Aircall Reviews in January 2025: User Ratings, Pros & Cons

Great customer service

Great customer service, Vera was very friendly and helpful

I have used Aircall in my previous…

I have used Aircall in my previous company and brought it to my new company. I love how easy it is to use and how it integrated with both Salesforce and Hubspot. Recommended for anyone that needs an embedded solution in their CRM!

A phone system that works and a great team behind it

We've been using Aircall for a second year now and this has certainly been the best telephony system that we've had (I've lived through 2 migrations in 3-4 years!). However, the thing that impressed me the most has been working with our account manager Xavier Nicholls to get things done. Xavier has been super responsive, understanding and going the extra mile when needed to make things work for us. A 10/10 customer experience!

It's fast

It's fast, easy, great customer service, Integration. totally recommended.

Efficient Transition and Great Support

Due to an unexpected issue with our previous provider’s renewal process, we found ourselves in the position of needing to switch to a new phone system with very little time to spare. The challenge was considerable: we had to migrate over 40 users, set up new phone numbers, and implement the system in a fraction of the time we would have ideally had. Fortunately, Aircall stepped in and made the entire transition process as smooth as possible. From the very beginning, the Aircall team ...

I'm using in a daily manner and it's…

I'm using in a daily manner and it's perfect as a tool. No noise, always we have a clear sound.

Amazing quality and features involving…

Amazing quality and features involving AI. Account Executive David was very helpful all throughout

Outstanding product & stellar support from Rosie!

Using AirCall daily alongside other software has been a game-changer for me. This product excels in ease of navigation, efficiency, and data reliability, continuously evolving with new features. The customer service, particularly from Rosie, is exemplary; she’s like an AirCall encyclopedia. Conversations with her offer deep insights into the platform's capabilities and new implementation possibilities. Rosie’s vast knowledge, responsiveness, and friendly enthusiasm inspire me to explore the ...

Modern & reliable cloud-based phone system with exceptional support

We've been using Aircall here at Wemolo for almost 3 years now, and it has become an essential part of our customer care department. When we first started, we needed a solution that could help us manage our increasing call volume and integrate smoothly with our other tools. Aircall has done that and more. The simplicity of the interface makes it easy for our team to navigate, and the call quality is consistently reliable, even during our busiest times. What stands out the most for us, ...

Good product

Date of experience: August 13, 2024