Yes, both Snappy and Zoho Desk offer a Free Trial.
Snappy is designed for Large Enterprises, Medium Business and Small Business.
Zoho Desk is designed for Large Enterprises, Medium Business and Small Business.
Pricing for Snappy Starts at $15/User/Month whereas for Zoho Desk Starts at $7/user/month when yearly.
Some top alternatives to Snappy includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, Deskero, Teamwork Desk, HelpDesk, SysAid, Jitbit Helpdesk, lemtalk, Spiceworks Help Desk, LabiDesk, HESK, Support.cc by 500apps and BoldDesk.
Some top alternatives to Zoho Desk includes Zendesk Support, Tidio Helpdesk, ManageEngine ServiceDesk Plus, Jira Service Desk, HelpDesk, SysAid, Desky, ReadyDesk, Sitehelpdesk, Trakdesk, HESK and BoldDesk.