Overview of BigPanda

Auto-Assign (Incidents) is an innovative software feature designed to streamline and automate the process of assigning incidents to team members or support staff. This feature is commonly used in helpdesk or customer service software, but can also be found in project management or task tracking systems. With Auto-Assign, incidents are automatically assigned to designated team members based on pre-set rules and criteria. This eliminates the need for manual assignment, saving valuable time and increasing efficiency. This feature offers a wide range of benefits

A real-time dashboard is a software feature that provides users with live, up-to-date information on various performance indicators and metrics. It allows users to monitor and track ongoing activities and data in real-time, giving them an accurate and comprehensive view of their business or operations. The main purpose of a real-time dashboard is to display data in a visually appealing and easy-to-understand format, allowing users to quickly and efficiently analyze and make informed decisions based on the latest information. This feature is especially useful in

Root-cause diagnosis is a powerful and essential feature of software that helps users identify the underlying cause of a problem or issue. This feature is designed to provide detailed insights into the root cause of an issue, allowing users to effectively troubleshoot and resolve issues with ease. At its core, root-cause diagnosis works by analyzing an issue and tracing it back to the fundamental cause, rather than simply addressing symptoms. This enables users to identify and rectify the real issue, ultimately saving time and resources for

Enriched Notifications is a feature that enhances the traditional notifications on various software platforms. These notifications provide users with a richer and more interactive experience, allowing them to quickly and easily access important information and complete tasks without having to open the application. With Enriched Notifications, users can receive notifications that not only display a basic text message, but also include images, videos, and interactive buttons. This allows for more efficient communication and better engagement between the user and the software. One of the primary benefits

An incident report is a written record of a specific incident's facts. The report usually pertains to a worksite accident or injury and any strange worksite incidents, including near misses. After an incident or injury, incident reports should be completed as soon as feasible. The report can only be used or distributed within the company. However, if the occurrence is severe enough, it will very certainly need to be reported to insurers, regulatory organizations, or the police. Any incident involving worker safety should be documented, no matter how minor it appears. After the incident has occurred and any injured persons have been taken care of, an inquiry into what transpired should be conducted as soon as feasible.

Ticket management is a means of dealing with issues and requests. Tickets are simple data entities used to track everything that needs to be done. Ticket management is a crucial business strategy built into almost all bug tracking software. Complex problems that can't be resolved in a chat can be handled through tickets. Because they're all in one spot, no inquiry goes unanswered. Customers can leave you messages in the chat widget even if you are unavailable. These communications will be saved as tickets, and you will be able to respond when you return to the internet. When a problem is too tough to handle on chat, you can also file a ticket while talking to a customer.