Customer satisfaction is a highly important aspect for today's businesses. Because of this, it is essential that every new query is attended to and every issue is resolved with as much efficiency as possible. The best way to achieve this is through the use of awesome service desk software.... Read more
Researched and Edited by Rajat Gupta
Last updated: April 2025
Researched and Edited by Rajat Gupta
Last updated: April 2025
Unique Features
Self Service Portal
Live Chat
Contract (SLA Management)
Knowledge Base
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57% Software offers Free Trial
12% Software offers Freemium
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Product Description
Motadata ServiceOps is an ITIL-compliant IT Service Management (ITSM) platform built on the Deep Learning Framework for IT Operations (DFIT). This AI-enabled solution empowers IT organizations to accelerate changes across people, processes, and technology, driving significant improvements in ...
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Free Trial available, Try Now
Motadata ServiceOp offers custom pricing plan
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Product Description
Introducing HEINZELMANN Service.Desk, a robust full-service management software solution that redefines inquiry and problem handling in any organization. Say goodbye to chaotic email threads and missed deadlines with our revolutionary platform tailored to boost efficiency and effectiveness ...
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HEINZELMANN Service.Desk offers custom pricing plan
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Product Description
Alemba Service Manager is designed to help departments, such as HR and Facilities, provide users with better services and a seamless experience. Trusted by countless enterprise-level organizations all over the world, this IT Service Management tool boasts a powerful integration platform, ...
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Alemba Service Manager offers custom pricing plan
Pros & Cons
Provides user-friendly dashboard view with customization options.
Integrates well with Active Directory, offering detailed information.
Capable of automating ticket routing and notifications, saving time and reducing manual effort.
Easy reporting on incident management and service requests.
Lack of modern features like AI integration and knowledge base integration in older versions.
Some sluggish performance in the web interface.
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Product Description
Suptask revolutionizes ticketing in teams. Our platform facilitates a seamless transition between conversation on Slack to a comprehensive ticketing system without needing to exit the app. We promote inter-team collaboration, eliminating obstacles between teams, and drastically reducing ...
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Starts from $18/Month when Billed Yearly, also offers free forever plan
Pros & Cons
User-friendly interface that simplifies task management and enhances collaboration among teams.
Seamless integration with Slack for efficient team collaboration and communication.
Provides valuable insights for tracking ongoing cases and prioritizing tasks.
Customizable workflows and forms to suit individual team needs.
Complexity in features and customizations can be overwhelming for new users without adequate support or guidance.
Limited options in the Marketplace for additional apps and connectors might restrict advanced functionalities and integrations.
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Product Description
HaloITSM helps businesses better serve their customers with reliable IT services. Our white label platform offers the ability to enhance your brand visibility. Through this software, teams can track, plan and raise tickets based on the content in our knowledge base. A dashboard helps you keep ...
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Free Trial available
HaloITSM offers custom pricing plan
Pros & Cons
Modern interface that is easy to use and navigate.
Excellent technical support and responsiveness to user feedback.
Customizable features that cater to various business needs.
Quick and seamless migration to cloud-based version.
Some settings can be challenging to find due to high level of customization.
Limited documentation for certain features, requiring frequent engagement with support.
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Product Description
GLPI is an award-winning Service Management platform that allows its users to centrally manage help desk, CMDB, and asset management while also providing access to project management, financial management, configuration, and administrative capabilities. A powerful solution for companies of all ...
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Free Trial available, Try Now
Pros & Cons
Highly customizable open-source IT asset management and support ticket system with a strong supporting community.
Easy to use and customize, offering a complete ITSM solution.
Excellent graphical interface with easy handling and reporting features.
Provides project and contract management, automatic inventory, and deployment in multiple environments.
Newcomers may find the richness of features and customizations overwhelming without proper support.
Limited selection in the Marketplace may restrict access to advanced functionalities and connectors.
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Product Description
Scopedesk is a Help Desk Software as a Service that streamlines ticket management on both sides of the help desk. It offers powerhouse features such as Multiple Ticket Queues, Predefined Ticket Actions, Full Ticket History, and Email Notifications. This service is suitable for businesses of any ...
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Free Trial available
Starts from $79/Month, also offers free forever plan
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Product Description
RichDesk is an innovative helpdesk and asset management software solution designed to optimize customer service and employee support. It contains all the necessary features to do just that – incident and service templates, email and knowledge base templates, resource calendars, CMDB with asset ...
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Free Trial available
Richdesk offers custom pricing plan
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Product Description
Centreon is a comprehensive, proactive monitoring solution with powerful insights into complexities of IT structures, both local and in the cloud. This system helps companies make business decisions with confidence, reducing risk and eliminating blind spots. It also provides seamless ...
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Free Trial available, Try Now
Centreon offers custom pricing plan
Pros & Cons
Accurately monitors devices for up and down statuses, with a remarkable alert system through GUI and email notifications.
Extensive coverage of infrastructure-related issues, including new technologies like AIOps, with excellent support services.
Offers the possibility to monitor network services from different angles, making changes easily on a single dashboard.
Widely used and preferred in IT and network industries for monitoring network devices, providing real-time up and down status.
The tool may have a steep learning curve for beginners due to the complexity of its features and customizations, necessitating proper support.
Limited selection in the Marketplace for additional apps and connectors, restricting the availability of advanced functionalities and integrations.
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Product Description
HR365 Helpdesk is an effective, user-friendly task tracking system designed for SharePoint. Offering a range of features that promote seamless reporting, self service, and full customisation, it's the perfect solution for any company's ticketing needs. Streamline and optimise your help desk ...
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Free Trial available, Try Now
Starts from $49/Month
Pros & Cons
Provides multiple roles such as agent, supervisor, and users, accommodating different levels of employees to request help easily.
Advanced ticketing system that distributes tickets based on teams' expertise, making support across various departments seamless.
Simplifies communication through focused ticketing and email features, enhancing customer support.
User-friendly interface and ease of raising tickets with timely resolutions, leading to widespread adoption by organizations.
Newcomers may find the richness of features and customizations overwhelming without adequate support.
Limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.
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Product Description
ALVAO Service Desk is a powerful tool for internal service teams, designed for ease of use and fostering effective communication. This software solution enables companies to gain an effective look into their workload with clearer priorities, better organization of departments, and improved ...
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Free Trial available, Try Now
Starts from $3/User/Month
Pros & Cons
Easy to use service desk with all necessary features for incident, problem, and service management.
Intuitive interface and user-friendly design that enhances user experience.
Integration capabilities with popular platforms like Teams, Zabbix, and Azure DevOps for time-saving workflows.
Quick overview of workload and streamlined communication with users.
Knowledge base and integration with certain tools like TeamViewer could be improved.
Some users find advanced features underutilized or complex to configure without additional training.
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Product Description
Web+Center provides an open-source, web-based help desk platform specifically designed to run on any device, including laptops, Macs, tablets, and mobile phones. With access to 100% of the source code, organizations can customize their experience to suit their unique business needs, such as IT ...
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Starts from $400License Key
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Product Description
Assist AI is a powerful ticketing software system that uses AI and conversation to help keep your IT and HR Support departments running smoothly. It's designed to reduce ticket volume, improve agent productivity and promote employee engagement, all done through automation with Slack and ...
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HappyFox Assist AI offers custom pricing plan
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Product Description
iSupport Software enables businesses of any size to automate their IT help desk and customer service operations. With its intuitive enough interface and unparalleled feature set, this solution enables users to manage Incidents, Problems, Change Requests, CMDBs, Knowledge Bases, Assets, ...
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iSupport Software offers custom pricing plan
Pros & Cons
Efficient ticket tracking and management system with unique ticket IDs for easy monitoring.
User-friendly interface with efficient filtering features for quick access to tickets.
Fully customizable platform for standardizing processes, controls, and dashboards.
Effective routing logic for tickets between departments.
Newcomers may find the richness of features overwhelming without adequate support.
Limited selection in the Marketplace for advanced apps and connectors, restricting extended functionalities.
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Product Description
Serviceaide ChangeGear is a robust and trusted IT service management (ITSM) platform that has been honored as ‘best in class’ by Gartner, Pink Elephant, and Forrester. The highly innovative ChangeGear software solution covers all the needs of IT operations, from change management to conformity ...
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Serviceaide ChangeGear offers custom pricing plan
Pros & Cons
Excellent workflow/approvals functionality for tracking audits effectively.
Enhances communication and collaboration among various business areas.
Flexibility in designing and deploying requests quickly without coding.
Ability to develop and maintain custom forms and workflows.
Adapting to the richness of features and customizations can be complex for newcomers without adequate support.
Limited third-party apps and connectors in the Marketplace may restrict advanced functionalities.
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Product Description
Tikit is the perfect tool for Teams and employees to enjoy a seamless support experience. Built to reduce ticket capacity, quickly respond to customer enquiries and automate workflows. With Tikit, benefit from the AI-powered ticket deflection, email and Teams chat ticket creation, efficient ...
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Free Trial available
Starts from $90/Month when Billed Yearly
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Product Description
BackHQ is the perfect one-stop-shop for all employees' needs, simplifying and automating their requests. Our intuitive platform helps manage conversations at scale, empowering them with self-service capabilities and tailored employee journeys. Seamless integration with popular tools such as ...
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BackHQ offers custom pricing plan
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Product Description
TechExcel ServiceWise is a robust ticketing system solution designed to meet the needs of enterprises. Through its robust functionality, you can host and execute ITIL and other IT processes. This software package has all the features you need in a ticketing system, like ticketing, workflow, ...
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Free Trial available
TechExcel ServiceWise offers custom pricing plan
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Product Description
Enhance your help desk and IT asset management operations with Track-It - the ultimate solution for small to medium-sized businesses. Trusted by over 50,000 customer sites worldwide, Track-It goes beyond just being a help desk software. It offers a comprehensive suite of integrated IT ...
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Track-It offers custom pricing plan
Pros & Cons
User-friendly interface and intuitive design, making it simple and easy to use without extensive training.
Affordable pricing, making it a cost-effective solution for organizations with multiple users.
Helpful customer service and good response from support team.
Comprehensive solution for IT teams to manage tickets, assets, and endpoints.
Limited customization options, especially for complex configurations and project management integration.
Performance issues, such as slowness when navigating between screens or sections.
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Product Description
Introducing Electric - the perfect solution for powering your hybrid work setup. Our chat-based support service ensures quick responses and resolutions, putting the "help" back in helpdesk. With our expert IT team, you can count on getting answers within 10 minutes, every time. And with our ...
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Electric offers custom pricing plan
Pros & Cons
Provides seamless integration with collaboration platforms like Slack, enhancing communication and accessibility.
Fast response times and efficient assistance in resolving IT issues, leading to high user satisfaction.
Streamlines onboarding and offboarding processes, automating tasks and saving time for IT personnel.
Offers comprehensive IT support, including device management and security solutions, suitable for small startups to larger organizations.
Inconsistent service levels, occasional delays in resolution, and administrative errors that require follow-ups, affecting the overall user experience.
Limitations in application support, leading to challenges for companies with specific software requirements.
