UJET Reviews in January 2025: User Ratings, Pros & Cons

"Ultimate tool for handling customers"

What do you like best about UJET? What i like most in using Ujet is easy to use and user friendly.The interface is very lite which means for is very easy to navigate.It helps me provide best customer service even in under pressure. What do you dislike about UJET? I dont find any difficulty in using the ujet because its easy to used.The label of each information of the custumer is also easy to read that is why its help me to find the proper information easily. What problems is UJET solving ...

"I absolutely love Ujet."

What do you like best about UJET? Its very convenient and detailed. I am able to assist and not really have that much difficulties. What do you dislike about UJET? I would say deleting notifications that keeps popping up on the side of the screen. What problems is UJET solving and how is that benefiting you? I dont know what is being resolved so could not answer.

"I like Ujet. The system is easy to use."

What do you like best about UJET? Ujet is very simple and easy to use. I like how evrything is so easy to click and able to locate. What do you dislike about UJET? I don't like how we have to use / for shortcuts to pop up. What problems is UJET solving and how is that benefiting you? I like how I'm able to call a customer back with the number hidden or changed. It keeps my number safe from customers.

"Ujet as a Business Soft Phone"

What do you like best about UJET? That I can easily assign and remove people from the queue For the agent's side, UJET's interface and user friendliness became more seamless after the update. What do you dislike about UJET? Though they were already able to fix it, previously, when the keypad was launched, even when not dialing, calls will not be coming in. Recommendations to others considering UJET: Please use Ujet as your next soft phone since it is one of the more efficient soft phones ...

"The best option to bring solutions to the basics problems that we face in the BPO industry"

What do you like best about UJET? It is a platform focused in bringing solutions to the BPO industry. It is pretty easy to use. The main use of this asset is the customer support, it helps us to put together all the channels that the customer can use to get assistance. Our agents use UJET everyday, because it helps them to work smarter no harder. It also have many uses, bacuse we also can download the report of the agents' interactions, and we can actually make sure that we are providing ...

"Great experience on each use!"

What do you like best about UJET? Increased productivity: Automation, agent assist, and performance management tools boost agent productivity and efficiency. What do you dislike about UJET? Limited availability in some regions: UJET is not yet available in all regions. This could be a concern for businesses with global operations. What problems is UJET solving and how is that benefiting you? Streamline the application process: UJET's chat capabilities can be used to pre-screen candidates ...

"More reliable and consistent performance of the new update of UJET!"

What do you like best about UJET? With the newest update of the UJET it help us to explore and use the other functions to interact with our customer, organizing the navigation tool bar is the best thing that a software has wherein UJET was able to do so. Also, with the new update you can see the new update that has the available time that you can see on how many minutes or hours you are avail, with this function you can know that you have to multi-task when it is not queueing. Over all the ...

"My experience using Ujet."

What do you like best about UJET? I love that Ujet is really amazing at the moment of contacting people around the world, is easy to use and is perfect for the company where I work, I can contact my customers at any time and there is always an excellent quality in every interaction. I recommend Ujet. What do you dislike about UJET? I don't have any negative to say about it. What problems is UJET solving and how is that benefiting you? With Ujet we contact our customers and we are able to ...

"The easiest software to learn"

What do you like best about UJET? UJET is a customer experience platform that I like for its omnichannel approach, which allows integrating different communication channels in one place. Its advantages include an easy-to-use interface, ability to personalize the customer experience and analytics tools to improve service. In addition, its flexibility and scalability are strengths that stand out in the customer service arena. What do you dislike about UJET? Some users may find that UJET's ...

"U JET"

What do you like best about UJET? It is very easy to navigate. The layout of the app is very easy even for those who are not savy with opening up apps. What do you dislike about UJET? It would ne nice if instead of having the app for you to X ito to get the chat screen out of view. ..I could be able to minimize the screen (shrink it) and still have it visible. What problems is UJET solving and how is that benefiting you? Easy way to commnuicate.