BigPanda

Turn your IT support teams into a powerhouse with AIOps and BigPanda!

What do you like best? BigPanda allows our organization to integrate all our disparate monitoring tools into a single pane of glass. Alerts are intelligently de-duped and correlated through machine learning into a single event, and can be displayed in a timeline view making it easy to determine the first system(s) to detect the issue and which team(s) should be engaged to take action. The analytics views provide rich data on both team and user performance while breaking down detailed ...

Easy software to implement.

What do you like best? The redemption tickets for all working teams saved at least 50% of our time when closing them. However, so many noise tickets tend to lose focus on the critical, great pandas helped concentrate on the critical warnings. What do you dislike? Intelligent correlation is one of the features I am looking for, rather than the rules for correlation. It would also be nice to integrate cloud watch with the SNS or SNP alternative. Also the Service retry system now faces ...

Good stuff!

What do you like best? BigPanda is allowing us to shift out effort in a more productive manner. Rather than giving our engineers busy work to close incidents, we are now able to focus on solving issues, performing root cause, and track down methods to automate. What do you dislike? I dislike BigPanda's deduplicaiton method. While I understand there is a management piece to the alert storm and this is all part of the noise, it becomes a 'black box' and we cannot peer inside and see ...

BigPanda Keeps Customers Happy

What do you like best? Working with account team to identify simplistic solutions to inefficient workflows. Even though some of our processes were incredibly clunky, BP quickly streamlined a lot of the basics! Now our teams are working much more in unison. What do you dislike? Custom solutions for integrations that are not fully "out of the box" from BP required a combination of work from the BP side, as well as alterations to our previously adopted workflows. Any change is difficult, ...

Got the bandwidth back !!!

What do you like best? Well start of, it saved atleast 40 to 50% of our time on closing redendent tickets across all operations team. And So many noise tickets tend to lose focus on the critical one, bigpanda helped to focus on the critical alerts that really requires attention. What do you dislike? One of the feature I am looking for is intelligent correlation rather than we manually write the correlation rules. Also option for cloud watch integration with the SNS or SNP integration ...

IT Incident Management at one place

What do you like best? This tool is so flexible that it integrated our application AppDynamics with out any issue and helped us to monitor all the IT incidents in one place. This really monitors, analyzes the data and creates IT incidents automatically and shares on our incident tracking tool JIRA What do you dislike? Its difficult to say what i dislike about the tool since we are using it for sometime now, once we are into the system we would very well understand what we want to the ...

Bigpanda, a great platform to detect and solve critical problems.

What do you like best? One of the features that I like most about this software is that it allows to establish an automatic correlation of alerts related to high-level incidents. In addition, it has multiple collaboration tools through which you can share assign and track alerts. Another great advantage of this software is that it has an Ops-Aware inbox that allows you to keep all alerts organized and updated. Finally, I can highlight that this software offers customized views for any ...

Easy to integrate BP with external tools

What do you like best? easy to use event consolidation feature and incident assignment What do you dislike? User profile management is little tedious process What problems are you solving with the product? What benefits have you realized? Event consolidation is really useful as it controls the redundancy.

An aggressive startup with a vision

What do you like best? Alert aggregation by getting all the alerts into one place. The customer support reps are really helpful and responsive. What do you dislike? There seems to be a delay when the infrastructure is pretty huge, other than that, we have no issues with the product. Recommendations to others considering the product: BigPanda is a great company heading into the right direction, there is still some roome for improvement, but the company seems to be working hard ...

Monitaring made easy

What do you like best? The best part of bigpanda is event consolidation What do you dislike? Bigpanda api and sso integration, some times didn't worked properly for me What problems are you solving with the product? What benefits have you realized? We are using for event consolidation, sending notifications and creating incidents