Overview
Pricing
Alternatives
Ratings
Media
Integrations
Support
FAQs
VICIdial is enterprise class contact center software that delivers an intuitive solution for small, medium, and large contact centers. VICIdial supports blended contact center operations and includes the tools you need to quickly: Plan telephonic and self-service channels, Reputation management, Conduct post-call surveys, Configure IVR self-service and monitor call center performance, create online communities for social sentiment analysis, Integrate call center activity with CRM systems.
Large Enterprises
Medium Business
Small Business
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
View demo
Pricing Plans
Streamline customer service and ...
9.1
Very Good
User Review
MH
Marc Hermes
11/03/21
Unprofessional
PROS & CONS What are the best aspects of this product? After implementation, it was easy to use. Lack of support and unprofessionalism of their ...
Read more
E
Ed
10/25/21
Makes things better for your call center.
PROS & CONS What are the best aspects of this product? It is a very user-friendly software to use for inbound and outbound calls. Our employees love ...
Read more
LS
Liberty Settlement Funding
10/21/21
Horrible Customer Service
PROS & CONS What are the best aspects of this product? This has the potential to be a good product if the customer service wasn't so lacking. What ...
Read more
D
Dana
08/06/21
You can use VICIdial to help route your calls into once contact center.
PROS & CONS What are the best aspects of this product? It comes with great and useful features. You can make some changes to the interface that will ...
Read more
Contact
+1-727-245-1970
Customer Service
24/7 (Live rep)
Business Hours
Online
Location
St Petersburg, Florida
Stuck on something? We're here to help with all the questions and answers in one place.
Some top alternatives to VICIdial includes Dialer360, PrimoDialler, Novanet Cloud Contact Center, HoduCC and Freshdesk Contact Center (Formerly Freshcaller).
No, VICIdial doesn't provide API.
Yes, VICIdial provides mobile app.
VICIdial is located in St Petersburg, Florida
VICIdial offers Open-source pricing model
Yes, VICIdial can integrate with
The starting price is not disclosed by VICIdial. You can visit VICIdial pricing page to get the latest pricing.
Researched by Rajat Gupta
/logo_1688636017.899169.jpg){kind=logo}
