Avaya Aura Reviews in April 2025: User Ratings, Pros & Cons

It allows me to carry several lines and phone calls simultaneously

What do you like best? It has allowed me to administer in a much faster and more efficient way the attention to my clients, more than anything it has allowed me to monitor the calls that I receive in a much more practical and immediate way, since it allows me to carry several lines simultaneously and phone calls, so that I can improve the efficiency of all my sales and customer service processes, its interface has a fairly simple design that allows me to easily navigate throughout the ...

Esta plataforma te permite tener una interaccion mas efectiva  con los usuarios

What do you like best? Esta plataforma te permite tener una interaccion mas efectiva  con los usuarios, proporciona una diversidad de funciones muy completas. Es una muy buena opcion para empresas de todo tipo, excelente metodo de rastreo para visualizar el tiempo de tus empleados, en tal caso que una llamda se desconecte esta plataforma contiene un historial de llamdas, en general tendras una herramienta muy solida para mejorar la comunicación con tus clientes. What do you ...

Avaya Aura is so far the most widely use tools for contact center based on my experience.

What do you like best? I like the way it manage and routes call it is very efficient. What do you dislike? So far, my dislike would be difficulty of integrating other sofware. What problems are you solving with the product? What benefits have you realized? Genration of report and managing of calls.

Software of easy access and understanding.

What do you like best? Avaya is a service that provides its users with an incredible agility to interact with customers in an effective and completely personalized way. The service has a wide capacity to allow its users to manage their calls, internet, emails, faxes among many other channels. A clear advantage of this service is that it is available in the cloud which allows people to have easy access to the software. Avaya has multiple functions and tools that are very indispensable, ...

Very good ACD-capable switch

What do you like best? Avaya Communication Manager suits the needs of most contact centers. Support provided by Avaya is very good What do you dislike? - CM lacks UDP support in SIP trunks, so you need an SBC; - in NAT environments CM can't work with static NAT, because it's not aware of things such as "external signaling address", "external media address", so you will either need SIP ALG which is not reliable or an SBC which works well with static NAT; - CM can't send Diversion ...

Avaya is the one the finest OEM and product for contact centers

What do you like best? I like the most the avaya has different products for different works like it has CM and it has CMS for the reporting purpose and contact analyser for the cdr and many other products like AES SM AND SMGR and I like the most thing is that cm features like service hour table and policies routing table and it has the feature of meet me conferance for the conference call and it has the ARS and aar route pattern for the out bound calling in the call routing tha thing I ...

Good contact center product for business

What do you like best? Scalability, stability, cross platform compatibility. The ease of installation, quality of the features provided with the suite What do you dislike? Nothing much really, the EPMS portal can be tricky with report generation What problems are you solving with the product? What benefits have you realized? Helping business with state of the art technology for contact center needs.

Stable, Robuts and unified experience

What do you like best? Unified experience over the different End points, gives you ease The phones gives you best experience, where with their K175 IP Phone, you have have applications from Google Play store to download, also you can have your own applications to develop and install on the phone as application. This phone is very good for the hospitality and healthcare customers, where for the hotel they can have the guest application install and guest can have mini-bar, and others on ...

Network Engineer

What do you like best? I dealt with many products in the field of PBX , but I did not find a system with sufficient and strength like AVAYA for large scale companies. What do you dislike? I do not like disabling the root user in CM . What problems are you solving with the product? What benefits have you realized? personally work on avaya products made me a good problem solver .

No 1 solution for the all type of contact center

What do you like best? i am using this product since 5 Years it is really very good solution for contact center it has many components are all they have there different works like SM SMGR CM AES CMS and many more, when i i am taking about its reporting part it is very good it has three types of report Real time Historical and integrated we can also design reports as per our need, now the best part which i like the most is call routing part its many types of routing like quae base routing ...