Cherwell Asset Management Reviews in January 2025: User Ratings, Pros & Cons

DISCONTINUED

Centralized Asset Aggregation

What do you like best? Combines multiple data sources without too much need for management What do you dislike? Somewhat confusing UX requires referencing Docs to make sure you're doing things right. Recommendations to others considering the product: If you are a CSM customer the CAM integration just makes sense! What problems are you solving with the product? What benefits have you realized? We were trying to start a CMDB having not had one before. We can now view ...

Cherwell is solid but clumsy

What do you like best? it is solid and reliable and performs well. What do you dislike? It takes a lot of clicks to complete a ticket, I think I hAVE counted 9 clicks to close a simple ticket. that is too many clicks. What problems are you solving with the product? What benefits have you realized? we use it to track helpdesk issues, by teams.

An inventory life saver!

What do you like best? I like that we have an interface that can be customized to our liking. It shows our team a consistent track of all of our progress. Also I like that at any time we are able to search all the tickets that have been created so that we can easily reference them. What do you dislike? I dislike that sometimes a specific ticket can require me to fill out some information before saving the ticket. This can sometimes slow me down when I have a lot of clients and need ...

The best inventory manager!

What do you like best? I like that we have a customizable interface that shows our team a constant track of our progress. Also, I like that we are able to search all tickets that have been created for easy reference. What do you dislike? I dislike that certain tickets require me to fill out a specific piece of information before saving the ticket. It depends on the major service that I select, but it can slow me down. Recommendations to others considering the product: ...

Gets the job done

What do you like best? I like how organized it is. I am able to easily create tickets and create reports from the charts. It's handled complicated data very well and presents it in a easy to understand interface. What do you dislike? Its lags a lot. I wish it was faster. It takes 3 minutes to log in and sometimes crashes. What problems are you solving with the product? What benefits have you realized? I am solving computer issues. If a teacher in the school district has a ...

Best software for IT management

What do you like best? This application allows everyone to stay on track with current tickets and activities within the organization. What do you dislike? There is no application available to use for our needs What problems are you solving with the product? What benefits have you realized? We are able to see which tickets or work orders have priority and manage which ones do get done first

Cherwell is easy to use for IT tickets

What do you like best? Cherwell is relatively easy to use to enter It and hr tickets. I like the free form decsripton column the best so I can freely type notes corresponding to my issue. What do you dislike? At times there is a delay when entering the ticket and receiving my ticket number. I wish it would be a bit faster. What problems are you solving with the product? What benefits have you realized? The best benefit is the ease of categorizing different issues users ...

Cherwell is great

What do you like best? We've just started using the cherwell platform for our service desk and asset management system. What do you dislike? Nothing as of yet. We have just started using the system. What problems are you solving with the product? What benefits have you realized? Keeping track of all the assets in the company. Ranging anywhere from a cell phone to tablets to laptops and desktops. Easy to use.

Ease of use

What do you like best? The software allows for easy customization and is very easy to train others on using. What do you dislike? It is very difficult to search for incidents if it does not have the precise information that was originally submitted, have to go through many back ways to find it. Also the web version does not have all the features unlocked that the client version does. What problems are you solving with the product? What benefits have you realized? I just ...

Easy to use, links well

What do you like best? I like that Asset Management is built into our existing call tracking software. Because the asset manager is inside the call tracker, when a call is submitted with the node name (includes identifying information like campus, building, department, asset tag and computer type) is added to the call, the tech is able to quickly view the configuration of the specific computer, like what hardware it has, who it belongs to, last reimage or rebuild date, etc. What do you ...