Compare VICIdial vs Freshdesk Contact Center (Formerly Freshcaller) vs Nextiva vs Freshsales

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	VICIdial (40) Get Quote Get Quote	Freshdesk Contact Center (Formerly Freshcaller) (170) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	VICIdial is enterprise class contact center software that delivers an intuitive solution for small, medium, and large contact centers. VICIdial supports blended contact center operations ... Read More	Freshdesk Contact Center is the ideal call center application for startups, enabling effortless customer service and sales. This cloud-based solution can be easily operational with no more ... Read More
Entry Level Pricing	Not Available	Starts from $15 , Billed Yearly
Free Trial Availability	No free trial	Free Trial available
Spotsaas Score	Not Available	9.1/10
User Ratings	4.4 (44)	4 (13)
	Get Quote	Get Quote

Software Demo

Demo	View demo	View demo

Features

Total Features	0 Features	7 Features
Unique Features	No features
	Get Quote	Get Quote

Pricing

Pricing Option
Starting From	Not Available	$15 , Billed Yearly
Pricing Pans	Not Available	Sprout Get Started Buy Local Numbers Buy Toll-free Numbers Inbound Caller ID Show more + Blossom Get Started Includes features of Sprout Plan, plus Number Porting Basic Call Queues Show more + Garden Get Started Includes features of Blossom plan, plus IVR (Phone Trees) Call Monitoring Show more + Browse all pricing plans
Pricing Page	Pricing information not available
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Individuals Large Enterprises Medium Business Small Business Freelancers	Individuals Large Enterprises Medium Business Small Business Freelancers
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Not Available	Available
	Get Quote	Get Quote

User Reviews

User Ratings	4.4 (based on 44 reviews)	4 (based on 13 reviews)
Rating Distribution	Excellent 28 Very Good 6 Good 3 Poor 3 Terible 0	Excellent 88 Very Good 66 Good 12 Poor 4 Terible 0
Expert's Review generated by AI	No Expert ai Review available for the product	Freshworks offers a suite of customer engagement tools that are greatly appreciated by users for their seamless integration and unified platform, which simplifies workflows and enhances ...Read more
Pros and Cons		Unified Platform: Freshworks offers a suite of customer engagement tools, all integrated into a single platform, streamlining workflows. Easy to Use: Users appreciate the simplicity and user-friendliness of Freshworks products, making it accessible for various tasks. Comprehensive Channel Integration: Freshworks solutions facilitate integration across multiple channels like email, telephone, chat, and social media. User-Friendly Interface: Freshworks products have intuitive user interfaces that are easy to navigate and manage. Quick Deployment: Customers find it easy to implement and deploy Freshdesk Contact Center, allowing quick setup and usage. Complexity for Newcomers: The richness of features and customizations may be overwhelming for new users without sufficient support. Limited Marketplace Selection: Users note a limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities. Dialing Issues: Some users experience difficulties with dialing clients in Freshcaller, which needs improvement.
Positive Reviews	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	Vtiger 4.3 (705 reviews)	Freshsales 4.6 (1395 reviews) Freshservice 4.4 (1491 reviews) Freshdesk 4 (5374 reviews)

Customers

Customers	No Customers information available.	Travix Blys Pirate Studios

Media and Screenshots

Screenshots	10 Screenshots	7 Screenshots
Videos	2 Videos	3 Videos

Alternatives

Alternatives	Dialer360 3.8 PrimoDialler Novanet Cloud Contact Center	Nextiva 4.4 Freshsales 4.6 Zendesk Talk 4.3

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Freshdesk Contact Center (Formerly Freshcaller) offers Free Trial, but VICIdial does not.

VICIdial is designed for Large Enterprises, Medium Business and Small Business.

Freshdesk Contact Center (Formerly Freshcaller) is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

The starting price of Freshdesk Contact Center (Formerly Freshcaller) begins at $15/User/Month when Billed Yearly, while pricing details for VICIdial are unavailable.

Some top alternatives to VICIdial includes Dialer360, PrimoDialler, Novanet Cloud Contact Center, HoduCC, ChaseData, Call Center Studio, Dialpad Contact Center, Vonage Contact Center, CallCenterHosting Predictive Dialer and Freshdesk Contact Center (Formerly Freshcaller).

Some top alternatives to Freshdesk Contact Center (Formerly Freshcaller) includes Nextiva, Freshsales, Zendesk Talk, TalkDesk, Call Center Studio, Freshdesk, ClickDesk, Desky, Aircall and LeadDesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare VICIdial vs Freshdesk Contact Center (Formerly Freshcaller) vs Nextiva vs Freshsales

VICIdial

Freshdesk Contact Center (Formerly Freshcaller)

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure