VictorOps Reviews in January 2025: User Ratings, Pros & Cons

Excellent platform for DevOps IT triage

What do you like best? The Rules Engine is great - I've used annotations to attach runbook articles to our alerts. The timeline interface is simple and easy to understand. What do you dislike? VictorOps was recently acquired by Splunk, which is notorious expensive, so I'm still a little worried about future price hikes. For now, however, Splunk has actually reduced the cost a bit for us. What problems are you solving with the product? What benefits have you realized? We needed a ...

Mobile app is awesome

What do you like best? The ability to handle incidents, escalations and grabbing point duty off my teammates from the mobile app is awesome. Also, the fact that alerts from VictorOps override my phone's sound profile means I can silent my phone and sleep tight while not being worried of missing a critial alert while asleep during 24 hours point duties. The app is also light and have seen lots of improvement over time. Working with the API is a bliss and it has many integrations with ...

Great alternative to Other DevOps notification platforms

What do you like best? Great alternative to PagerDuty and other similar services. More reasonable pricing. Office telephone call-based alerts. What do you dislike? The user interface can be hard to navigate. What problems are you solving with the product? What benefits have you realized? We use it exclusively for of-call rotation schedules and “paging”/notifications.

Victor Ops is helping our teams focus

What do you like best? Breadth of integrations couple with the smart way you can tailor alerts using their Transmogrifier What do you dislike? Some of the interface can seem a little cluttered. Recommendations to others considering the product: Great support that helped us setup quickly. Always able to help and find methods that VictorOps could help us What problems are you solving with the product? What benefits have you realized? System alerts and routing if those alerts

On-call engineer - very happy

What do you like best? The fact that VictorOps has an Android app, and can be set for Push, SMS, Email, and Phone call notifications, as well as can be integrated with Slack. I find the web-portal a little bit sparse, and cumbersome, but the actual service works great. What do you dislike? find the web-portal a little bit sparse, and cumbersome, What problems are you solving with the product? What benefits have you realized? After hours ICT problems are being resolved - with the ...

Exceptional alerting and communication tool

What do you like best? VictorOps offers integrations into all of our production environment, both cloud and on-prem; as well as tie into our primary group-communication package. We are able to route these disparate alerts through a singe notification tool; so that we do not need to install or monitor a variety of apps. The fine-grained controls that are in place for each of our data teams is also wonderful. TeamA needs 15 minute escalation thresholds with a backup team member; while TeamB ...

Simple to use, reliable incident management solution!

What do you like best? Both the web and mobile app are fantastic that allow for full control whether you are on a computer, mobile app, or Slack. What do you dislike? That the app wakes me up in the middle of the night! Truly don't have any dislikes with the solution. Support is always willing to assist with any issues including finding a solution due to any specific business requirement you have. Recommendations to others considering the product: This solution is a must for any ...

Support game-changer

What do you like best? Multiple team and personal escalation paths ensure that alerts are sent to the right person, not wasting anyone's time. What do you dislike? I leave the desktop app running all the time, and sometimes I have to refresh to see the "timeline". This is a very minor problem, it does not detract from the overall app functionality (and it could be my browser). What problems are you solving with the product? What benefits have you realized? On-call used to be one ...

Reliable on-call notifications

What do you like best? Powerful on-call scheduling and reliable service. Customization works exactly as we need it for notifications and rotations. What do you dislike? Being on call. Lack of integration with Autotask. What problems are you solving with the product? What benefits have you realized? We use VictorOps to guarantee that our support requests are seen, responded to, and our SLA is met. We can trust the tool to make sure we never miss any communication, 24/7.

VictorOps is the best devops incident management software I've ever used

What do you like best? I use victorops on a daily basis with a team of other devops people, and by allowing us to schedule and customize our alerts whether that be though its many integration points or its various methods of alerting. Its easy for us to switch shifts and set up schedules. I enjoy the many different contact methods it supports so that I can set it to text me, send a push notification or call me. What do you dislike? In general I enjoy the android app, it's completely ...