VICIdial Reviews in January 2025: User Ratings, Pros & Cons

Unprofessional

PROS & CONS What are the best aspects of this product? After implementation, it was easy to use. Lack of support and unprofessionalism of their accountant team is awful What aspects are problematic or could work better? For one year, we did not use the product due to Covid 19 and being shut down. We asked if we can receive a credit and were told no. We asked to pause and we were told no. Our only option was canceling. Once we canceled, a few months later we asked to be re-activate. We ...

Makes things better for your call center.

PROS & CONS What are the best aspects of this product? It is a very user-friendly software to use for inbound and outbound calls. Our employees love using it, especially when doing customer callbacks because the program is so efficient. At first, I have no idea how VICIdial works, but I was able to figure out how things work in a contact center, which is an added knowledge to my current job. Using free software isn’t too bad, after all. What aspects are problematic or could work better? ...

Horrible Customer Service

PROS & CONS What are the best aspects of this product? This has the potential to be a good product if the customer service wasn't so lacking. What aspects are problematic or could work better? For one year, we did not use the product due to Covid-19 and being shut down. We asked if we can receive a credit and were told no. We asked to pause and we were told no. Our only option was canceling. Once we canceled, a few months later we asked to re-activate. We were told a $1000 reinstatement ...

You can use VICIdial to help route your calls into once contact center.

PROS & CONS What are the best aspects of this product? It comes with great and useful features. You can make some changes to the interface that will suit your business needs. What aspects are problematic or could work better? It utilizes Perl for its script programming, which is not my preference at all. However, things decently work, so I guess it's okay. What specific problems in your company were solved by this product? We make sure that our leads are not being replicated, which ...

It solves the problems that most contact centers go through.

PROS & CONS What are the best aspects of this product? It saves us so much money because we do not have to pay for the basic platform. I love that it comes with robust functionality that will greatly enhance our efficiency and productivity which will be impressive to our clients. What aspects are problematic or could work better? The user interface is mostly designed in black and white. More enhancements will make the tool visually appealing. What specific problems in your company were ...

Robust and straightforward.

PROS & CONS What are the best aspects of this product? VICIdial is capable of doing a lot of things that can enhance call center operations. Everyone from top management to the CSR’s loves the tools because it's so easy to navigate. What aspects are problematic or could work better? Latency happens once in a while, which affects our survey scores and the overall quality of the calls. Sometimes there is a disconnect in how things work. One example is that the dialer and the customer info ...

VICIdial is true to its word.

PROS & CONS What are the best aspects of this product? It is easy to solve various client issues because VICIdial can pull up accounts and view agent notes. If you want to dig deeper into a customer’s problem, you can pull up and listen to call recordings and have your QA analyst and supervisor decide what to do. What aspects are problematic or could work better? There is not much to offer in terms of customization. It is not our top priority, but if given the option, then we will like ...

VICIdial is a great service provider for our company. I like how the program works to increase our efficiency, quality, and service level.

PROS & CONS What are the best aspects of this product? Working with a trusted and robust software gives us peace of mind that nothing will go wrong with our operations. The support that VICIdial gives us is so overwhelming that they spoonfeed us with all the tips and resolutions that we could use for our business. What aspects are problematic or could work better? Since this is an open-sourced program, many people can take advantage of and abuse the software for their gain. Even illegal ...

VICIdial may look simple on the outside, but it is full of surprises.

PROS & CONS What are the best aspects of this product? I have been a long time user if VICIdial and I have used it for various inbound and outbound campaigns. Besides not spending money on it, I would say that I can always trust this program to help our team go beyond our clients' expectations. It rarely has issues, and it gives me the flexibility to add some features to meet the demands of our clients. What aspects are problematic or could work better? Improved quality of the user ...

VICIdial is great for business and enhancing customer service.

PROS & CONS What are the best aspects of this product? VICIdial works well for any size of business. It serves its purposes for catering to various needs of the client. I love the way the staff of VICIdial supports us in times of need. What aspects are problematic or could work better? The interface of the entire application looks outdated. I saw the tool that is specific for reps and the placement of the buttons, and the form needs to be changed. What specific problems in your company ...