PhaseWare Tracker Reviews in February 2025: User Ratings, Pros & Cons

"Better Alternatives"

What do you like best about PhaseWare? Phaseware had a decent level of customization available in regards to categorization, tickets flows, escalations. It was fairly simple to use once properly configured. What do you dislike about PhaseWare? Setup was pretty clunky and wasn't quick to make changes and adapt to changes in the moment. End users were fairly limited in their options and everything was behind an admin wall. Recommendations to others considering PhaseWare: There are more robust ...

"My team uses this software daily and is ever evolving and changing to meet our needs."

What do you like best about PhaseWare? This program is very user friendly. We upgraded from the desk top version and the transition was pretty seamless. The web based version is amazing in that it refreshes and updates every few minutes. This way we don't have to remember to constantly refresh for new tickets that are submitted. What do you dislike about PhaseWare? As the program goes through updates it tends to throw a little wrench in our day to day. It's nothing monumental, but their ...

"Not very intuitive"

What do you like best about PhaseWare? Software does a lot and has a lot of features,. Tracks client incidents / tickets very well and have the option to be very detailed if needed. What do you dislike about PhaseWare? Very hard to find different features, reports, etc. Not very intuitive to find different things without trial and error trying to find what ever you may be looking for. What problems is PhaseWare solving and how is that benefiting you? Able to track open incidents / tickets ...

"Tracker: Very, Very Basic"

What do you like best about PhaseWare? It's easy to use, so anyone can learn quickly. Everyone has their own login. What do you dislike about PhaseWare? There are so many bugs and the design is awful. Sometimes it won't email you that you've been added to a project, so you'll have no idea unless you physically go looking. There are no options to color code, label, make a hierarchy, etc. Recommendations to others considering PhaseWare: Look for something else. What problems is PhaseWare ...

"PhaseWare Tracker"

What do you like best about PhaseWare? I like the auto search when you are opening a new Incident/Ticket so you can see if there has been any previous work done on a similar issue. What do you dislike about PhaseWare? Wish there was more customizable features built-in with out having to have custom work done to make it work the way you want. Recommendations to others considering PhaseWare: Have them set it up for AD import from the begining if you use it for internal IT Tracking. If you use ...

"We have been using PhaseWare (PW) Tracker for 2 years now as a client ticketing system."

What do you like best about PhaseWare? We find PW to be very user friendly and have been able to expand the use of the software to other departments in our organization beyond customer support. The workflow functionality of being able to set up different milestones for new tickets/service orders to be opened has allowed our group to streamline certain client requests and internal processes. What do you dislike about PhaseWare? PW has a very basic survey functionality and would like to see ...