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DCDial - Contact Center Operations Software

DCDial

Efficiently manage customer interactions with DCDial.

4.8

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Starts from $79/Month when Billed Yearly

DCDial Reviews & Ratings

4.8

Excellent

Based on 11 ratings & 12 reviews

Rating Distribution

Excellent

(12)

Very Good

(0)

Good

(0)

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Showing 1-10 out of 12

S

Sam

08/19/21

5 out of 5

Happy with dialer and sms services

Happy with dialer and sms services. Getting better results than previous providers and customer service is excellent.

KV

Kara Vining

09/02/20

5 out of 5

Great service and easy to use

I've never had any problems with DCDial. I am not the most tech savvy person, but the system is really easy to use and their customer support people are always ready to assist you.

RA

Riaz Ahmed

09/02/20

5 out of 5

Excellent customer service

Excellent customer service! People, there are super nice and knowledgeable about what they do. Their Click campaigns are my go-to when it comes to compliance issues.

AI

Administrator in Financial Services

08/30/20

5 out of 5

Best customer service

What do you like best? The platform is very advanced, but my favorite aspect of DCDial is by far their customer service! The DCDial team has built custom features at our request. Special thanks to Haze and the rest of the customer support team! What do you dislike? The system is very customizable, so there are a lot of settings to learn. But they do provide YouTube videos, help files, and the customer service team is very responsive. What problems are you solving with the ...

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ML

Mary Lillian Ambler

08/28/20

5 out of 5

Just started today

Ran my first campaign using DCDial and honestly the results were incredible. My company has been struggling during covid, and so we are really pleased by the payment IVR feature.

AS

Aamir Shahzad

08/28/20

5 out of 5

DCDial is just awesome

We work as a payment collection company which offer different businesses to collect money from their debtors.We were seeking for a solution which could help to reach the people to collect money using a hassle free way, where debtor could pay easily online either via Payment IVR or web and obviously secure, So DCDial works well for all these requirements, no physical interaction nor debtors need to visit banks.DCDial proved a great for both calling services and payment services, so it's a ...

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HR

HAZE REQUIERO

08/28/20

5 out of 5

Best Dialer Service

I've never heard of DCDial before actually trying it and, honestly, in the beginning, I was a bit skeptical about them. However, I am glad I gave them a chance because their app is AMAZING. Extremely user-friendly and easy to set up, has a lot of features that other big companies don't even offer + their team is ready to customize an app for you if you have any special requests

S

Sam

08/18/20

5 out of 5

When I started using DCDial

When I started using DCDial, I was interested specifically in the SMS campaigns because we send appointment reminders to our clients daily. I was super excited when I learned about the additional functionality of their SMS campaigns, particularly including a payment link in the SMS. Our clients are extremely happy now because there is no need to call us every time they want to make a payment: now they can do that on their own whenever.

MM

Meddi Meghetti

08/17/20

5 out of 5

Great customer service and amazing…

Great customer service and amazing features. I have been looking for a solution that addresses my voice and text message but needs without being cost prohibitive and I’m glad I finally found this company.

VP

Valeriia Petrechkiv

08/13/20

5 out of 5

Great Customization

One of the things that sold me on DCDial was the ability to customize the system based on my business needs. I had spoken to some other VoIP service providers before and they don't provide the same level of customizatoin as DCDial.