xMatters

xMatters is a champion

What do you like best? xMatters help in notifying for the major incidents immediately, as they have stringent SLAs. What do you dislike? Auditing is not that capable plus license bifurcation isn't provided over tool What problems are you solving with the product? What benefits have you realized? 1. It helps in immediately notifying for the critical incidents 2. It can also serve as a incident management tool (as featured over Joust release) 3. A backup can also be setup ...

xMatters Gon' Give It To Ya!

What do you like best? xMatters can integrate with over 200+ other applications (many of which my company uses today) to better drive automation end to end! We have also been able to utilize its API webhook features to tie it into our homegrown applications as well, greatly increasing the benefits the product has to offer! Also, the tools GUI is very intuitive, making it easy to create forms and flows. Another cool feature is the ability to create flows in a Non-Prod environment and test ...

Intuitive & Customizable Notifications Through xMatters

What do you like best? Great opportunities for training and accessible at any price point - including a limited free option. Also Customer Service/Support has been very responsive when we have had questions or issues. What do you dislike? The only thing I have come across that I don't like is that so far the training opportunities all seem to be based on the Pacific time zone. This really isn't much of a complaint! Otherwise the product has been great and easy to use. One ...

My xMatters Experience

What do you like best? We use xMatters for all of our communications for HP Service manager ticketing, and alerting. Our on-duty team and incident management processes rely heavily on xMatters. xMatters helps us with monitoring and addressing the production issues at the earliest. Ease of use, simple interface to replace existing on call person with another person, schedule management and alerts are few things that I like in xMatters What do you dislike? The interface can be even ...

Xmatter

What do you like best? Easy of use, smooth, no bugs. All options @ finger tips inbox gives and option to view and respond to alerts you can add and modify devices very easily. tutorial and videos helps when stuck or have any questions anyone can read detailed action plan reviews done by another engineer. easy to log in. easy to save data. its easier to edit entered details in the ticket. its easier to edit entered time in the ticket. .its easier to ...

xMatters, Your Solution To Incident Reporting and Management

What do you like best? *The overall ease of use of the system (user friendly) both the web and mobile app. *Being able to get the app customized specifically to what is required by your company. *Escalation reporting has never been easier with this app. Simple form to fill up and click send to notify the required parties of what is going on and next point of action. *System reliability - available when we need to use it. ( no downtime's faced since we started using xMatters ) Not ...

Great product! Would definitely recommend to others.

What do you like best? I like the messaging feature that allows others to communicate to me directly. This is especially important when there are major issues and I need to be notified to join a conference call. The interface is nice and smooth. I also appreciate the ability to log in to track my history. It is extremely helpful to be able to track my hours for overtime logging. Our company also uses Xmatter as a means to communicate on a wide scale when major events occur. One of the ...

Excellent alternative to pagers

What do you like best? The paging system is excellent. I am used to using old-timey pagers, but xMatters delivers pages to my phone/watch. You can view and acknowledge incidents from the app. It is also nice to be able to see your on-call schedule. What do you dislike? It would be nice to be able to actually update incidents from the ticket, such as putting in comments or updating the status. What problems are you solving with the product? What benefits have you realized? ...

Xmatters is the app your company doesn't have but needs to get ASAP!

What do you like best? It works like advertised, and I really appreciate that. I love there is a dark mode. It makes it so much easier on my eyes. My pages always come in on-time which in my job could mean life and death. I work at a Hospital so each page could be a life support system going down. So my pages need to be on-time. Without Xmatters we would have to rely on email or phone calls, and we all know how unpredictable that could be. So we really appreciate everything Xmatters ...

xMatters engagement and support make their partnership A+

What do you like best? xMatters is a true partner, focused on your success. From great web content and tutorials to exception customer service, they've helped us successfully implement and continue to automate engagement, notifications, and Incident creation. What do you dislike? The only thing I'd love to see is administrator functionality in the mobile app. Recommendations to others considering the product: After vetting three vendors for several months, we had no trouble ...