Dialpad Contact Center Reviews in February 2025: User Ratings, Pros & Cons

"A BUDGET FRIENDLY CALL CENTER MUST!!! AI DIALPAD: CONTACT CENTER"

What do you like best about Dialpad Ai Contact Center? We have been using this a little over a year now. Every day we find something new and helpful. Great experience with the customer support when we reach out with different issues.Overall a great experience . Fantastic that employees that are new to the software adapt quickly and are able to navigate with ease.DIALPAD has made our callcenter deliver a higher level of service. The whole team appreciates to be able to call out from the ...

"Great communication platform"

What do you like best about Dialpad Ai Contact Center? Well organized, user friendlyand I love the reporting functionality

"DIALPAD for the FUTURE"

What do you like best about Dialpad Ai Contact Center? Responsive and Easy to speak with. Fast Turn Around Time What do you dislike about Dialpad Ai Contact Center?

"Very Pleasant"

What do you like best about Dialpad Ai Contact Center? Is very easy to work on, you can have a very easy customer support. Is very easy to integrate

"Dialpad is one of the more organized and reliable platforms"

What do you like best about Dialpad Ai Contact Center? My favorite little thing about dialpad is that it allows you to organize our different call centers by what we need, sales or service very convenient and reliable.

"Excellence"

What do you like best about Dialpad Ai Contact Center? Perfect registrtaion of phone calls, messages, voice mail, records

"The easiest way to communicate"

What do you like best about Dialpad Ai Contact Center? I love that it is so easy to search up a phone number and immediately be able to call or text, the interface is incredible! Very organized as well, with most recent messages on top of the list

"Better phones, better tracking"

What do you like best about Dialpad Ai Contact Center? DialPad made having a central hub for calls and client management easy. Call recording was easily accessable and call monitoring was a bonus. DialPad made it very easy to track team members calls and maintain client communications.

"New to Dial Pad and loving it"

What do you like best about Dialpad Ai Contact Center? The quickness and the way that the Ai Contact Center tries to resolves in an appropriate way. Its is easy to use and very easy to understand. They offer a solution as soon as they can.

"Dialpad makes doing business smooth and efficient"

What do you like best about Dialpad Ai Contact Center? Calls connect quickly, the sound is great, and the Ai generated transcripts are pretty spot on. Makes doing business over the phone easy. I haven't used any competitors, but Dialpad is so great I have no reason to start looking elswhere.