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8.0

Spot Score

Little SaaS Communication - Help Desk Software

Little SaaS Communication Alternatives with Better Features

Streamline customer communication with efficient helpdesk software.

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Main Features

  • Self Service Portal
  • Live Chat
  • Alerts (Escalation)
  • Knowledge Base

Pricing

  • Starts from $30/Month, also offers free forever plan

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Alternatives of Little SaaS Communication with

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List of the Top Little SaaS Communication alternatives as of January 2025

Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.

9.7

Spot Score

Zoho Desk - Help Desk Software

Zoho Desk

RECOMMENDED

Efficient support for all your business needs.

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Product Description

Zoho Desk help desk software offers a free help desk with popular features. In addition to free users, individuals can manage unlimited agents, create templates to make it easier for agents to answer tickets, and use the Zoho Desk Help Desk Software for business. With Zoho account user can ...

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Common Features

  • Multi-Channel Communication

  • Document Storage

  • Ticket Management

+ 6 more

Unique Features

  • Incident Management

  • Social Media Integration

  • Macros (Templated Responses)

+ 5 more

Pricing

Free Trial available

Starts from $14/User/Month when Billed Yearly, also offers free forever plan

9.2

Spot Score

Zendesk Support - Help Desk Software

Zendesk Support

RECOMMENDED

Effortlessly manage customer requests with Zendesk Support.

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Product Description

Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface uses natural language processing without learning curve or training to make sure everyone in the organization ...

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Common Features

  • Multi-Channel Communication

  • Document Storage

  • Ticket Management

+ 6 more

Unique Features

  • Incident Management

  • Social Media Integration

  • Macros (Templated Responses)

+ 6 more

Pricing

Free Trial available, Try Now

Starts from $19/user/month when yearly

9.5

Spot Score

Freshdesk - Help Desk Software

Freshdesk

RECOMMENDED

Empower your support team to excel.

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Product Description

Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for users to communicate with customers directly, via multiple channels like email, Twitter, Facebook and ...

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Common Features

  • Multi-Channel Communication

  • Ticket Management

  • Known Issue Management

+ 5 more

Unique Features

  • Incident Management

  • Social Media Integration

  • Macros (Templated Responses)

+ 5 more

Pricing

Free Trial available, Try Now

Starts from $15/User/Month when Billed Yearly, also offers free forever plan

8.9

Spot Score

Teamwork Desk - Help Desk Software

Teamwork Desk

Effortlessly improve customer support with Teamwork Desk.

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4.4

(76)

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Product Description

The Teamwork Desk is a host based desktop application that monitors the computers on the network and reports problems to a central location. With Teamwork Desk user can improve their cutomer's experience by identifying the location of the problem and allowing help desk operators to fix it. It’s ...

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Common Features

  • Multi-Channel Communication

  • Document Storage

  • Ticket Management

+ 6 more

Unique Features

  • Incident Management

  • Macros (Templated Responses)

  • Customizable Branding

+ 2 more

Pricing

Free Trial available

Starts from $8.50/User/Month when Billed Yearly

9.8

Spot Score

LiveAgent - Help Desk Software

LiveAgent

Connect with your customers on all channels.

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Product Description

LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and phone support. It's mobile‑enabled too so it doesn't matter where customers are based, users be able to connect with them seamlessly. LiveAgent ...

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Common Features

  • Multi-Channel Communication

  • Document Storage

  • Ticket Management

+ 6 more

Unique Features

  • Incident Management

  • Social Media Integration

  • Macros (Templated Responses)

+ 13 more

Pricing

Free Trial available

Starts from $15/User/Month, also offers free forever plan

9.4

Spot Score

HelpDesk - Help Desk Software

HelpDesk

Streamline customer support and boost team productivity.

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4.3

(25)

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Product Description

HelpDesk is an online ticketing system suitable for both small businesses and enterprise clients. It provides easy-to-use features and an intuitive user interface designed to simplify a team’s efforts. HelpDesk allows for managing all customer messages in one place. Users can utilize tags, ...

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Common Features

  • Multi-Channel Communication

  • Document Storage

  • Ticket Management

+ 5 more

Unique Features

  • Incident Management

  • Social Media Integration

  • Macros (Templated Responses)

+ 4 more

Pricing

Free Trial available

Starts from $29/User/Month when Billed Yearly

9.8

Spot Score

SysAid - Help Desk Software

SysAid

RECOMMENDED

Streamline IT support anytime, anywhere.

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Product Description

SysAid is an Internet-based help desk tool that helps organizations with any solution that can be deferred or otherwise unintentionally shut down. SysAid helps the organization maintain departmental needs like needs for activities like hosting web sites, email services, file sharing. SysAid ...

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Common Features

  • Multi-Channel Communication

  • Document Storage

  • Ticket Management

+ 6 more

Unique Features

  • Incident Management

  • Social Media Integration

  • Macros (Templated Responses)

+ 4 more

Pricing

Free Trial available

SysAid offers custom pricing plan

9.5

Spot Score

Jitbit Helpdesk - Help Desk Software

Jitbit Helpdesk

RECOMMENDED

Streamline customer support with Jitbit Helpdesk.

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4.4

(82)

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Product Description

Jitbit's revolutionary help desk software allows to easily manage support requests. The easy-to-use software includes everything needed to create, track and resolve customer issues. Using Jitbit reduces the response time for customers and makes it easy for user to stay afloat of all the ...

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Common Features

  • Multi-Channel Communication

  • Document Storage

  • Ticket Management

+ 6 more

Unique Features

  • Incident Management

  • Social Media Integration

  • Macros (Templated Responses)

+ 4 more

Pricing

Free Trial available

Starts from $24.92/Month when Billed Yearly

8.4

Spot Score

EvantoDesk - Help Desk Software

EvantoDesk

Efficient help desk solutions for exceptional customer service.

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5.0

(4)

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Product Description

The EvantoDesk Help Desk Software is a quick and easy way to purchase help desk tickets from customers. The help desk software also allows customers to purchase help desk tickets from the service desk. All the data from those tickets can be exported into various file formats including csv, ...

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Common Features

  • Multi-Channel Communication

  • Ticket Management

  • Knowledge Base

+ 4 more

Unique Features

  • Social Media Integration

  • Customizable Branding

  • Surveys & Feedback

+ 2 more

Pricing

Free Trial available

Starts from $15/User/Month when Billed Yearly

8.3

Spot Score

LabiDesk - Help Desk Software

LabiDesk

Streamline customer support and enhance satisfaction.

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Add to compare

Product Description

LabiDesk's help desk software is a complete solution that allows to manage and resolve customer inquiries, providing company with a point of contact via telephone or email. LabiDesk's help desk software will greatly improve the management and the fulfillment of customer inquiries, while also ...

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Common Features

  • Multi-Channel Communication

  • Document Storage

  • Ticket Management

+ 5 more

Unique Features

  • Incident Management

  • Social Media Integration

  • Macros (Templated Responses)

+ 3 more

Pricing

Free Trial available

Starts from $79/Month when Billed Yearly