20 Best Contact Center Operations Software for SMBs in February 2025

Showing 1-20 out of 54

List of the Best Contact Center Operations Software For Small Business as of February 2025

Newfies-Dialer

Efficiently automate your outbound calling needs.

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5.0

(1)

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Product Description

Newfies-Dialer is a powerful auto-dialer and voice broadcasting software that can be used for mass outbound calling, press one dialing and offering outbound IVR. The system is designed to provide potential users with the capability of dialling countless phone numbers in succession, delivering a ...

Pricing

Starts from $1,799/Month

Voximplant Kit

Efficiently streamline customer service with Voximplant Kit.

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4.8

(10)

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Product Description

Voximplant is a cloud based contact center operations software that provides the necessary tools to build, deploy, and operate complete contact centers. Voximplant enables companies to handle customer requests in a fast and simple manner from multiple channels, real-time integration with ...

Pricing

Voximplant Kit offers custom pricing plan

DCDial

Efficiently manage customer interactions with DCDial.

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4.8

(12)

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Product Description

DCDial is a powerful yet simple Contact Center Operations Software that helps contact centers manage customer contacts more effectively. Whether business is looking to centralize customer interaction across multiple locations, or improve first-contact resolution, DCDial can help business to ...

Pricing

Starts from $79/Month when Billed Yearly

VCC Live

Maximize customer satisfaction with VCC Live.

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4.7

(63)

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Product Description

VCC Live is a contact center operations' software for small and midsized businesses. It helps to automate, enhance and manage customer interactions. It comes with advanced self-service features that enable customers to reach the correct customer support person at first attempt. VCC Live helps ...

Pricing

Starts from $50/Month when Billed Yearly

UJET

Revolutionizing contact centers for ultimate efficiency.

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4.7

(539)

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Product Description

UJET is a contact center operations' software application designed to re-invent the way contact centers are managed through integrated case management, sales force automation and soft phone capabilities. Its provide a flexible and scalable solution that will increase employee efficiency, ...

Pricing

UJET offers custom pricing plan

Aloware

Streamline your contact center for maximum efficiency.

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4.6

(266)

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Product Description

Aloware is a contact center solution that help customers manage their operations better. Aloware enables Contact Centers to record and track the performance of calls, agents and other touchpoints over time. Operators can monitor call quality to improve team performance, boast on task teams for ...

Pricing

Starts from $250/Month, also offers free forever plan

Ring.io

Streamline, optimize, and boost customer interactions.

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4.5

(50)

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Product Description

Ring.io is a contact center operations' software that integrates CRM, marketing automation and multichannel customer communication capabilities in one platform. Ring.io is designed to support small businesses and help them organize, improve and streamline their processes, operations, and ...

Pricing

Free Trial available

Starts from $69/User/Month

Ozonetel CloudAgent

Unleashing the power of customer service.

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4.5

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Product Description

The cloud-agnostic Ozonetel WBF Contact Center Operations software is the most flexible, resilient and advanced software solution on the market today. It leverages cloud and IT assets while enabling enterprise class customer service across all channels with advanced analytics and meaningful ...

Pricing

Free Trial available

Ozonetel CloudAgent offers custom pricing plan

Channels

Transforming contact centers with expert service and innovation.

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4.5

(14)

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Product Description

Channels is revolutionizing the contact center with a suite of workforce management and customer engagement products designed to improve operational and customer service excellence. Channels places incredible importance on professional services that are backed by our knowledgeable support team ...

Pricing

Free Trial available

Starts from $15/User/Month when Billed Yearly

3CX

Revolutionizing communication with advanced contact center technology.

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4.5

(350)

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Product Description

3CX is a powerful cloud-based contact center solution designed for companies of all sizes. The software-based solution delivers an exceptional user experience across all platforms, and can be deployed on premise or in the Cloud. With cutting edge softphones and an intuitive interface, the 3CX ...

Pricing

Starts from $175/Year, also offers free forever plan

Dialpad Contact Center

Revolutionize global collaboration with AI-powered customer intelligence.

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4.5

(35)

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Product Description

Dialpad is an AI-powered customer intelligence platform that is revolutionizing global collaboration. Dialpad AI Contact Center simplifies coaching, tracks adherence to best practices, and monitors customer satisfaction.

Pricing

Free Trial available, Try Now

Starts from $75/User/Month

JustCall

Unlock the full potential of your contact center.

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4.5

(97)

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Product Description

The JustCall family of contact center software solutions provides everything needed to gain more insight into all aspects of the business, including systems integration, reporting, workforce management and analytics. Its easy-to-use, unified solution is designed to get user up and running fast. ...

Pricing

Starts from $20/User/Month when Billed Yearly

Intradiem

AI-powered efficiency for superior customer service.

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4.4

(67)

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Product Description

Intradiem is a groundbreaking customer service software that utilizes AI-enabled technology to provide a modern solution to maximize productivity. It seamlessly integrates with already existing Call Center and Workforce Management Software, giving you the power to monitor contact center data ...

Pricing

Intradiem offers custom pricing plan

VICIdial

Efficiently manage contact centers with VICIdial.

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4.4

(40)

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Product Description

VICIdial is enterprise class contact center software that delivers an intuitive solution for small, medium, and large contact centers. VICIdial supports blended contact center operations and includes the tools you need to quickly: Plan telephonic and self-service channels, Reputation ...

Pricing

Genesys PureEngage

Streamline operations, elevate service with PureEngage.

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4.4

(213)

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Product Description

PureEngage is a SaaS-based, contact center operation's software that addresses the needs of call center, business process outsourcing and customer service organizations. PureEngage centralizes key back-office functions and standardizes and automates business processes to deliver excellent ...

Pricing

Free Trial available

Genesys PureEngage offers custom pricing plan

Convoso

Streamline your contact center operations.

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4.3

(101)

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Product Description

Convoso Contact Center Operations Software is a cloud based system that provides a solution for companies who need to improve their inbound and outbound contact center operations. By connecting analytics, operations, and customer service managers to all the data they need, Convoso Contact ...

Pricing

Convoso offers custom pricing plan

Genesys PureConnect

Streamline your contact center with Genesys PureConnect.

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4.2

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Product Description

Genesys PureConnect Operations Software is a powerful software platform for the contact center operations. The software platform is flexible enough to support a range of applications and easy to use, allowing user to quickly connect with customers—both on-premises and in the cloud—and optimize ...

Pricing

Free Trial available

Genesys PureConnect offers custom pricing plan

NICE inContact CXone

Streamline operations and drive exceptional customer experiences.

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4.2

(699)

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Product Description

NICE CXone, the Contact Center Operations Suite from NICE offers a single platform that enables user to deploy effective real-time customer engagement across multiple channels. Improve performance, reduce costs, and streamline operations with one system that delivers the features and ...

Pricing

NICE inContact CXone offers custom pricing plan

Avaya Aura

Streamline your call center with Avaya Aura.

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4.1

(79)

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Product Description

Avaya Aura is a contact center operation software designed to help business to streamline the call center operations, improve agent efficiency and performance, and continuously enhance the customer experience. Avaya Aura will help user to meet the business and technology goals by providing ...

Pricing

Avaya Aura offers custom pricing plan

Aircall

Streamline customer service with Aircall's all-in-one solution.

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4.1

(897)

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Product Description

Aircall is a contact center operations software designed to handle all of the company’s customer relationship services and enhance customer service experience. This contact center tool provides a full suite of features for a robust call handler experience, including an automated call recording ...

Pricing

Free Trial available, Try Now

Starts from $30/User/Month

Best Contact Center Operations Software For Small Business

Newfies-Dialer

Efficiently automate your outbound calling needs.

Newfies-Dialer is a powerful auto-dialer and voice broadcasting software that can be used for mass outbound calling, press one dialing and offering outbound IVR. The system is designed to provide potential users with the capability of dialling countless phone numbers in succession, delivering a ...

Voximplant Kit

Efficiently streamline customer service with Voximplant Kit.

Voximplant is a cloud based contact center operations software that provides the necessary tools to build, deploy, and operate complete contact centers. Voximplant enables companies to handle customer requests in a fast and simple manner from multiple channels, real-time integration with ...

DCDial

Efficiently manage customer interactions with DCDial.

DCDial is a powerful yet simple Contact Center Operations Software that helps contact centers manage customer contacts more effectively. Whether business is looking to centralize customer interaction across multiple locations, or improve first-contact resolution, DCDial can help business to ...

VCC Live

Maximize customer satisfaction with VCC Live.

VCC Live is a contact center operations' software for small and midsized businesses. It helps to automate, enhance and manage customer interactions. It comes with advanced self-service features that enable customers to reach the correct customer support person at first attempt. VCC Live helps ...

UJET

Revolutionizing contact centers for ultimate efficiency.

UJET is a contact center operations' software application designed to re-invent the way contact centers are managed through integrated case management, sales force automation and soft phone capabilities. Its provide a flexible and scalable solution that will increase employee efficiency, ...

Aloware

Streamline your contact center for maximum efficiency.

Aloware is a contact center solution that help customers manage their operations better. Aloware enables Contact Centers to record and track the performance of calls, agents and other touchpoints over time. Operators can monitor call quality to improve team performance, boast on task teams for ...

Ring.io

Streamline, optimize, and boost customer interactions.

Ring.io is a contact center operations' software that integrates CRM, marketing automation and multichannel customer communication capabilities in one platform. Ring.io is designed to support small businesses and help them organize, improve and streamline their processes, operations, and ...

Ozonetel CloudAgent

Unleashing the power of customer service.

The cloud-agnostic Ozonetel WBF Contact Center Operations software is the most flexible, resilient and advanced software solution on the market today. It leverages cloud and IT assets while enabling enterprise class customer service across all channels with advanced analytics and meaningful ...

Channels

Transforming contact centers with expert service and innovation.

Channels is revolutionizing the contact center with a suite of workforce management and customer engagement products designed to improve operational and customer service excellence. Channels places incredible importance on professional services that are backed by our knowledgeable support team ...

3CX

Revolutionizing communication with advanced contact center technology.

3CX is a powerful cloud-based contact center solution designed for companies of all sizes. The software-based solution delivers an exceptional user experience across all platforms, and can be deployed on premise or in the Cloud. With cutting edge softphones and an intuitive interface, the 3CX ...

Dialpad Contact Center

Revolutionize global collaboration with AI-powered customer intelligence.

Dialpad is an AI-powered customer intelligence platform that is revolutionizing global collaboration. Dialpad AI Contact Center simplifies coaching, tracks adherence to best practices, and monitors customer satisfaction.

JustCall

Unlock the full potential of your contact center.

The JustCall family of contact center software solutions provides everything needed to gain more insight into all aspects of the business, including systems integration, reporting, workforce management and analytics. Its easy-to-use, unified solution is designed to get user up and running fast. ...

Intradiem

AI-powered efficiency for superior customer service.

Intradiem is a groundbreaking customer service software that utilizes AI-enabled technology to provide a modern solution to maximize productivity. It seamlessly integrates with already existing Call Center and Workforce Management Software, giving you the power to monitor contact center data ...

VICIdial

Efficiently manage contact centers with VICIdial.

VICIdial is enterprise class contact center software that delivers an intuitive solution for small, medium, and large contact centers. VICIdial supports blended contact center operations and includes the tools you need to quickly: Plan telephonic and self-service channels, Reputation ...

Genesys PureEngage

Streamline operations, elevate service with PureEngage.

PureEngage is a SaaS-based, contact center operation's software that addresses the needs of call center, business process outsourcing and customer service organizations. PureEngage centralizes key back-office functions and standardizes and automates business processes to deliver excellent ...

Convoso

Streamline your contact center operations.

Convoso Contact Center Operations Software is a cloud based system that provides a solution for companies who need to improve their inbound and outbound contact center operations. By connecting analytics, operations, and customer service managers to all the data they need, Convoso Contact ...

Genesys PureConnect

Streamline your contact center with Genesys PureConnect.

NICE inContact CXone

Streamline operations and drive exceptional customer experiences.

NICE CXone, the Contact Center Operations Suite from NICE offers a single platform that enables user to deploy effective real-time customer engagement across multiple channels. Improve performance, reduce costs, and streamline operations with one system that delivers the features and ...

Avaya Aura

Streamline your call center with Avaya Aura.

Avaya Aura is a contact center operation software designed to help business to streamline the call center operations, improve agent efficiency and performance, and continuously enhance the customer experience. Avaya Aura will help user to meet the business and technology goals by providing ...

Aircall

Streamline customer service with Aircall's all-in-one solution.

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