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3CX - Contact Center Operations Software

3CX Reviews in February 2025: User Ratings, Pros & Cons

Revolutionizing communication with advanced contact center technology.

4.5

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Starts from $175/Year, also offers free forever plan

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3CX Reviews & Ratings

4.5

Very Good

Based on 626 ratings & 350 reviews

Rating Distribution

Excellent

(277)

Very Good

(59)

Good

(10)

Poor

(2)

Terible

(2)

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Showing 1-10 out of 350

WT

Winston T

12/19/23

5 out of 5

"3CX, simply for communications at its best."

What do you like best about 3CX? 3CX is pretty much easy to use, both in the front end and in the admin end. Before, we tend to setup like for hours but now, we can get runing in just a few minutes. Not to mention their features... all of the are premium based and the cost? Very very minimal. What do you dislike about 3CX? 3Cx pretty much have everything however, would be better if they develop more on their SMS capabilites. I mean they send and recieve SMS but the guide on how to make it ...

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JV

Juan V

11/01/23

5 out of 5

"Most optimized VOIP on the market"

What do you like best about 3CX? What I like the best about 3CX is how simple to set up and use across multiple devices seamlessly allows you to take a call in your office or on the go without inconveniences or sacrificing audio quality. What do you dislike about 3CX? Will improve how other contacts of your organization are displayed on the web app to simplify the process of searching for a coworker. What problems is 3CX solving and how is that benefiting you? It solves the problem of ...

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SS

Shweta S

10/23/23

5 out of 5

"A multiplatform softphone application"

What do you like best about 3CX? Easy to install and you can connect with foreigners doest matter where are you, it also installable on windows and phone. What do you dislike about 3CX? with 3cx only you can call, but can not text they should add features to text What problems is 3CX solving and how is that benefiting you? connecting to people based in us

TD

Tapas D

09/08/23

5 out of 5

"3cx calling software is great for consultant and customer support"

What do you like best about 3CX? The call quality and record of previous calls and timings is great. Also Manager can listen recording dusring or after calls also and easy to transfer a call to colleagues is easy. What do you dislike about 3CX? Sometime 3cx network is down like it shows destination busy or not connected. But it fixes very fast also What problems is 3CX solving and how is that benefiting you? 3cx provides another number to call customers so we don't have to ise our personal ...

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JV

Jason V

09/06/23

5 out of 5

"Amazing collaborative Tool"

What do you like best about 3CX? It's very good as a solution to collaborate with colleagues and easy to use. It acts as a replacement for a physical phone on a mobile or PC. What do you dislike about 3CX? I have no complaints about the software. What problems is 3CX solving and how is that benefiting you? Having a physical phone cuttings costs on purchasing physical devices.

SB

Shadi B

08/24/23

5 out of 5

"A Transformative Solution in Business Telephony"

What do you like best about 3CX? Flexibility: 3CX can be hosted on-premises, in a private cloud, or directly by 3CX, providing options to suit various business needs. Cost-Effective: It often offers a more affordable solution compared to traditional phone systems, with scalable pricing to fit different organizational sizes. Ease of Integration: 3CX seamlessly integrates with existing networks and various devices, including Windows, Linux, Android, or iOS. User-Friendly Interface: The ...

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AU

Anonymous User

08/11/23

5 out of 5

"Ease with 3CX"

What do you like best about 3CX? I can listen to call recordings accurately and with ease What do you dislike about 3CX? Sometimes numbers take a bit of time to show on the desktop extension if I have used the app to make a call. Recommendations to others considering 3CX: It would be nice if the calls done via the app would reflect on the web extension a bit faster than usual and vice versa What problems is 3CX solving and how is that benefiting you? I am using 3CX to improve the quality of ...

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RB

Rodrigo B

07/06/23

5 out of 5

"easy to use"

What do you like best about 3CX? Good call quality, features easy to use and manage. Possibility of use by browser. Lightweight and doesn't weigh down your computer's performance. What do you dislike about 3CX? Sometimes it conflicts with microsoft teams, commands like pull link sometimes don't work, I don't know if it could be something in the configuration, material on the site is a little confusing, could be better to facilitate the experience. What problems is 3CX solving and how is ...

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S(

Susan (Sam) R

06/12/23

5 out of 5

"Communication efficiency"

What do you like best about 3CX? What I like about 3cx was it is pretty simple straight forward tool to connet with my client and customers. I can gave it an 8 points. Outbound and inbound call are pretty much easy to deal with using 3CX, it has easy option put the call on a brief hold. Also, it has a user friendly troubleshooting steps when it has an issue and most of all 3cx has good quality during conversation. What do you dislike about 3CX? 3cx has it downside only for tagging of each ...

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RE

Roberto E

06/10/23

5 out of 5

"3cx review"

What do you like best about 3CX? The 3cx is very helpful for my agent and the company that needs it. This is a beneficial and friendly tool. One-click always to reach our agents. This is a management tool. What do you dislike about 3CX? Actually none. If there's a problem or dislike, it's minimal. Nothing serious about this. This is a good and friendly tools. Nothing to say because it's almost perfect. What problems is 3CX solving and how is that benefiting you? For my agents. We solved the ...

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