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Compare BigPanda vs Opsgenie vs Freshservice

BigPanda - Incident Management Software
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Opsgenie - Incident Management Software
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Overview

Description

BigPanda is a incident management software. This innovative software helps businesses collaborate, communicate and act faster to resolve critical incidents and increase business resiliency. ... Read More

Opsgenie is a SaaS-based incident management software. It combines notification and collaboration tools with intelligent alerting capabilities in an easy-to-use web interface. Opsgenie's ... Read More

Entry Level Pricing
  • Not Available
  • Starts from $9 , Billed Yearly
Free Trial Availability
  • No free trial
Spotsaas Score

8.5/10

9.0/10

User Ratings
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Software Demo

Demo

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Features

Total Features

6 Features

6 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • Not Available
          • $9 , Billed Yearly
          Pricing Pans
          • Not Available
          • Free

            • Up to 5 users

            • Number of Alerts: Unlimited

            • E-mail Notifications: Unlimited

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          • Essentials

            • Includes Free Plan features, plus

            • SMS/Voice Notifications (US & Canada): # of users x100

            • SMS/Voice Notifications (International): # of users x25

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          • Standard

            • Includes Essentials Plan features, plus

            • SMS/Voice Notifications (US & Canada): Unlimited

            • SMS/Voice Notifications (International): Unlimited

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          • Browse all pricing plans
          Pricing Page

          Pricing information not available

          opsgenie pricing

          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals
          • Freelancers
          • Large Enterprises
          • Medium Business
          • Small Business
          • Individuals
          • Freelancers
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - iOS
          • Mobile - Android
          • Installed - Mac
          • Installed - Windows
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - iOS
          • Mobile - Android
          • Installed - Mac
          • Installed - Windows
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
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          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          66

          Very Good

          4

          Good

          1

          Poor

          1

          Terible

          0

          Excellent

          99

          Very Good

          22

          Good

          1

          Poor

          1

          Terible

          0

          Expert's Review generated by AI

          BigPanda has garnered positive reviews over the past year for its significant strengths in alert correlation, incident management, and monitoring capabilities. Users appreciate how it accelerates ...Read more

          Opsgenie has garnered significant positive feedback in the past 12 months, highlighting its key strengths in incident management and on-call scheduling. Users appreciate its ease of use, ...Read more

          Pros and Cons
          • Provides alert correlation to quickly identify root causes, reducing resolution time.

          • User-friendly interface and dashboard for easy incident management.

          • Facilitates cross-team collaboration for managing incidents effectively.

          • Unifies incident and alert management, escalating issues efficiently.

          • Aggregates data from multiple tools and automates incident response.

          • Occasional bugs may cause temporary frustrations, needing timely resolutions.

          • Customization options such as report integration and calendar view may be limited.

          • Learning curve for AI may be steep, impacting initial usability.

          • Automates incident processes, ensuring alerts are managed and assigned correctly without manual intervention.

          • Efficient monitoring and management of production and development servers, with customizable templates and alert notifications.

          • Easy setup for on-call rotations and notifications via various channels like SMS, call, and email.

          • Provides integrations with various platforms, allowing for custom notification strategies and alarm analysis.

          • Enables effective incident management across multiple services and infrastructure, facilitating alarm setup and escalation.

          • Potential complexity for newcomers due to the richness of features and customization options, may require proper support for effective utilization.

          • Limited availability in the Marketplace for advanced apps and connectors, restricting the scope for additional functionalities.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Customers

          Customers
          Seminconductor

          Seminconductor

          Autodesk

          Autodesk

          Rise Broadband

          Rise Broadband

          Looker

          Looker

          Media and Screenshots

          Screenshots
          Dashboard

          3 Screenshots

          Announcement

          4 Screenshots

          Videos
          video-0

          3 Videos

          video-0

          4 Videos

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Opsgenie offers Free Trial, but BigPanda does not.

          BigPanda is designed for Large Enterprises, Medium Business and Small Business.

          Opsgenie is designed for Large Enterprises, Medium Business and Small Business.

          The starting price of Opsgenie begins at $9/User/Month when Billed Yearly, while pricing details for BigPanda are unavailable.

          Some top alternatives to BigPanda includes Freshservice, PagerDuty, Opsgenie, Moogsoft, AlertOps, Splunk Enterprise, AIMS, IBM Cloud Pak for Watson AIOps, Motadata AIOps, Acure.io and InsightOps.

          Some top alternatives to Opsgenie includes Freshservice, Jira Service Desk, PagerDuty, VictorOps, Amixr, AlertOps, Splunk On-Call, Spike.sh, Mission Manager, StatusCast Incident Management and PagerTree.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].