8.1
Spot Score
Efficient support, no matter the distance.
User Ratings
Main Features
Pricing
Starts from $79/Month when Billed Yearly
Free Trial available
Showing 1-10 out of 10
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9.7
Spot Score
RECOMMENDED
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Product Description
Zoho Desk help desk software offers a free help desk with popular features. In addition to free users, individuals can manage unlimited agents, create templates to make it easier for agents to answer tickets, and use the Zoho Desk Help Desk Software for business. With Zoho account user can ...
Read moreCommon Features
Customizable Branding
Ticket Management
Knowledge Base
+ 2 more
Unique Features
Incident Management
Social Media Integration
Multi-Channel Communication
+ 9 more
Pricing
Free Trial available
Starts from $14/User/Month when Billed Yearly, also offers free forever plan
9.2
Spot Score
RECOMMENDED
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Product Description
Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface uses natural language processing without learning curve or training to make sure everyone in the organization ...
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Customizable Branding
Ticket Management
Knowledge Base
+ 2 more
Unique Features
Incident Management
Social Media Integration
Multi-Channel Communication
+ 10 more
Pricing
Free Trial available, Try Now
Starts from $19/user/month when yearly
RECOMMENDED
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Product Description
ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help desks and field service organizations, advanced features for IT Service Management, and much more - ...
Read moreCommon Features
Knowledge Base
Self Service Portal
Contract (SLA Management)
Unique Features
Incident Management
Asset Management
Live Chat
Pricing
Free Trial available
ManageEngine ServiceDesk Plus offers custom pricing plan
9.5
Spot Score
RECOMMENDED
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Product Description
Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for users to communicate with customers directly, via multiple channels like email, Twitter, Facebook and ...
Read moreCommon Features
Customizable Branding
Ticket Management
Knowledge Base
+ 2 more
Unique Features
Incident Management
Social Media Integration
Multi-Channel Communication
+ 8 more
Pricing
Free Trial available, Try Now
Starts from $15/User/Month when Billed Yearly, also offers free forever plan
9.8
Spot Score
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Product Description
LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and phone support. It's mobile‑enabled too so it doesn't matter where customers are based, users be able to connect with them seamlessly. LiveAgent ...
Read moreCommon Features
Customizable Branding
Ticket Management
Knowledge Base
+ 2 more
Unique Features
Incident Management
Social Media Integration
Multi-Channel Communication
+ 17 more
Pricing
Free Trial available
Starts from $15/User/Month, also offers free forever plan
9.4
Spot Score
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Product Description
HelpDesk is an online ticketing system suitable for both small businesses and enterprise clients. It provides easy-to-use features and an intuitive user interface designed to simplify a team’s efforts. HelpDesk allows for managing all customer messages in one place. Users can utilize tags, ...
Read moreCommon Features
Customizable Branding
Ticket Management
Knowledge Base
+ 2 more
Unique Features
Incident Management
Social Media Integration
Multi-Channel Communication
+ 7 more
Pricing
Free Trial available
Starts from $29/User/Month when Billed Yearly
9.5
Spot Score
RECOMMENDED
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Product Description
Jitbit's revolutionary help desk software allows to easily manage support requests. The easy-to-use software includes everything needed to create, track and resolve customer issues. Using Jitbit reduces the response time for customers and makes it easy for user to stay afloat of all the ...
Read moreCommon Features
Customizable Branding
Ticket Management
Knowledge Base
+ 2 more
Unique Features
Incident Management
Social Media Integration
Multi-Channel Communication
+ 8 more
Pricing
Free Trial available
Starts from $24.92/Month when Billed Yearly
7.9
Spot Score
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Product Description
The Helppot help desk is a powerful software tool with features that are incredibly easy to use. It enables anyone to set up their own help desk, or to upgrade an existing help desk, in minutes. Whether training staff or setting up for the first time, Helppot makes it simple to manage clients, ...
Read moreCommon Features
Customizable Branding
Ticket Management
Knowledge Base
+ 2 more
Unique Features
Incident Management
Multi-Channel Communication
Macros (Templated Responses)
+ 3 more
Pricing
Free Trial available
8.4
Spot Score
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Product Description
SmarterTrack is a help desk software that allows to manage customer support requests, send automated emails, view individual tickets, and more. It also comes equipped with a dashboard so user can do live monitored ticket activity, as well as access monitoring reports for the most important ...
Read moreCommon Features
Customizable Branding
Ticket Management
Knowledge Base
+ 2 more
Unique Features
Multi-Channel Communication
Surveys & Feedback
Known Issue Management
+ 4 more
Pricing
Free Trial available
Starts from $20/User/Month
8.3
Spot Score
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Product Description
HelpdeskEddy is modern helpdesk software that will grow with business and help keep track of customer requests and improve customer service. It's packed with features to better manage customers such as auto-assign problems, customizable workflows, and an intuitive interface with help desk ...
Read moreCommon Features
Customizable Branding
Ticket Management
Knowledge Base
+ 1 more
Unique Features
Social Media Integration
Multi-Channel Communication
Macros (Templated Responses)
+ 4 more
Pricing
Free Trial available
HelpdeskEddy offers custom pricing plan