HESK

"Hesk helpdesk helps me helps me help my users"

What do you like best about Hesk? Our school system uses another software "solution" for the maintenence help desk, but for my needs in the IT department, their software is just too confusing and is overkill for my needs; I just need to keep a list of who needs me for what, add notes about the progress of their work ticket, and then be able to search for name, device, school, etc to find the ticket in the future should I need to refer to it. Hesk checks all of these boxes at a price that ...

"A fantastic option for small businesses who need a support desk"

What do you like best about Hesk? Full disclosure: I'm comfortable hacking around with PHP and poking at a server so I may be a bit biased, but I have used this software since 1.x and I still install it for small businesses. It's free (after initial donation) , endlessly customizable, and just plain works. You can tailor it for so many industries, situations, and specs, without having to dream up bizarre workarounds like you do with most SAAS offerings. Even if you can't modify the code, it ...

"Amazing Open-Source Help Desk/Knowledgebase Application!"

What do you like best about Hesk? The new version 3 Hesk has an amazing interface both on the front and back ends. Simple yet intuitive controls, decent amount of features and the ability to use either/or both the help desk or knowledgebase features. I love that you can run this on any local or web based server and completely customize this to your needs.

"From the best open source ticketing systems"

What do you like best about Hesk? Hesk has an amazing equilibration between receiving support requests via the built-in forms systems or via an IMAP connection with the emails server and with the knowledge base features which look like to some professional non open source ticketing softwares like the Atlassian's Jira and FreshDesk.

"Amazing Helpdesk Software!"

What do you like best about Hesk? It's incredibly easy to create support articles and manage support tickets, very user friendly for any outsiders and requires very minimal agent training as it's very simple to learn and manage!