • Limited availability of additional apps and connectors in the Marketplace, limiting advanced functionality options for users.

          • Automates workflows and alerts, saving time and ensuring timely responses to issues.

          • Offers various integration options with existing systems, making it easy to combine and replace alerts.

          • Provides multiple alert devices and communication channels, improving accessibility and responsiveness.

          • User-friendly interface, easy to navigate and use, even for new users.

          • Helps in incident management and escalation, ensuring critical issues are addressed promptly.

          • Some users find the search function and schedule setup confusing or could be improved.

          • Limited customization options for individual preferences like alert sounds.

          • Few minor issues reported with UI elements for easier configuration and management.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Customers

          Customers

          No Customers information available.

          Accenture

          Accenture

          Principal

          Principal

          Bcm

          Bcm

          Media and Screenshots

          Screenshots

          No screenshots available.

          Test the integration

          1 Screenshots

          Videos
          video-0

          2 Videos

          video-0

          3 Videos

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          xMatters offers Free Trial, but Blameless does not.

          Blameless is designed for Large Enterprises, Medium Business and Small Business.

          xMatters is designed for Large Enterprises, Medium Business and Small Business.

          Pricing for Blameless Starts at $20/User/Month whereas for xMatters Starts at $16/User/Month.

          Some top alternatives to Blameless includes Freshservice, PagerDuty, xMatters, YetiCloud, Spike.sh, Lightstep Incident Response, Zenduty, StatusCast Incident Management, PagerTree, ResQ and Squirro Service Insights.

          Some top alternatives to xMatters includes Freshservice, Ivanti Service Manager, PagerDuty, Opsgenie, AlertOps, Everbridge IT Alerting, Mission Manager, ServiceNow Customer Service Management, Zenduty, StatusCast Incident Management and PagerTree.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].