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Channels - Contact Center Operations Software

Channels Reviews in January 2025: User Ratings, Pros & Cons

Transforming contact centers with expert service and innovation.

4.5

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Starts from $15/User/Month when Billed Yearly

Channels Reviews & Ratings

4.5

Very Good

Based on 14 ratings & 14 reviews

Rating Distribution

Excellent

(10)

Very Good

(4)

Good

(0)

Poor

(0)

Terible

(0)

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Showing 1-10 out of 14

LE

Luz E

10/31/20

4.5 out of 5

Channel provides the best and practical CRM solutions.

What do you like best? Channels is a software that has really made it applicable for us to get the best CRM (Customer Relationship Management )solution. We have used bundles of software so far but were never as satisfied as we are by using channels. It has enabled us in doing our business with more professionalism with its variety of features which basically includes data security, schedule making, and organization of various appointments, and also aided us in managing the automated ...

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AE

Alfered E

10/17/20

5 out of 5

The application is cloud-based to casting the live transmission.

What do you like best? Channels is a communication software responsible to comprehend live streaming and transmission across networking. The whole system is channelized with high-quality detail to get a comprehensive idea for business development. The business detail becomes the actual part of the live streaming with its strong strategies. Everything is smooth and clear while initializing this application. The featured conversation is also the part of this application and we can ...

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JT

Joshua T

08/13/19

4.5 out of 5

The process of our call documentation changed after discovering CrazyCall.

What do you like best? The platform is easy to manage, the sound quality is very good and the features and functionalities, although they are a work in progress, are enriched every month. In addition to that the support team has shown that it is striving to meet requests related to standard functions. If you are focused on the output and are looking for a cloud-based sound solution you would definitely consider CrazyCal the experience was very positive from the presale part and improved ...

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KH

Kevin H

06/06/19

4 out of 5

An extremely easy to use program that can be accessed from any browser.

What do you like best? Easy to manage at all levels, general configuration, users and campaigns flexible scripting tool very good sound quality exceptional customer service team very attentive to customer requests built-in email functionality, this was what we liked the most CrazyCall. Furthermore, we can assure you that we have raised our level of organization and management more than any other addition to our current workflow. It has helped to cheapen our operation, increase the quality ...

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JV

juan v

10/05/18

3.5 out of 5

Crazy Call Sales enablement software

What do you like best? It is very easy to use and administer with this tool makes managing agents and campaigns really simple the application has managed to improve our performance. and increase our quality of service. What do you dislike? Sometimes the download of information from the cloud is usually slow, but it does not take away the magnificent tool that is Recommendations to others considering the product: very good I recommend it What problems are you solving ...

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CF

Cilia F

10/03/18

5 out of 5

Great tool for sales teams, moderate sports sales teams and much more

What do you like best? CrazyCall has offered us nice solutions for those teams that were looking for advanced marker software and that we had obsolete archives in our warehouses, thanks to this great update we obtained an advanced marker to generate potential customers, we used a theft marker and our sales teams have Generated countless quotes for sales. What do you dislike? When we bought it we had to be in the whole launching phase and that took us a lot of time but they improved to ...

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BC

Brenda C

10/02/18

5 out of 5

Exceptional customer service, very efficient tool for outgoing projects.

What do you like best? Its general configuration is amazing, we have all the tools to manage all levels in terms of our campaigns with users. An exceptional service with the latest integrated email functionality. What do you dislike? The only thing I still do not like is the entry of functionality that is not 100% developed, neither are social networks integrated and it is a huge flaw. What problems are you solving with the product? What benefits have you realized? In general, ...

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VP

Victoria P

08/19/18

5 out of 5

Great

What do you like best? It is truly extremely simple to utilize, and it has a great deal of functions too. CrazyCall will keep you from missing out on any chance to enhance your efficiency. I can inspect who is working and the number of success we have in any minute! What do you dislike? It has some problems with the platform stability and some mistakes when developing a script. What problems are you solving with the product? What benefits have you realized? I conserve time.

AI

Administrator in Information Technology and Services

04/19/17

3.5 out of 5

Excellent support team

What do you like best? quick response for any escalated issue - helpful - outstanding . App interface is nice and easy to use - efficient reports What do you dislike? may be of our poor internet connection we have issues with call quality What problems are you solving with the product? What benefits have you realized? in one app i can deal with all i need about calls - agents follow up - prospects details - analysis - pricing

UI

User in Outsourcing/Offshoring

04/13/17

4.5 out of 5

cooperation with CC

What do you like best? readable dashboard, call panel, dialer efficiency, creating a campaign / team What do you dislike? platform stability, reporting, errors when creating a script What problems are you solving with the product? What benefits have you realized? improved team productivity, time to prepare the campaign