Aircall

Excellent phone tool with reliable customer support

PROS & CONS What are the best aspects of this product? We are able to provide a lot of international numbers that our customers can use to contact us and not spend so much time manning the service. We also love how responsive and impressive Aircall's customer support is. What aspects are problematic or could work better? We hope they roll out a native mobile app for Android. The Android has the biggest share of the smartphone market and it will definintely be a hit. What specific ...

Smooth UI with fun tones

PROS & CONS What are the best aspects of this product? It is easier for me to do various tasks at once when I’m using Aircall. The convenient copy-paste feature is a big help. What aspects are problematic or could work better? This platform is prone to hiccups oftentimes. It suddenly fails while I’m working, which pushes me to use my number for calling. What specific problems in your company were solved by this product? This is a reliable way for me to efficiently get in touch with ...

Great Software

i've been working in call centres for quite a long time, and i can assure you that Aircall is the easiest and the most intuitive Software i've came across when it comes to making calls or receiving them ... thanks for existing

All about the Aircall platform

PROS & CONS What are the best aspects of this product? It has a simple and convenient function. You only need to open the app, paste the number in an edit box, then make a call. It even handles international numbers and dial codes by simply selecting the right country. In addition, it automatically removes extra spaces and symbols from a set of numbers, so I do not need to manually delete them for a call to succeed. What aspects are problematic or could work better? I encounter some ...

Terrific calling platform that is suitable across industries

PROS & CONS What are the best aspects of this product? This platform is extremely convenient to use for administrators and front-end users. It automatically reflects any changes we made in our company. Plus, it has stable communication lines with minimum to no interruptions too. What aspects are problematic or could work better? We started having problems when changing to a new customer support system. We still use phone calls, but the price rates of this platform aren’t suitable ...

So easy to use!

Overall Aircall is a very easy to use and efficient software. It is one of thé Key of my daily work.Its very simple design make it very powerful!

Dependable, Versatile Service for VOiP

PROS & CONS What are the best aspects of this product? The customization options are just great. We are in absolute control to what the customers hear as well as the on hold messages and more. The ability to also have ext projects our company as a bigger than what we are and that helps in cultivating trust among our clients. The software is regularly updated and we are always informed of these changes. What aspects are problematic or could work better? We can't think of anything that we ...

Experience with aircall

Helps to know when connection is bad and when it has been fixed to be able to talk to customer and to hear them and I hear them when help is needed

Good quality and price

Good quality. It gives you the opportunity to automatically record calls and save the contacts of all your customers. The app is working perfectly using mobile net.

Very satisfactory product

PROS & CONS What are the best aspects of this product? Since working with Aircall last year, we never encountered anything that really constitutes as a problem. It totally changes the way we handle incoming calls and we are consistent with our service as evidenced by satisfied costumers at the other end. We have become reactive and able to answer questions within the same day. What aspects are problematic or could work better? There is nothing we really dislike about Aircall. That said, ...