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Compare xMatters vs Ivanti Service Manager vs Freshservice vs ManageEngine ServiceDesk Plus

xMatters - Incident Management Software
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Overview

Description

xMatters is the agent of change for incident management software. With advanced analytics, xMatters turns incident data into business insights to improve collaboration, help prioritize ... Read More

Ivanti Service Manager is a cloud-based ITIL-ready service desk solution that delivers what IT organizations most want out of their service desk—the ability to increase the effectiveness of ... Read More

Entry Level Pricing
  • Starts from $16
  • Not Available
Free Trial Availability
  • Free Trial available
  • Free Trial available
Spotsaas Score

9.4/10

Not Available

User Ratings
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Software Demo

Demo

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Features

Total Features

9 Features

0 Features

Unique Features

    No features

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    Pricing

    Pricing Option
        Starting From
        • $16
        • Not Available
        Pricing Pans
        • Not Available
        • Not Available
        Pricing Pagexmatters pricing

        Pricing information not available

        Other Details

        Organization Types supported
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        Platforms Supported
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Available
        • Available
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        User Reviews

        User Ratings
        Rating Distribution

        Excellent

        192

        Very Good

        61

        Good

        4

        Poor

        0

        Terible

        0

        Excellent

        65

        Very Good

        75

        Good

        22

        Poor

        4

        Terible

        5

        Expert's Review generated by AI

        xMatters emerges as a reliable and efficient tool for IT alerting and incident management, as highlighted by users in recent reviews. Many users appreciate its seamless integration with existing ...Read more

        No Expert ai Review available for the product

        Pros and Cons
        • Automates workflows and alerts, saving time and ensuring timely responses to issues.

        • Offers various integration options with existing systems, making it easy to combine and replace alerts.

        • Provides multiple alert devices and communication channels, improving accessibility and responsiveness.

        • User-friendly interface, easy to navigate and use, even for new users.

        • Helps in incident management and escalation, ensuring critical issues are addressed promptly.

        • Some users find the search function and schedule setup confusing or could be improved.

        • Limited customization options for individual preferences like alert sounds.

        • Few minor issues reported with UI elements for easier configuration and management.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Negative Reviews

        No reviews available for the product

        No reviews available for the product

        Integrations

        Integration with other apps

        No Integration information available.

        Customers

        Customers
        Accenture

        Accenture

        Principal

        Principal

        Bcm

        Bcm

        SAIT

        SAIT

        AdventistHealth

        AdventistHealth

        Total Wine and More

        Total Wine and More

        Media and Screenshots

        Screenshots
        Test the integration

        1 Screenshots

        Ivanti Service Manager screenshot

        2 Screenshots

        Videos
        video-0

        3 Videos

        video-0

        2 Videos

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Yes, both xMatters and Ivanti Service Manager offer a Free Trial.

        xMatters is designed for Large Enterprises, Medium Business and Small Business.

        Ivanti Service Manager is designed for Large Enterprises, Medium Business and Small Business.

        The starting price of xMatters begins at $16/User/Month, while pricing details for Ivanti Service Manager are unavailable.

        Some top alternatives to xMatters includes Freshservice, Ivanti Service Manager, PagerDuty, Opsgenie, AlertOps, Everbridge IT Alerting, Mission Manager, ServiceNow Customer Service Management, Zenduty, StatusCast Incident Management and PagerTree.

        Some top alternatives to Ivanti Service Manager includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Vivantio, Symantec ServiceDesk, InvGate Service Desk, IBM Control Desk, Micro Focus Service Manager, HelpDesk, Sitehelpdesk and TechExcel ServiceWise.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].