NICE inContact CXone

Easy to use, Great Support!

PROS & CONS What are the best aspects of this product? CXOne is easy to deploy and maintain. The MAX Softphone agent is perfect and allowed our call center to move to an all remote situation quickly when we were forced to close parts of our office due to COVID-19. What aspects are problematic or could work better? The IEX WFM tool is hands down a winner when it comes to forecasting and scheduling, however the UI is dated and the reporting has a lot to be desired. What features/services ...

This product is very good.This product…

This product is very good.This product is very good.This product is very good.This product is very good

Best CX Platform on the Market

We recently signed our 2nd 3-year contract with Nice-InContact. The 2nd implementation was just as smooth as the 1st (migrated to Userhub vs. Central). After vetting other ACD technologies on the market, we decided to stay with InContact for a number of reasons, including:- Agent Experience: The MAX softphone is intuitive... really easy to use.- Data Security/Locks: I can lock down data views within the system to specific team or campaigns. This is a tremendous advantage for a BPO.- Custom ...

Highly Customizable Solution

PROS & CONS What are the best aspects of this product? A great variety of customization - reports, studio to name a few. Able to tie in with just about any application that has API. Reliable up time. What aspects are problematic or could work better? Tier 1 customer support is hit or miss. Account TAM may not be anywhere near your timezone which makes scheduling meetings difficult. Studio can be overwhelming if you're not familiar with programming and orchestration. What ...

This product is very good

This product is very good

Great platform for managing clients data.

This is great product that helps businesses in making the right decision. It organizes client data that we use to conduct our potential customers during marketing campaigns. It also give our clients proper insights on our products and services.

Great company with a better mindset…

Great company with a better mindset people

Great and amazing software to use.

Great and amazing software to use.. I love it.

NICE In-Contact User

PROS & CONS What are the best aspects of this product? This product was choosen due to it's scalbility. Once purchased we found a stable platform, our service deliver SLAs were restored, real-time visability (which we did not have prior), and an excellent call back feature. The WFM tool is simple yet the results are spot on. What aspects are problematic or could work better? We sometimes struggle on troubleshooting any problems that we come across. It can be frustrating to open up a ...

Customer Experience with Lasting Relationship

NICE - inContact takes your CXone platform to the next desired revenue level with the right applications and partners. It is the world's largest community of companies, collectively dedicated to improving customer and employee experiences, while exploring integrating systems, AI, and Analytics to increase Returns on Investments and Retention.