VCC Live Reviews in January 2025: User Ratings, Pros & Cons

Keep Calm and use VCC

What do you like best? First of all system is very user friendly that is very helpful as for admin and supervisor users as for agents. VCC makes you feel happy so easily you can set up/download and start using it and I can easily access system from anywhere. It has perfect monitoring system, that helps us monitor agents and use our resources and plan working process more efficiently. I like CDR log where we can check all historical calls to specific customer, check the ...

are very prompt in responding to requests submitted and also they came with good financial offer

What do you like best? availability and openness to communication What do you dislike? until now we did not have reasons for downsides What problems are you solving with the product? What benefits have you realized? I had frequent requests to change the number of active licenses and the response was quick and satisfactory

VCC live used in our company

What do you like best? We like the huge variety of options to customize our VCC projects to fit our needs. What do you dislike? There are technical difficulties on VCC servers occasionally. Recommendations to others considering the product: Please look on VCC knowledge base to learn all possible functionalities to be able to get 100% from this product. What problems are you solving with the product? What benefits have you realized? Thanks to AMD our agents spents more ...

Easy to use, disciplined working process, working from everywhere, increased efficiency

What do you like best? 1. online monitoring 2. excellent statistic the program is easy to use. You can monitor online what is doing your Agent from everywhere you want, you just need to have PC for it. You can assess the work of your Agents by using quality management option, which is also easy to manage and work. You have all calls saved which were made before and you can check everything when there is a problem with the customer. It helps you to have separate projects What ...

Vcc usage

What do you like best? statistics and reports are very easy to review What do you dislike? not having a real time dashboard available for agents Recommendations to others considering the product: It is a heaven ) What problems are you solving with the product? What benefits have you realized? It is very flexible , and has many useful tools for reporting

A software to boost Contact center efficiency!!! Long term partner for sustainable results

What do you like best? It is user friendly and satisfies current contact center demands, including inbound and outbound communications. It promotes efficient work by eliminating employee wast time. Provides consistent and complete logs and analytical tools. What do you dislike? It is hard to mention any material issue over the 2 years of cooperation, all the operational questions are being resolved promptly and by professional team. What problems are you solving with the product? ...

Best all-in-one contact center software

What do you like best? User-friendly, quickly adjustable soft, with good reporting and fast response when you need help! What do you dislike? Chat functionality is very poor, If you develop it, you will not have a concurrent What problems are you solving with the product? What benefits have you realized? All my daily job is solving with the help of VCC, inbound & outbound calls, sales calls, debt collection calls, robot calls, etc. I hudge count of tasks with pre-defined ...

A great remote call center solution for remote companies and those that want to transition in wah

What do you like best? VCC allows to deploy a remote call center customer service team, a 360 degrees solution for all the professionals of the contact center industry. It is easy to use and the agents grasp it correctly after only a few hours of use. It is also very easy to customize and to integrate scripts or other modifications. All in all it is an amazing solution with very few flaws. What do you dislike? The software is still unstable at times and the CDR function or Global Call ...

VCCLive is everything you need to send your Call Center to the future!

What do you like best? The flexibility, the fact that they innovate continuously, the support team is like an extension to our internal team. What do you dislike? There are just few things that could make our work even easier that it is already, small specific changes, mostly in the reporting features.Working on it:) Recommendations to others considering the product: Give it a try, and you will instantly see why it makes the difference. What problems are you solving with the ...

Great product, great services.

What do you like best? We received more than we could have imagined! Excellent services, promptness, professionalism. Recommended What do you dislike? Nothing to declare. All product functions are perfect Recommendations to others considering the product: The value far exceeds the price What problems are you solving with the product? What benefits have you realized? Detailed reports, muti-task functions. I have full control of my business