NICE inContact CXone Reviews in March 2025: User Ratings, Pros & Cons

"Ease of use"

What do you like best about NICE CXone? Easy to use/navigate. A lot of funtionality to help solve day to day needs What do you dislike about NICE CXone? present moment only dislike is budgetary What problems is NICE CXone solving and how is that benefiting you? use platform to conduct QA ro monitor perfromance, ability to have mulit options in phone tree set up

"Analytics and Technology Coordinator"

What do you like best about NICE CXone? NICE CXone is extremely scaleable and customizable. This allows to scale up and new features as our operations needs change. What do you dislike about NICE CXone? The downside of CXone is ensuring that our remote workers have the proper network connectivity to decrease performance issues. What problems is NICE CXone solving and how is that benefiting you? NICE CXOne has allowed use move our counselors to a remote environment. This immediately solved ...

"Move fast and with endless features!"

What do you like best about NICE CXone? InContact Cxone is great at managing an Omni Channel center. It's studio product is much more seasoned than competitors allowing you to do much more complex integrations with partners in easy-to-use UI. What do you dislike about NICE CXone? Just like most Telco providers, haveing a staging or UAT environment is difficult without isolating certain test agents, skills, and scripts to mimic a staging experience. What problems is NICE CXone solving and ...

"Great Call Center Tools"

What do you like best about NICE CXone? The tools in CXOne are very easy to use. If i don't understand something, I can access DOJO or NICE Support. What do you dislike about NICE CXone? At times, the system may be difficult to access but clearing cookies usually resolves these issues. On some tools, there is limited flexibility. For example, we cannot add unexcused absences as sometime different from any other time off in WFM. What problems is NICE CXone solving and how is that benefiting ...

"Very solid, concrete data and easy user-friendly"

What do you like best about NICE CXone? I used to enjoy the supervisor mode in inContact - however, there was supposed to be a fix from last June. It would be super helpful to get that fixed so supervisors can live listen while an agent is taking a call without having to reset it after each call. I like best the ability to easily track reports. What do you dislike about NICE CXone? I dislike not having the supervisor mode fixed yet. We rely on that alot when training new hires. It works but ...

"Good experience"

What do you like best about NICE CXone? ease of use it is easy and to hear the customer What do you dislike about NICE CXone? nothing so far I am still training with it What problems is NICE CXone solving and how is that benefiting you? helping connect to customers

"Streets Ahead"

What do you like best about NICE CXone? a wealth of features and functionality, new supporting products launched often to enhance to the base system What do you dislike about NICE CXone? Nothing so far, the product is very competative What problems is NICE CXone solving and how is that benefiting you? Solving customer pinch points

"Interesting"

What do you like best about NICE CXone? I found NICE CXone helpful in a way that Iam no longer going to think or to ask someone on what is my schedule. What do you dislike about NICE CXone? in regards of that non, as i can see that this app is helful everytime, What problems is NICE CXone solving and how is that benefiting you? It benefits me on saving time

"Wowsome!!"

What do you like best about NICE CXone? It is multitasking tool which help me fetch details in one website What do you dislike about NICE CXone? There is none for this tool to be dislikes What problems is NICE CXone solving and how is that benefiting you? It is helping me to get h my logs in easy way

"Call Center Manager"

What do you like best about NICE CXone? This cloud based platform has a very user friendly interface, a lot of bells and whistles and love the prebuilt reports. It's nice to have the supervisor tools to listen in to calls and very easy to search and find recorded calls. Love the coaching and interaction options and schedule management tools built into the system. What do you dislike about NICE CXone? I like they have WFM features built into the system but would like the WFM process with ...