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7.9

Spot Score

GetHelp - Help Desk Software

GetHelp Alternatives with Better Features

Effortless customer support at your fingertips.

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Main Features

  • Self Service Portal
  • Alerts (Escalation)
  • Contract (SLA Management)
  • Knowledge Base

Pricing

  • GetHelp offers custom pricing plan

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List of the Top GetHelp alternatives as of February 2025

Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.

9.7

Spot Score

Zoho Desk - Help Desk Software

Zoho Desk

RECOMMENDED

Efficient support for all your business needs.

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Product Description

Zoho Desk help desk software offers a free help desk with popular features. In addition to free users, individuals can manage unlimited agents, create templates to make it easier for agents to answer tickets, and use the Zoho Desk Help Desk Software for business. With Zoho account user can ...

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Common Features

  • Multi-Channel Communication

  • Document Storage

  • Customizable Branding

+ 6 more

Unique Features

  • Incident Management

  • Social Media Integration

  • Macros (Templated Responses)

+ 5 more

Pricing

Free Trial available

Starts from $14/User/Month when Billed Yearly, also offers free forever plan

9.2

Spot Score

Zendesk Support - Help Desk Software

Zendesk Support

RECOMMENDED

Effortlessly manage customer requests with Zendesk Support.

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Product Description

Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface uses natural language processing without learning curve or training to make sure everyone in the organization ...

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Common Features

  • Multi-Channel Communication

  • Document Storage

  • Customizable Branding

+ 6 more

Unique Features

  • Incident Management

  • Social Media Integration

  • Macros (Templated Responses)

+ 6 more

Pricing

Free Trial available, Try Now

Starts from $19/user/month when yearly

9.5

Spot Score

Freshdesk - Help Desk Software

Freshdesk

RECOMMENDED

Empower your support team to excel.

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Product Description

Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for users to communicate with customers directly, via multiple channels like email, Twitter, Facebook and ...

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Common Features

  • Multi-Channel Communication

  • Customizable Branding

  • Ticket Management

+ 5 more

Unique Features

  • Incident Management

  • Social Media Integration

  • Macros (Templated Responses)

+ 5 more

Pricing

Free Trial available, Try Now

Starts from $15/User/Month when Billed Yearly, also offers free forever plan

8.9

Spot Score

Teamwork Desk - Help Desk Software

Teamwork Desk

Effortlessly improve customer support with Teamwork Desk.

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4.4

(76)

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Product Description

The Teamwork Desk is a host based desktop application that monitors the computers on the network and reports problems to a central location. With Teamwork Desk user can improve their cutomer's experience by identifying the location of the problem and allowing help desk operators to fix it. It’s ...

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Common Features

  • Multi-Channel Communication

  • Document Storage

  • Customizable Branding

+ 5 more

Unique Features

  • Incident Management

  • Macros (Templated Responses)

  • Surveys & Feedback

+ 3 more

Pricing

Free Trial available

Starts from $8.50/User/Month when Billed Yearly

9.4

Spot Score

HelpDesk - Help Desk Software

HelpDesk

Streamline customer support and boost team productivity.

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4.3

(25)

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Product Description

HelpDesk is an online ticketing system suitable for both small businesses and enterprise clients. It provides easy-to-use features and an intuitive user interface designed to simplify a team’s efforts. HelpDesk allows for managing all customer messages in one place. Users can utilize tags, ...

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Common Features

  • Multi-Channel Communication

  • Document Storage

  • Customizable Branding

+ 6 more

Unique Features

  • Incident Management

  • Social Media Integration

  • Macros (Templated Responses)

+ 3 more

Pricing

Free Trial available

Starts from $29/User/Month when Billed Yearly

9.5

Spot Score

Jitbit Helpdesk - Help Desk Software

Jitbit Helpdesk

RECOMMENDED

Streamline customer support with Jitbit Helpdesk.

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4.4

(82)

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Product Description

Jitbit's revolutionary help desk software allows to easily manage support requests. The easy-to-use software includes everything needed to create, track and resolve customer issues. Using Jitbit reduces the response time for customers and makes it easy for user to stay afloat of all the ...

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Common Features

  • Multi-Channel Communication

  • Document Storage

  • Customizable Branding

+ 6 more

Unique Features

  • Incident Management

  • Social Media Integration

  • Macros (Templated Responses)

+ 4 more

Pricing

Free Trial available

Starts from $24.92/Month when Billed Yearly

8.3

Spot Score

ReadyDesk - Help Desk Software

ReadyDesk

Streamline your customer support effortlessly.

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1.8

(4)

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Product Description

ReadyDesk is a help desk and support ticket tracking application, featuring customer support tools such as knowledge base, FAQs and other items that can be used to improve customer service. This software provides complete unified front-end that allows to combine help desk and customer care, ...

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Common Features

  • Multi-Channel Communication

  • Document Storage

  • Customizable Branding

+ 6 more

Unique Features

  • Social Media Integration

  • Surveys & Feedback

  • Live Chat

Pricing

Starts from $9/Month

8.7

Spot Score

Spiceworks Help Desk - Help Desk Software

Spiceworks Help Desk

Effortless IT asset management at your fingertips.

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4.3

(30)

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Product Description

Spiceworks Help Desk is an IT asset management and help desk solution that seamlessly integrates with existing technology, providing with end-to-end visibility into the network. The software is dedicated to Searching, Managing, and Monitoring IT assets throughout the entire organization. Need a ...

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Common Features

  • Multi-Channel Communication

  • Customizable Branding

  • Ticket Management

+ 5 more

Unique Features

  • Incident Management

  • Surveys & Feedback

  • Known Issue Management

+ 1 more

8.6

Spot Score

HESK - Help Desk Software

HESK

Streamline your customer support with ease.

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5.0

(5)

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Product Description

HESK is a one stop shop for all Help Desk needs. HESK is a web based customer support system that aims to provide user friendly support, easy management of tickets and communication with the customers. With the modular architecture of HESK, user can easily integrate it into an existing ...

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Common Features

  • Multi-Channel Communication

  • Document Storage

  • Customizable Branding

+ 4 more

Unique Features

  • Incident Management

  • Surveys & Feedback

  • Known Issue Management

+ 1 more

Pricing

Free Trial available

Starts from $24.91/Month when Billed Yearly