Spot Score

xMatters

Transform incidents into opportunities for growth.

4.4

(897)

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Starts from $16/User/Month, also offers free forever plan

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Overview

Features

Pricing

Alternatives

Ratings

Media

Customers

Integrations

Support

FAQs

What is xMatters?

Affiliate Disclosure

xMatters is the agent of change for incident management software. With advanced analytics, xMatters turns incident data into business insights to improve collaboration, help prioritize actions, and uncover meaningful opportunities for process improvement. It gives organizations the ability to deliver critical information regardless of network or technology failures and manage incidents from a variety of devices.

Pricing

Starts from $16/User/Month
Free Trial available

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud
Mobile - Android
Mobile - iOS

xMatters software demo

View demo

xMatters Features

Show Feature Explanation

Features Score:

Enriched Notifications

Real-time Dashboard

Incident Prioritization

Safety Management

xMatters Pricing

Claim a Free Trial

Free Trial

Yes, It's available

xMatters Pricing

Starts from $16/User/Month
Offers free forever plan

Pricing Model

Free trial
Freemium
Paid Plans (Subscription )

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Pricing Plans

FREE

Up to 10 users
Unlimited Mobile Push & Email Notifications
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Unlimited Integrations
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STARTER

$16

/User/Month

Includes Free Plan features, plus
50 SMS & 10 Voice Notifications Per User/Mo
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Conference Call Alerting
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BASE

$39

/User/Month

Includes Starter Plan features, plus
100 SMS & 20 Voice Notifications Per User/Mo
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Non-Prod Instance
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ADVANCED

$59

/User/Month

Includes Base Plan features, plus
Unlimited SMS & Voice Notifications Per User/Mo
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2 Non-Prod Instances
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Explore in-depth pricing

Screenshots of the xMatters Pricing Page

Disclaimer: Pricing information for xMatters is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

View detailed pricing for xMatters

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xMatters Reviews & Ratings

4.4

Very Good

Based on 897 ratings & 257 reviews

Rating Distribution

Excellent

(192)

Very Good

(61)

Good

(4)

Poor

(0)

Terible

(0)

Expert's Review generated by AI

xMatters emerges as a reliable and efficient tool for IT alerting and incident management, as highlighted by users in recent reviews. Many users appreciate its seamless integration with existing systems, automating workflows and improving response times to project issues. The platform's versatility in alerting methods like email, text, and phone ensures that all ...Read more

xMatters pros and cons

Automates workflows and alerts, saving time and ensuring timely responses to issues.
Offers various integration options with existing systems, making it easy to combine and replace alerts.
Provides multiple alert devices and communication channels, improving accessibility and responsiveness.
User-friendly interface, easy to navigate and use, even for new users.
Helps in incident management and escalation, ensuring critical issues are addressed promptly.

Some users find the search function and schedule setup confusing or could be improved.
Limited customization options for individual preferences like alert sounds.
Few minor issues reported with UI elements for easier configuration and management.

User Review

Anonymous User

02/13/24

5 out of 5

"xMatters is a difference maker"

What do you like best about xMatters? It just helps so much in making oncall respobsibilities so much more organized and reliable What do you dislike ...

Agustina B

12/11/23

5 out of 5

"xMatters, a powerful workflow management utility that automates our processes."

What do you like best about xMatters? xMatters has been an incredible asset in my role where I manage project flows. By automating the ticketing ...

Abid A

11/16/23

5 out of 5

"Very effective application for real time monitoring and alerting"

What do you like best about xMatters? We are using xmatters with our monitoring system and using this tool we can easy integrate it with Jira and ...

Anonymous User

11/16/23

5 out of 5

"xMatters, the BEST in IT Alerting"

What do you like best about xMatters? I love that I recieve multiple alerts until I acknowledge it. It makes sure that I dont miss a thing. Also ...

View all Reviews

xMatters Customers

Accenture

Principal

Bcm

Viasat

1Kelloggs

xMatters Integrations

4.4

4.5

4.5

xMatters Support

Contact

+1 925.226.0300

Customer Service

24/7 (Live rep)

Business Hours

Online

Location

San Ramon, California

Reach out to xMatters Social channels

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

xMatters is a Incident Management Software. xMatters offers Safety Management, Real-time Dashboard, Incident Prioritization, Enriched Notifications, Disaster Recovery and many more functionalities.

Some top alternatives to xMatters includes Freshservice, Ivanti Service Manager, PagerDuty, Opsgenie and PagerTree.

Yes, xMatters provides API.

Yes, xMatters provides mobile app.

xMatters is located in San Ramon, California

xMatters offers Free Trial, Freemium, Subscription pricing models

Yes, xMatters can integrate with Jira, Slack

The starting price of xMatters is $16/User/Month

Researched by Rajat Gupta