An Incidence management system is software that helps with managing support incidents in an organization. IMS is a software product category that deals with streamlining and automating the tasks involved in incident responses, based upon processes defined in the Operations Resource Planning... Read more
Researched and Edited by Rajat Gupta
Last updated: April 2025
Researched and Edited by Rajat Gupta
Last updated: April 2025
Common Features
Incident Reporting
Real-time Dashboard
Enriched Notifications
Task Management
+ 8 more
Unique Features
Routing
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60% Software offers Free Trial
40% Software offers Freemium
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I'm looking for Incident Management Software that is:
Showing 1-20 out of 35
9.8
Spot Score
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Product Description
PagerDuty is incident management software designed to handle the challenges of managing today's modern applications and their teams. From simple alerts to sophisticated 24/7 monitoring-to-alerting engines that are embedded into stack via a simple API call, PagerDuty helps companies digitally ...
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Free Trial available, Try Now
Starts from $10
Pros & Cons
Efficient real-time alerting system that ensures timely responses and resolution of incidents.
User-friendly interface with intuitive design, making it easy to navigate and use.
Seamless integration with a variety of applications, enabling better automation and workflow enhancement.
Reliable on-call scheduling feature for continuous coverage and quick overrides when needed.
Complexity for new users without proper training or support may result in challenges in utilizing the full range of features efficiently.
Limited options in the Marketplace for additional apps and connectors might restrict advanced functionalities and integrations.
9.4
Spot Score
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Product Description
xMatters is the agent of change for incident management software. With advanced analytics, xMatters turns incident data into business insights to improve collaboration, help prioritize actions, and uncover meaningful opportunities for process improvement. It gives organizations the ability to ...
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Free Trial available
Starts from $16/User/Month, also offers free forever plan
Pros & Cons
Automates workflows and alerts, saving time and ensuring timely responses to issues.
Offers various integration options with existing systems, making it easy to combine and replace alerts.
Provides multiple alert devices and communication channels, improving accessibility and responsiveness.
User-friendly interface, easy to navigate and use, even for new users.
Some users find the search function and schedule setup confusing or could be improved.
Limited customization options for individual preferences like alert sounds.
9.1
Spot Score
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Product Description
AlertOps is a full-featured incident management platform and community for managing, executing and tracking incidents. AlertOps is powerful real-time alerting software with over 100+ integrations including ticketing systems, help desks, and social media. Users of the AlertOps platform are ...
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Free Trial available
Starts from $5/User/Month when Billed Yearly, also offers free forever plan
Pros & Cons
Efficiently handles on-call responsibilities, reducing operational burdens and allowing users to focus on core tasks.
Customizable alerts and integrations tailored to individual needs, with excellent and responsive support.
Initial setup and utilization may be challenging for users without adequate guidance due to the system's feature richness.
Limited availability of third-party apps and connectors in the marketplace may restrict advanced functionality options.
9.0
Spot Score
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Product Description
Opsgenie is a SaaS-based incident management software. It combines notification and collaboration tools with intelligent alerting capabilities in an easy-to-use web interface. Opsgenie's solutions are highly customizable and serve thousands of organizations worldwide. It is used for alerting, ...
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Free Trial available, Try Now
Starts from $9/User/Month when Billed Yearly, also offers free forever plan
Pros & Cons
Automates incident processes, ensuring alerts are managed and assigned correctly without manual intervention.
Efficient monitoring and management of production and development servers, with customizable templates and alert notifications.
Easy setup for on-call rotations and notifications via various channels like SMS, call, and email.
Provides integrations with various platforms, allowing for custom notification strategies and alarm analysis.
Potential complexity for newcomers due to the richness of features and customization options, may require proper support for effective utilization.
Limited availability in the Marketplace for advanced apps and connectors, restricting the scope for additional functionalities.
8.9
Spot Score
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Product Description
OnPage's intuitive incident management software helps organizations quickly organize and track their incidents. It allows a great deal of flexibility in reporting, but requires no training to use. Organizations of all sizes can use OnPage to monitor, report on and improve their response times ...
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Free Trial available, Try Now
Starts from $13.99/User/Month when yearly
Pros & Cons
Reliable and user-friendly, providing timely notifications and resolving staffing coverage effectively.
Easy to use and setup, requiring little to no training, with reliable messaging for urgent matters.
Customizable features, such as tiered alerts, integrating well with user devices for enhanced flexibility and response times.
Responsive customer support available 24/7, resolving issues quickly and efficiently.
Limited customization options, especially regarding notification settings, custom sounds, and responding to pages with text.
Occasional glitches and issues with alerts, such as pages being sent to all team members instead of the intended recipient.
8.6
Spot Score
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Product Description
CloudFabrix incident management software provides firefighters with a mobile command platform, providing the ability to share information, plan strategies and update operational plans in real time. The software allows incident commanders to see the entire world of information they need in one ...
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Free Trial available
CloudFabrix offers custom pricing plan
Pros & Cons
Effective Alert & Event Correlation using built-in AI & ML models, reducing event volume significantly.
Simple and efficient functionality for building data pipelines without complex coding.
Provides insights from various IT assets, offering Service Mapping and Dependency Mapping capabilities.
Helps automate and predict operations, enabling quick identification of complex incidents.
Prediction accuracy and resolution may not always be precise due to AI & ML usage.
Interface could be more user-friendly and mobile-friendly.
8.6
Spot Score
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Product Description
Management Software eases this burden by organizing the team's responses and alerting the right people to them on an ongoing basis. It allows businesses to manage incidents and request help from other teams so that everyone is on the same page and knows what to expect next. With Moogsoft, ...
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Starts from $833/Month, also offers free forever plan
Pros & Cons
Centralizes alerts from different monitoring tools, utilizing AI for predictive monitoring.
Easy to use with intuitive workflows and excellent customer support.
Excellent noise reduction, event handling, and machine learning capabilities.
Creates single situations for multiple alerts, improving efficiency.
Need for an option to manually retest/rerun alerts for verification.
Limited customizability and complexity might be overwhelming for new users without adequate support.
8.5
Spot Score
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Product Description
Zenduty is a powerful incident management system designed for DevOps and SRE teams. Its speed of response will reduce downtime by up to 90%. Complex routing rules can be created based on service, data, context and time of day, with false alarms and noise suppressed. Create on-call rotations and ...
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Free Trial available, Try Now
Starts from $5/User/Month when Billed Yearly, also offers free forever plan
8.5
Spot Score
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Product Description
Blameless is a web-based software for tracking of incidents. It is also suitable for handling incidents involving multiple parties where different groups play distinct roles. It's been designed from the ground up in consultation with experts from the field of incident management to incorporate ...
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Starts from $20/User/Month
Pros & Cons
Seamless integration with various platforms like Jira, Slack, Zoom, etc., enhancing collaboration and communication.
Personalized and exceptional support from the Blameless team, ensuring prompt responses and issue resolutions.
Comprehensive automation features that streamline incident management processes, saving time and improving consistency.
Intuitive user interface with straightforward configurations, enabling easy setup and use for incidents.
Possible complexity for new users due to the richness of features and customizations without proper initial guidance.
Limited availability of additional apps and connectors in the Marketplace, limiting advanced functionality options for users.
8.5
Spot Score
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Product Description
BigPanda is a incident management software. This innovative software helps businesses collaborate, communicate and act faster to resolve critical incidents and increase business resiliency. Whether it is a workplace violence event, workplace emergency, or a flood emergency, BigPanda helps ...
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BigPanda offers custom pricing plan
Pros & Cons
Provides alert correlation to quickly identify root causes, reducing resolution time.
User-friendly interface and dashboard for easy incident management.
Facilitates cross-team collaboration for managing incidents effectively.
Unifies incident and alert management, escalating issues efficiently.
Occasional bugs may cause temporary frustrations, needing timely resolutions.
Customization options such as report integration and calendar view may be limited.
8.4
Spot Score
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Product Description
Spike.sh is an incident management software platform that allows businesses to manage their work orders, assets, and equipment. With a user-friendly interface and cost effective pricing, Spike.sh offers more flexibility and better software than the competition. The web interface allows for easy ...
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Free Trial available, Try Now
Starts from $6.4/user/month when yearly
8.4
Spot Score
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Product Description
VictorOps is incident management software that empowers user to respond better, faster, and smarter. Incidents are created, assigned and communicated through one secure web interface. Data comes together in a single stream, enabling user to better understand systems and teams. It handles ...
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Free Trial available, Try Now
Starts from $5/User/Month when Billed Yearly
Pros & Cons
Centralizes troubleshooting workflow for software engineers and IT workers.
Mobile app allows handling incidents, escalations, and alerts effectively.
Offers breadth of integrations for alerts and smart alert customization.
Provides fine-grained controls for each team's escalation thresholds.
Concerns about potential price hikes post-acquisition.
Some users find the user interface hard to navigate.
8.4
Spot Score
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Product Description
Squadcast is incident management software that brings together people and tools to protect business. Built for small businesses and distributed operations, Squadcast turns people into an even more powerful incident response team. It's easy to set up and use, with no installation required, and ...
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Free Trial available, Try Now
Starts from $9/User/Month when Billed Yearly, also offers free forever plan
Pros & Cons
Excellent integration capabilities, specifically with popular platforms like Slack.
User-friendly interface and easy-to-navigate features that simplify incident management.
Quick and efficient incident notifications and alerting system.
Helpful customer support team providing prompt assistance.
Limited customization and advanced functionalities available in the Marketplace, potentially restricting some users' needs.
Newcomers may find the platform complex initially, requiring some learning curve without adequate support.
8.3
Spot Score
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Product Description
Rootly, the ultimate Quick Incident Manager, streamlines the process of handling PagerDuty alerts for rapid response to incidents. It seamlessly integrates with tools like Slack, automatically involving all relevant teams within seconds. With Rootly, you can easily manage incidents directly ...
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Rootly offers custom pricing plan
8.1
Spot Score
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Product Description
YetiCloud facilitates Incident Management by providing a cloud-based, geospatially-aware tool for containing the spread of wildfires and by monitoring the effectiveness of prescribed fire management programs. It also offers stakeholders a comprehensive electronic communications platform to ...
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Starts from $84/Node, also offers free forever plan
8.0
Spot Score
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Product Description
Introducing FireHydrant, the ultimate incident management platform that efficiently extinguishes flames by streamlining the incident response process. With the ability to automate tasks from alert to retrospective, FireHydrant allows you to focus on resolving issues faster. It also documents ...
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Free Trial available
FireHydrant offers custom pricing plan
Pros & Cons
Automation tools are superb, providing useful metrics and easy setup.
Essential for structured incident management processes, with runbooks for quick execution and accountability.
User-friendly interface and easy navigation, supporting both command and GUI usage.
Integrates well with Slack for quick actions and maintaining incident-related information.
Overwhelming richness of features and customizations for newcomers without adequate market understanding.
Limited marketplace selection for additional apps and connectors, impacting the availability of advanced functionalities.
8.0
Spot Score
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Product Description
Introducing Mission Manager - the ultimate solution for efficient emergency management. Our cloud-based software allows teams to streamline their operations and effectively manage personnel and asset records to keep up with equipment and maintenance schedules. With built-in collaboration tools, ...
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Free Trial available
Mission Manager offers custom pricing plan
8.0
Spot Score
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Product Description
Splunk on-call has been designed from the ground up to help teams quickly resolve incidents, proactively monitor the complex world of business applications, and predict service issues before they happen. With an intuitive interface coupled with powerful search and reporting capabilities, Splunk ...
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Free Trial available, Try Now
Starts from $5/User/Month when Billed Yearly
Pros & Cons
Enhanced incident management process with flexibility and configurability.
Quick alerting and incident review mechanism empowering DevOps and support teams.
Mobile application integration for responding anywhere.
Accurate alerts, timely responses, and customizable alert setups.
Intimidating richness of features and customizations, may be complex for newcomers without support.
Limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.
8.0
Spot Score
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Product Description
Amixr provides a web-based service that enables organizations to effectively manage their incident and alerts across the enterprise. Using an intuitive self-service platform, users can view, create, assign, acknowledge and track incidents in real time. The AMIXR software is automated, allowing ...
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Starts from $8/User/Month, also offers free forever plan
7.9
Spot Score
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Product Description
IBM Cloud Pak for Watson AIOps is the ultimate AI-enabled solution for IT operators looking to modernize their ITOps toolchain. It centralizes AI into the core of operations enabling features like Event Grouping, Natural Language Processing and Seamless Integration. So you gain an integrated ...
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IBM Cloud Pak for Watson AIOps offers custom pricing plan
Pros & Cons
Comprehensive platform that can handle a variety of operational difficulties, aiding in decision-making and system management.
Ability to ingest and analyze diverse data sources, providing a holistic view of the IT environment and enabling faster issue identification.
Somewhat steep learning curve and expensive pricing could be challenging for newcomers.
Requires expertise for implementation and configuration, limited flexibility, and complexity during deployment.
