Compare xMatters vs Zenduty vs Freshservice

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	xMatters (257) Get Quote Get Quote	Zenduty Get Quote Get Quote

Overview
Affiliate Disclosure

Description	xMatters is the agent of change for incident management software. With advanced analytics, xMatters turns incident data into business insights to improve collaboration, help prioritize ... Read More	Zenduty is a powerful incident management system designed for DevOps and SRE teams. Its speed of response will reduce downtime by up to 90%. Complex routing rules can be created based on ... Read More
Entry Level Pricing	Starts from $16	Starts from $5 , Billed Yearly
Free Trial Availability	Free Trial available	Get Free Trial
Spotsaas Score	9.4/10	8.5/10
User Ratings	4.4 (897)
	Get Quote	Get Quote

Software Demo

Demo	View demo	View demo

Features

Total Features	9 Features	12 Features
Unique Features
	Get Quote	Get Quote

Pricing

Pricing Option
Starting From	$16	$5 , Billed Yearly
Pricing Plans	Not Available	Free Get Started SMS/Phone/Email/Slack/Teams/Push Notifications On call scheduling Android/iOS application Show more + Starter Get Started Includes features of Free plan, plus Outgoing/two-way integrations with Jira, Slack, Zoom, Freshdesk, Statuspage and others Incident Responders Show more + Growth Get Started Includes features of Starter plan, plus Unlimited SMS/Phone call alerts API access Show more + Browse all pricing plans
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Individuals Freelancers	Large Enterprises Medium Business Small Business Individuals Freelancers
Platforms Supported	Browser Based (Cloud) Mobile - iOS Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)	Browser Based (Cloud) Mobile - iOS Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

User Reviews

User Ratings	4.4 (based on 897 reviews)	No reviews available for the product
Rating Distribution	Excellent 192 Very Good 61 Good 4 Poor 0 Terible 0	No reviews available for the product
Expert's Review generated by AI	xMatters emerges as a reliable and efficient tool for IT alerting and incident management, as highlighted by users in recent reviews. Many users appreciate its seamless integration with existing ...Read more	No Expert ai Review available for the product
Pros and Cons	Automates workflows and alerts, saving time and ensuring timely responses to issues. Offers various integration options with existing systems, making it easy to combine and replace alerts. Provides multiple alert devices and communication channels, improving accessibility and responsiveness. User-friendly interface, easy to navigate and use, even for new users. Helps in incident management and escalation, ensuring critical issues are addressed promptly. Some users find the search function and schedule setup confusing or could be improved. Limited customization options for individual preferences like alert sounds. Few minor issues reported with UI elements for easier configuration and management.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews

Integrations

Integration with other apps	Jira 4.4 (17380 reviews) Slack 4.5 (35011 reviews) New Relic APM 4.5 (382 reviews)	Jira 4.4 (17380 reviews) Microsoft Teams 4.3 (32097 reviews) Nagios XI 4.1 (15 reviews)

Customers

Customers	Accenture Principal Bcm	Zolo Qoala UrbanPiper

Media and Screenshots

Screenshots	1 Screenshots	1 Screenshots
Videos	3 Videos	2 Videos

Alternatives

Alternatives	Freshservice 4.4 Ivanti Service Manager 3.8 PagerDuty 4.5	Freshservice 4.4 PagerDuty 4.5 Opsgenie 4.5

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both xMatters and Zenduty offer a Free Trial.

xMatters is designed for Large Enterprises, Medium Business and Small Business.

Zenduty is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

Pricing for xMatters Starts at $16/User/Month whereas for Zenduty Starts at $5/User/Month when Billed Yearly.

Some top alternatives to xMatters includes Freshservice, Ivanti Service Manager, PagerDuty, Opsgenie, AlertOps, Everbridge IT Alerting, Mission Manager, ServiceNow Customer Service Management, Zenduty, StatusCast Incident Management and PagerTree.

Some top alternatives to Zenduty includes Freshservice, PagerDuty, Opsgenie, VictorOps, AlertOps, Spike.sh, Rootly, Incident.io, StatusCast Incident Management, PagerTree and ResQ.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare xMatters vs Zenduty vs Freshservice

xMatters

Zenduty

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure