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UJET - Contact Center Operations Software

UJET

Revolutionizing contact centers for ultimate efficiency.

4.7

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UJET offers custom pricing plan

UJET Reviews & Ratings

4.7

Excellent

Based on 639 ratings & 269 reviews

Rating Distribution

Excellent

(242)

Very Good

(27)

Good

(0)

Poor

(0)

Terible

(0)

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Showing 1-10 out of 269

L

Luisa A

11/13/20

5 out of 5

Very good, useful tool for my job, pretty easy tooo use

What do you like best? I like that it is easy to use and dial the numbers by copy paste when I need to do a call back, its nice that i change the color your status so that way you know what are you logged in, my favorite feature is that I can see how many call I had and my team range also, how long I take during a phone call, the quantities of my good reviews that way I know I providing a good service another good feature is the option to hang up and callback it is very helpful when I ...

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GL

Gerardo L

11/12/20

5 out of 5

It is very usefull

What do you like best? Nice and good teps to get to a chat or email What do you dislike? When i sign out i have to put myself as unavailable, why I can not just sign out What problems are you solving with the product? What benefits have you realized? Allow customer to ask questions or share issues so we can go and solve them

NG

Nathan G

11/12/20

5 out of 5

Great means of communication - Power tool

What do you like best? UJET was newly introduced by our company and this is a tool we used to get our work done, its awesome. switching between chats or calls. Very useful. I highly recommend esp remote work, online businesses etc. It allows you to add your personal shortcuts and navigate quickly to find the answers to end users request. It helps to show you your performance/stats, it has the option to request screen shots or photo from the end users end. It behaves like a mobile ...

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JH

julie h

11/10/20

5 out of 5

It has been an amazing tool that makes the process a lot easier and enjoyable.

What do you like best? I like the features that U-jet offers. It is a fast and updated system that makes the process much more efficient. What do you dislike? There are not any dislikes for me while using U-jet. Recommendations to others considering the product: I would recommend using U-jet. It is an amazing product and very beneficial. What problems are you solving with the product? What benefits have you realized? I am seeing a faster and more efficient way of ...

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NL

Nicole L

11/07/20

5 out of 5

UJET review

What do you like best? UJET has easily accessible chat selections that are a nice addition to keep things in order. UJET makes it easily accessible to transfer a call, connect two parties to a call, and easily accessible usage functionality of chat shortcuts. What do you dislike? There is nothing much that could be added to make it easier to use and function, at the moment. Recommendations to others considering the product: N/A What problems are you solving with the ...

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NR

Natii R

11/02/20

5 out of 5

Very Intuitive

What do you like best? Ujet has a very Easy User Interface..... What do you dislike? The Auto-changing Aux codes or statuses.. Recommendations to others considering the product: It's easily one of the best in the market. simple and intuitive. What problems are you solving with the product? What benefits have you realized? There a few latency issues from time to time but that also might be a network issue.

PV

Pamela V

11/02/20

5 out of 5

Great experience so far!

What do you like best? I like the fact that is really stable, we use it for chats, emails and calls and the iterface is very user friendly, easy to remember . What do you dislike? So far, I've been happy, I`ve had a couple of issues regarding conection, but nothing really important. Recommendations to others considering the product: Great platform overall. Very user friendly What problems are you solving with the product? What benefits have you realized? I like the ...

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RB

Renardo B

10/30/20

5 out of 5

Ujet Key Features.

What do you like best? Ujet has a communication platform which allows users to verify customer information along with viewing the information within a friendly user environment. The information is categorized in recognizable headings at specific parts of the platform which makes it more fun and worthy of an adventure. What do you dislike? Currently there are dislikes in regards to Ujet, as its structured in a way that leads customer service representatives within the right path. ...

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CC

Ciro C

09/03/20

5 out of 5

UJET the best solution for calling.

What do you like best? The most helpful thing about UJET is that is really flexible and helps you configure all the aux you will need. What do you dislike? One of the issue I dislike is that you only have access with google account you cant create a account with another email. Recommendations to others considering the product: I would suggest you to update the log in credential providing the possibility to access with another account outside than google. What problems are you ...

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AI

Administrator in Information Technology and Services

08/25/20

5 out of 5

Amazing product easy to use.Practical

What do you like best? The Graphic user interface is really friendly. Not complicated at all. No upsides so far except that it gets stuck, and we can't refresh. Low consumption of internet means we do not have to have a heavy internet access. What do you dislike? UJET gets stuck, and we can’t receive the call or see who is calling, there is no way to refresh just the pop up without refreshing the whole page. Pulling out reports are a hassle it would be best if we could also just ...

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