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Compare xMatters vs Freshservice

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	xMatters (167) Visit Website Visit Website	Freshservice (766) Visit Website Visit Website

Overview

Description	xMatters is the agent of change for incident management software. With advanced analytics, xMatters turns incident data into business insights to improve collaboration, help prioritize ... Read More	The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More
Pricing Options	Free Trial available $16,	Free Trial available $19, Billed Yearly
Spotsaas Score	9.4/10 Spot Score	Not Available
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Features

Total Features	9 Features	0 Features
Unique Features		No features
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Pricing

Pricing Option
Starting From	$16,	$19, Billed Yearly
Pricing Pans Monthly Plans Yearly Plans	Not Available	Starter $29 Incident Management + 10 more Growth $59 Includes features of Starter plan, plus + 11 more Pro $115 Includes features of Growth plan, plus + 13 more Enterprise $145 Freddy Virtual Agent on MS Teams and Slack with 2000 suggestions/mo/account (BETA)
Pricing Page

Other Details

Organization Types supported	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
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User Reviews

User Ratings	4.4 ( 897 ) 5 0 4 0 3 0 2 0 1 0	4.4 ( 1491 ) 5 47 4 10 3 0 2 1 1 2 Read Reviews
Positive Reviews
Negative Reviews

Integrations

Integration with other apps	Jira Product Management Software Slack Business Instant Messaging Software New Relic APM Application Performance Monitoring (APM) Tools	Quickbooks Accounting Software Freshbooks Accounting Software Jira Product Management Software

Media and Screenshots

Screenshots
Videos

Alternatives

Alternatives	Freshservice ( 766 ) Ivanti Service Manager ( 171 ) PagerDuty ( 198 )	Jira ( 350 ) SolarWinds Service Desk ( 156 ) Jira Service Desk ( 259 )

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].