xMatters Reviews in February 2025: User Ratings, Pros & Cons

"xMatters is a difference maker"

What do you like best about xMatters? It just helps so much in making oncall respobsibilities so much more organized and reliable What do you dislike about xMatters? I don't dislike anything - xMatters covers all needs What problems is xMatters solving and how is that benefiting you? It solves the need for IT Alerting. Oncall is already stressful, so xMatters is the solution that helps mitigate that.

"xMatters, a powerful workflow management utility that automates our processes."

What do you like best about xMatters? xMatters has been an incredible asset in my role where I manage project flows. By automating the ticketing process using xMatters, a lot of time is saved and therefore leads to few needs for manual manpower. It helps automate the alerts, which promotes timely responses to project issues. Incorporating of xMatters within our workflows has improved the effectiveness of our existing systems. A major pro is that time saved that we will get to put in other ...

"Very effective application for real time monitoring and alerting"

What do you like best about xMatters? We are using xmatters with our monitoring system and using this tool we can easy integrate it with Jira and other tools and based on alert we can take multiple actions like acknowlege the alert, create tickets and many other things. What do you dislike about xMatters? I have not observed yet any thing that i can discribe in dislike. What problems is xMatters solving and how is that benefiting you? We are mostly using this app for monitoring our ...

"Very useful alerting tool"

What do you like best about xMatters? xMatters is our all-in-one alerting tool. The various ways to integrate with our existing systems makes it super easy to combine and replace all existing alerts. It also provides all possible modern ways alerting on-call teams. We have been using the tool for many years and are very happy with it. What do you dislike about xMatters? There's nothing that I don't like so far. What problems is xMatters solving and how is that benefiting you? It has ...

"xMatters, the BEST in IT Alerting"

What do you like best about xMatters? I love that I recieve multiple alerts until I acknowledge it. It makes sure that I dont miss a thing. Also simple to use and laid out well. What do you dislike about xMatters? I cant add a second phone and title it as a phone. It makes me lable it as my iPad which can be confusing at times when I go to look at it What problems is xMatters solving and how is that benefiting you? By ensuring tickets are being alerted to the techs when tickets are recieved ...

"New user to the software, but excited due to the ease of use."

What do you like best about xMatters? xmatters is very easy to use, is to read, and easy to naviagte What do you dislike about xMatters? I have been using xmatters for about 1 year now, and honestly I am really pleased with everything. If I had to choose one thing I guess it would be when I add myself to the oncall schedule that it would auto escalate to me as well.. Currently I have to add my name to the schedule and then go back in to escalate to me.. this is not a crazy big deal but ...

"Works well and very easy to use"

What do you like best about xMatters? The ease of use and works well most of the time. Easy to use making work flow very easy What do you dislike about xMatters? Does not always sign in but not a real big issue What problems is xMatters solving and how is that benefiting you? I am able to use it for information about client and then able to get Issues resolved quickly

"X-Matters has been a great Experience."

What do you like best about xMatters? X-Matters provides me with all the information I need to assist my clients in a timely manner. I don't have to worry about missing notifications. What do you dislike about xMatters? The UI can be a little confusing at times. What problems is xMatters solving and how is that benefiting you? Helps me and my cowrkers be quickly alerted to issues that need to be resolved.

"It's good process for system error notice, escalated notice."

What do you like best about xMatters? Multiple alert device. I can set up multiple devices, like 1) Phone App, 2) Call, 3 ) Text, 4 ) Email and waiting time What do you dislike about xMatters? No, I haven't found it. It's really good for me. What problems is xMatters solving and how is that benefiting you? I can handle system issues without delay.

"My experience after using it"

What do you like best about xMatters? This is simple platform with many useful tools What do you dislike about xMatters? I have nothing dislikes as of now. This is useful to me. What problems is xMatters solving and how is that benefiting you? It helps in automation and adaptive incident management.