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Compare xMatters vs ServiceNow Customer Service Management vs Zendesk Support vs Tidio Helpdesk

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

xMatters - Incident Management Software

xMatters

(257)
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ServiceNow Customer Service Management - Help Desk Software

ServiceNow Customer Service Management

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Overview
Affiliate Disclosure

Description

xMatters is the agent of change for incident management software. With advanced analytics, xMatters turns incident data into business insights to improve collaboration, help prioritize ... Read More

ServiceNow Customer Service Management (CSM) endeavors to provide consistent customer experience throughout the customer journey from issue to resolution. This effective software unites all ... Read More

Entry Level Pricing
  • Starts from $16
  • Not Available
Free Trial Availability
  • Free Trial available
  • No free trial
Spotsaas Score

9.4/10

8.5/10

User Ratings

4.4

(897)
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Software Demo

Demo

View demo

View demo

Features

Total Features

9 Features

14 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $16
          • Not Available
          Pricing Plans
          • Not Available
          • Not Available
          View detailed pricing
          View detailed pricing

          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Not Available
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          User Reviews

          User Ratings

          4.4

          (based on 897 reviews)

          No reviews available for the product

          Rating Distribution

          Excellent

          192

          Very Good

          61

          Good

          4

          Poor

          0

          Terible

          0

          No reviews available for the product

          Expert's Review generated by AI

          xMatters emerges as a reliable and efficient tool for IT alerting and incident management, as highlighted by users in recent reviews. Many users appreciate its seamless integration with existing ...Read more

          No Expert ai Review available for the product

          Pros and Cons

          • Automates workflows and alerts, saving time and ensuring timely responses to issues.

          • Offers various integration options with existing systems, making it easy to combine and replace alerts.

          • Provides multiple alert devices and communication channels, improving accessibility and responsiveness.

          • User-friendly interface, easy to navigate and use, even for new users.

          • Helps in incident management and escalation, ensuring critical issues are addressed promptly.

          • Some users find the search function and schedule setup confusing or could be improved.

          • Limited customization options for individual preferences like alert sounds.

          • Few minor issues reported with UI elements for easier configuration and management.

          No pros or cons available for the product

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Read reviews

          Integrations

          Integration with other apps
          Jira
          Jira

          4.4

          (17380 reviews)
          Slack
          Slack

          4.5

          (35011 reviews)
          New Relic APM
          New Relic APM

          4.5

          (382 reviews)

          No Integration information available.

          Customers

          Customers
          Accenture

          Accenture

          Principal

          Principal

          Bcm

          Bcm

          Rogers

          Rogers

          7Eleven

          7Eleven

          LLOYDS

          LLOYDS

          Media and Screenshots

          Screenshots
          Test the integration

          1 Screenshots

          No screenshots available.

          Videos
          video-0

          3 Videos

          video-0

          1 Videos

          Alternatives

          Alternatives
          Freshservice - Service Desk Software
          Freshservice

          4.4

          Ivanti Service Manager - Service Desk Software
          Ivanti Service Manager

          3.8

          PagerDuty - Incident Management Software
          PagerDuty

          4.5

          Zendesk Support - Help Desk Software
          Zendesk Support

          4.3

          Logo
          Tidio Helpdesk
          Freshservice - Service Desk Software
          Freshservice

          4.4

          Add to Compare

          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          xMatters offers Free Trial, but ServiceNow Customer Service Management does not.

          xMatters is designed for Large Enterprises, Medium Business and Small Business.

          ServiceNow Customer Service Management is designed for Large Enterprises, Medium Business and Small Business.

          The starting price of xMatters begins at $16/User/Month, while pricing details for ServiceNow Customer Service Management are unavailable.

          Some top alternatives to xMatters includes Freshservice, Ivanti Service Manager, PagerDuty, Opsgenie, AlertOps, Everbridge IT Alerting, Mission Manager, ServiceNow Customer Service Management, Zenduty, StatusCast Incident Management and PagerTree.

          Some top alternatives to ServiceNow Customer Service Management includes Zendesk Support, Tidio Helpdesk, Freshservice, Freshdesk, Zoho Desk, Deskero, Teamwork Desk, Front, HelpDesk, SysAid, Jitbit Helpdesk, HubSpot Service Hub, CRMdesk, HESK, BoldDesk and Little SaaS Communication.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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          9931 Corporate Campus Dr
          Louisville, Kentucky 40223, USA

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          9931 Corporate Campus Dr
          Louisville, Kentucky 40223, USA