What are the top alternatives for VICIdial ?

Here's a list of the best alternatives for VICIdial : Dialer360,PrimoDialler,Novanet Cloud Contact Center,HoduCC,ChaseData,Call Center Studio,Dialpad Contact Center,Vonage Contact Center,CallCenterHosting Predictive Dialer,Freshdesk Contact Center (Formerly Freshcaller)

Does VICIdial integrate with other apps ?

Yes, VICIdial can integrate with: Vtiger

What are the free alternatives for VICIdial ?

Here's a list of free alternatives for VICIdial : Dialer360,PrimoDialler,Novanet Cloud Contact Center,HoduCC,ChaseData,Call Center Studio,Dialpad Contact Center,CallCenterHosting Predictive Dialer,Freshdesk Contact Center (Formerly Freshcaller)

VICIdial

Efficiently manage contact centers with VICIdial.

4.4

(44)

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Overview

Pricing

Alternatives

Ratings

Media

Integrations

Support

FAQs

What is VICIdial?

VICIdial is enterprise class contact center software that delivers an intuitive solution for small, medium, and large contact centers. VICIdial supports blended contact center operations and includes the tools you need to quickly: Plan telephonic and self-service channels, Reputation management, Conduct post-call surveys, Configure IVR self-service and monitor call center performance, create online communities for social sentiment analysis, Integrate call center activity with CRM systems.

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud
Mobile - Android
Mobile - iOS

Software demo

View demo

VICIdial Pricing

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Free Trial

Not available

Pricing Model

Paid Plans (Open-source )

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Pricing Plans

VICIdial

Ability for an agent to call clients in succession from a database through a web-based screen
Ability to display a script for the agent to read with fields like name, address, etc. filled-in
Ability to set a campaign to auto-dial and send live calls to available agents
Ability to dial predictively in a campaign with an adaptive dialing algorithm
Ability to dial on a single campaign across multiple vicidial dialers, or multiple campaigns on a single dialer

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Free VICIdial Alternatives

Dialer360

Streamline your contacts and ...

8.1

Very Good

Visit website Compare VICIdial vs Dialer360

PrimoDialler

Streamline your call center with ...

8.7

Visit website Compare VICIdial vs PrimoDialler

Novanet Cloud Contact Center

Streamlining customer ...

7.9

Visit website Compare VICIdial vs Novanet Cloud Contact Center

HoduCC

Efficient cloud contact centers ...

8.4

Very Good

Visit website Compare VICIdial vs HoduCC

ChaseData

Unify your customer interactions ...

8.9

Excellent

Visit website Compare VICIdial vs ChaseData

Call Center Studio

Streamline your call center ...

8.9

Excellent

Visit website Compare VICIdial vs Call Center Studio

Dialpad Contact Center

Revolutionize global collaboration ...

Very Good

Visit website Compare VICIdial vs Dialpad Contact Center

Vonage Contact Center

Revolutionize your customer service ...

Good

Visit website Compare VICIdial vs Vonage Contact Center

CallCenterHosting Predictive Dialer

Streamline your calls with ...

Visit website Compare VICIdial vs CallCenterHosting Predictive Dialer

Freshdesk Contact Center (Formerly Freshcaller)

Streamline customer service and ...

9.1

Very Good

Visit website Compare VICIdial vs Freshdesk Contact Center (Formerly Freshcaller)

View all VICIdial alternatives

VICIdial Reviews & Ratings

4.4

Very Good

Based on 44 ratings & 40 reviews

Rating Distribution

Excellent

(28)

Very Good

(6)

Good

(3)

Poor

(3)

Terible

(0)

User Review

Marc Hermes

11/03/21

3 out of 5

Unprofessional

PROS & CONS What are the best aspects of this product? After implementation, it was easy to use. Lack of support and unprofessionalism of their ...

10/25/21

5 out of 5

Makes things better for your call center.

PROS & CONS What are the best aspects of this product? It is a very user-friendly software to use for inbound and outbound calls. Our employees love ...

Liberty Settlement Funding

10/21/21

2 out of 5

Horrible Customer Service

PROS & CONS What are the best aspects of this product? This has the potential to be a good product if the customer service wasn't so lacking. What ...

Dana

08/06/21

5 out of 5

You can use VICIdial to help route your calls into once contact center.

PROS & CONS What are the best aspects of this product? It comes with great and useful features. You can make some changes to the interface that will ...

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