Compare xMatters vs AlertOps vs Freshservice

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	xMatters (257) Get Quote Get Quote	AlertOps (100) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	xMatters is the agent of change for incident management software. With advanced analytics, xMatters turns incident data into business insights to improve collaboration, help prioritize ... Read More	AlertOps is a full-featured incident management platform and community for managing, executing and tracking incidents. AlertOps is powerful real-time alerting software with over 100+ ... Read More
Entry Level Pricing	Starts from $16	Starts from $5 , Billed Yearly
Free Trial Availability	Free Trial available	Free Trial available
Spotsaas Score	9.4/10	9.1/10
User Ratings	4.4 (897)	4.8 (93)
	Get Quote	Get Quote

Software Demo

Demo	View demo	View demo

Features

Total Features	9 Features	10 Features
Unique Features
	Get Quote	Get Quote

Pricing

Pricing Option
Starting From	$16	$5 , Billed Yearly
Pricing Plans	Not Available	Starter Pack Get Started Mobile App (iOS/Android) E-mail and Push Notifications : Unlimited SMS and Voice Notifications (US/Canada) : 125 SMS / 25 Voice Show more + Standard Get Started Mobile App (iOS/Android) E-mail and Push Notifications : Unlimited SMS and Voice Notifications (US/Canada) : Unlimited Show more + Premium Get Started Mobile App (iOS/Android) E-mail and Push Notifications : Unlimited SMS and Voice Notifications (US/Canada) : Unlimited Show more + Browse all pricing plans
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Individuals Freelancers	Large Enterprises Medium Business Small Business Individuals Freelancers
Platforms Supported	Browser Based (Cloud) Mobile - iOS Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)	Browser Based (Cloud) Mobile - iOS Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

User Reviews

User Ratings	4.4 (based on 897 reviews)	4.8 (based on 93 reviews)
Rating Distribution	Excellent 192 Very Good 61 Good 4 Poor 0 Terible 0	Excellent 74 Very Good 26 Good 0 Poor 0 Terible 0
Expert's Review generated by AI	xMatters emerges as a reliable and efficient tool for IT alerting and incident management, as highlighted by users in recent reviews. Many users appreciate its seamless integration with existing ...Read more	AlertOps has garnered consistent praise from users for its simplicity, efficiency, and excellent customer support. Users highlight its customizable features that track after-hours alerts tailored ...Read more
Pros and Cons	Automates workflows and alerts, saving time and ensuring timely responses to issues. Offers various integration options with existing systems, making it easy to combine and replace alerts. Provides multiple alert devices and communication channels, improving accessibility and responsiveness. User-friendly interface, easy to navigate and use, even for new users. Helps in incident management and escalation, ensuring critical issues are addressed promptly. Some users find the search function and schedule setup confusing or could be improved. Limited customization options for individual preferences like alert sounds. Few minor issues reported with UI elements for easier configuration and management.	Efficiently handles on-call responsibilities, reducing operational burdens and allowing users to focus on core tasks. Customizable alerts and integrations tailored to individual needs, with excellent and responsive support. Initial setup and utilization may be challenging for users without adequate guidance due to the system's feature richness. Limited availability of third-party apps and connectors in the marketplace may restrict advanced functionality options.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	Jira 4.4 (17380 reviews) Slack 4.5 (35011 reviews) New Relic APM 4.5 (382 reviews)	Jira 4.4 (17380 reviews) Microsoft Teams 4.3 (32097 reviews) Cherwell Asset Management 4.2 (11 reviews)

Customers

Customers	Accenture Principal Bcm	NHS Intel Deloitte

Media and Screenshots

Screenshots	1 Screenshots	No screenshots available.
Videos	3 Videos	3 Videos

Alternatives

Alternatives	Freshservice 4.4 Ivanti Service Manager 3.8 PagerDuty 4.5	Freshservice 4.4 PagerDuty 4.5 Opsgenie 4.5

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both xMatters and AlertOps offer a Free Trial.

xMatters is designed for Large Enterprises, Medium Business and Small Business.

AlertOps is designed for Large Enterprises, Medium Business and Small Business.

Pricing for xMatters Starts at $16/User/Month whereas for AlertOps Starts at $5/User/Month when Billed Yearly.

Some top alternatives to xMatters includes Freshservice, Ivanti Service Manager, PagerDuty, Opsgenie, AlertOps, Everbridge IT Alerting, Mission Manager, ServiceNow Customer Service Management, Zenduty, StatusCast Incident Management and PagerTree.

Some top alternatives to AlertOps includes Freshservice, PagerDuty, Opsgenie, VictorOps, YetiCloud, Spike.sh, Zenduty, Incident.io, StatusCast Incident Management, PagerTree and Kintaba.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare xMatters vs AlertOps vs Freshservice

xMatters

AlertOps

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure