spotsaas-logo
Get Listed

8.1

Spot Score

Snappy - Help Desk Software

Snappy Alternatives with Better Features

Streamlining IT support for greater efficiency.

Request a Quote

Main Features

  • Alerts (Escalation)
  • Knowledge Base
  • Ticket Management
  • Document Storage

Pricing

  • Starts from $15/User/Month

  • Free Trial available

Request a Quote

Alternatives of Snappy with

Filter results

Sort by :

Recommended
Sponsored
Score
Rating
Alphabetical

Features

+ Show 14 more

Share this page

Showing 1-10 out of 10

to-rated

List of the Top Snappy alternatives as of February 2025

Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.

9.7

Spot Score

Zoho Desk - Help Desk Software

Zoho Desk

RECOMMENDED

Efficient support for all your business needs.

Request a Quote

Add to compare

Product Description

Zoho Desk help desk software offers a free help desk with popular features. In addition to free users, individuals can manage unlimited agents, create templates to make it easier for agents to answer tickets, and use the Zoho Desk Help Desk Software for business. With Zoho account user can ...

Read more

Common Features

  • Incident Management

  • Multi-Channel Communication

  • Macros (Templated Responses)

+ 7 more

Unique Features

  • Social Media Integration

  • Surveys & Feedback

  • Contract (SLA Management)

+ 4 more

Pricing

Free Trial available

Starts from $14/User/Month when Billed Yearly, also offers free forever plan

9.2

Spot Score

Zendesk Support - Help Desk Software

Zendesk Support

RECOMMENDED

Effortlessly manage customer requests with Zendesk Support.

Request a Quote

Add to compare

Product Description

Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface uses natural language processing without learning curve or training to make sure everyone in the organization ...

Read more

Common Features

  • Incident Management

  • Multi-Channel Communication

  • Macros (Templated Responses)

+ 7 more

Unique Features

  • Social Media Integration

  • Surveys & Feedback

  • Contract (SLA Management)

+ 5 more

Pricing

Free Trial available, Try Now

Starts from $19/user/month when yearly

9.5

Spot Score

Freshdesk - Help Desk Software

Freshdesk

RECOMMENDED

Empower your support team to excel.

Request a Quote

Add to compare

Product Description

Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for users to communicate with customers directly, via multiple channels like email, Twitter, Facebook and ...

Read more

Common Features

  • Incident Management

  • Multi-Channel Communication

  • Macros (Templated Responses)

+ 6 more

Unique Features

  • Social Media Integration

  • Surveys & Feedback

  • Contract (SLA Management)

+ 4 more

Pricing

Free Trial available, Try Now

Starts from $15/User/Month when Billed Yearly, also offers free forever plan

9.0

Spot Score

Deskero - Help Desk Software

Deskero

Streamlining customer support, one click at a time.

Request a Quote

4.3

(70)

Add to compare

Product Description

Deskero is a powerful help desk software that keeps workflows simple and intuitive thanks to the push of a button. Powerful tools taken from experts at Deskero Technologies will enable to run a team of agents on a simple interface, which is optimized on mobile devices. Each help desk request ...

Read more

Common Features

  • Incident Management

  • Multi-Channel Communication

  • Macros (Templated Responses)

+ 7 more

Unique Features

  • Social Media Integration

  • Surveys & Feedback

  • Contract (SLA Management)

+ 2 more

Pricing

Free Trial available

Starts from $9/User/Month when Billed Yearly

8.9

Spot Score

Teamwork Desk - Help Desk Software

Teamwork Desk

Effortlessly improve customer support with Teamwork Desk.

Request a Quote

4.4

(76)

Add to compare

Product Description

The Teamwork Desk is a host based desktop application that monitors the computers on the network and reports problems to a central location. With Teamwork Desk user can improve their cutomer's experience by identifying the location of the problem and allowing help desk operators to fix it. It’s ...

Read more

Common Features

  • Incident Management

  • Multi-Channel Communication

  • Macros (Templated Responses)

+ 7 more

Unique Features

  • Surveys & Feedback

  • Community Forums

  • Self Service Portal

+ 1 more

Pricing

Free Trial available

Starts from $8.50/User/Month when Billed Yearly

9.4

Spot Score

HelpDesk - Help Desk Software

HelpDesk

Streamline customer support and boost team productivity.

Request a Quote

4.3

(25)

Add to compare

Product Description

HelpDesk is an online ticketing system suitable for both small businesses and enterprise clients. It provides easy-to-use features and an intuitive user interface designed to simplify a team’s efforts. HelpDesk allows for managing all customer messages in one place. Users can utilize tags, ...

Read more

Common Features

  • Incident Management

  • Multi-Channel Communication

  • Macros (Templated Responses)

+ 7 more

Unique Features

  • Social Media Integration

  • Surveys & Feedback

  • Contract (SLA Management)

+ 2 more

Pricing

Free Trial available

Starts from $29/User/Month when Billed Yearly

9.8

Spot Score

SysAid - Help Desk Software

SysAid

Streamline IT support anytime, anywhere.

Request a Quote

Add to compare

Product Description

SysAid is an Internet-based help desk tool that helps organizations with any solution that can be deferred or otherwise unintentionally shut down. SysAid helps the organization maintain departmental needs like needs for activities like hosting web sites, email services, file sharing. SysAid ...

Read more

Common Features

  • Incident Management

  • Multi-Channel Communication

  • Macros (Templated Responses)

+ 7 more

Unique Features

  • Social Media Integration

  • Surveys & Feedback

  • Contract (SLA Management)

+ 3 more

Pricing

Free Trial available

SysAid offers custom pricing plan

9.5

Spot Score

Jitbit Helpdesk - Help Desk Software

Jitbit Helpdesk

RECOMMENDED

Streamline customer support with Jitbit Helpdesk.

Request a Quote

4.4

(82)

Add to compare

Product Description

Jitbit's revolutionary help desk software allows to easily manage support requests. The easy-to-use software includes everything needed to create, track and resolve customer issues. Using Jitbit reduces the response time for customers and makes it easy for user to stay afloat of all the ...

Read more

Common Features

  • Incident Management

  • Multi-Channel Communication

  • Macros (Templated Responses)

+ 7 more

Unique Features

  • Social Media Integration

  • Surveys & Feedback

  • Contract (SLA Management)

+ 3 more

Pricing

Free Trial available

Starts from $24.92/Month when Billed Yearly

8.5

Spot Score

lemtalk - Help Desk Software

lemtalk

Efficient, customizable, and affordable help desk software.

Request a Quote

4.2

(18)

Add to compare

Product Description

emtalk is an easy-to-use, four function help desk software designed with the requirements of the modern computer user in mind. Whether user need to manage a low tech help desk or high tech solution, lemtalk's intuitive user interface will keep productive through the busy day. With a large ...

Read more

Common Features

  • Incident Management

  • Multi-Channel Communication

  • Macros (Templated Responses)

+ 7 more

Unique Features

  • Social Media Integration

  • Surveys & Feedback

  • Self Service Portal

+ 1 more

Pricing

Free Trial available

Starts from $40/Month when Billed Yearly

8.7

Spot Score

Spiceworks Help Desk - Help Desk Software

Spiceworks Help Desk

Effortless IT asset management at your fingertips.

Request a Quote

4.3

(30)

Add to compare

Product Description

Spiceworks Help Desk is an IT asset management and help desk solution that seamlessly integrates with existing technology, providing with end-to-end visibility into the network. The software is dedicated to Searching, Managing, and Monitoring IT assets throughout the entire organization. Need a ...

Read more

Common Features

  • Incident Management

  • Multi-Channel Communication

  • Customizable Branding

+ 5 more

Unique Features

  • Surveys & Feedback

  • Contract (SLA Management)

  • Self Service Portal

+ 1 more