Dialpad Contact Center

Friendly Stafff; Modern Classic of Contact Centers

What do you like best? You get solutions. Every time. No time wasting, just the facts and an answer. If you get on the phone with a representative, expect your call to be no longer than 10-15 minutes. They have a positive and forward thinking mentality, while solving problems in an efficient way. What do you dislike? Nothing bad to say about the Contact Center. They have the formula locked in pretty well. Recommendations to others considering the product: Be specific as possible ...

Dialpad is AWSOME!

What do you like best? I am a true fan of Dialpad. I love that fact that when I click on a phone number anywhere my dialpad makes that call. It makes things so much easier for me! I can also record my calls so that when I email the customer I can review what needs to be said. What do you dislike? At times my area has bad wifi issues what adds un-wanted noises to my call, but I simple hang up and re-start the call. What problems are you solving with the product? What benefits have ...

Exceptional Call Center Capabilities

What do you like best? I like being able to drop in and listen to live calls. Listening and reviewing my CSR calls helps our company get stronger and more proficient at offering the best customer service. What do you dislike? This is the first software of this type I've used. I don't have anything to compare it to. I can't at this time think of anything I would change. Recommendations to others considering the product: Jump in. We absolutely recommend it! What problems are ...

Dialpad Contact Center was very helpful when I reached out to them

What do you like best? Dialpad Contact Center has a chat feature that is very helpful, especially when I was busy with other tasks. I was also able to print out the chat transcript, which was a great perk. In case I forgot a step, I would be able to refer back to the chat transcript. I spoke with Jen and she was able to help guide me in the right direction. The Analytics feature on the Dialpad website is something which I just started paying attention to. It is so helpful and informative ...

Dialpad Review

What do you like best? Dialpad has been an extremely helpful tool for me and my colleagues. It is efficient to text and call leads and makes for a more personable experience. Also, it is integrated into Salesforce :) What do you dislike? It is frustrating because in the app I am not able to send a text unless I have called the contact. Recommendations to others considering the product: n/a What problems are you solving with the product? What benefits have you realized? ...

We LOVE Dialpad!

What do you like best? The best part about Dialpad Contact Center is the CRM integration. We also really love the dashboard - all the metrics are very valuable to our organization. The customer service is also a really bug plus for us! What do you dislike? The UI of the dashboard can sometimes be tricky to maneuver, but we do love the metrics that we get with the dashboard. What problems are you solving with the product? What benefits have you realized? The integrations with our ...

Dialpad support is very responsive.

What do you like best? How easy it is to get ahold of a support agent when I have an issue What do you dislike? Some of the times you get scripted responses instead of real troubleshooting Recommendations to others considering the product: Give it a try! Dialpad is the best Voip/Softphone solution we've used! What problems are you solving with the product? What benefits have you realized? Desk phones not working, user moves and number reassignments

An exceptional technology for these times

What do you like best? The way that Dialpad contact center delivers a sufficient bunch of tools to identify and find any possible improvements in our service level, is amazing, it shows us a realtime analysis, let us know how many of our coworkers are having a good call and who are not :( the notifications! also, these are great because you do not need to keep both eyes at the tool all the time, instead, you would be able to get a notification in your smartphone, email, app, when calls ...

Dialpad is quick, Efficient and Extremely easy to use.

Dialpad is great!

What do you like best? I like how easily is was to transition from a landline system to an internet based system. It's so much easier to respond to crews personally and update station managers and dispatchers in a group chat. What do you dislike? Sometimes my calls drop, or goes automatically on default mode and I can't hear my phone ring. Sometimes I click to answer the phone and it puts me on off duty. Those are the only glitches so far but, overall I love the online system. ...