Elevio

We are fans!

What do you like best? We have been using elev.io since 2015 and we have been fans ever since. We love how easy it is to write articles in multiple languages and then make it easily accessible to users in our e-learning platform. What do you dislike? There aren't any downsides that would currently make any other supplier a better fit for us. We have an unusual setup that creates an extra challenge both for us and for elev.io (or any other software for that matter). Elevio Support is ...

Great software to cover your onboarding & self service needs.

What do you like best? Elevio has a clear focus with their features around onboarding & self-help and they work together exceptionally well. We started off just with the assistant and now started to replace more and more of our existing solutions with elev.io features - for example contact and feedback forms (elevio modules) or the hosted KB. The implementation and setup was really fast and still there is enough room to customize everything to our products. We ran into issues a few ...

Simple, Flexible and Useful

What do you like best? It was very easy to setup Elev.io and get up and running quickly. Their support is responsive and helpful. What do you dislike? There are a couple of features that we would like, including the ability to use language translations in the text or articles. What problems are you solving with the product? What benefits have you realized? Elev.io allows our users to self-service their training in our application.

One of the best tools for self service in app

What do you like best? This is a well designed tool that has just about everything you need for success. Ours easily integrated with ZenDesk Help Center and quickly started providing a path to self service for our users. Its easy to use intuitive to manage and has excellent support. Our favorite feature is ticket deflection which deflects an average of 15% of the total volume. What do you dislike? As a smaller company they move a bit slower than larger ones but this can also be a ...

Elevio for In-Line Support

What do you like best? Elevio makes it simple to provide contextual support to our customers. It enables us to provide in-line support for our website. It interfaces and integrates with our ticketing software Freshdesk easily. What do you dislike? Reporting needs a bit of work - but what they do provide is insightful. There could be a little more customization options. Contacting Elevio support is easy - and they are quick to respond. We felt like they understood our needs perfectly ...

Elevio is everything you require for your content management

What do you like best? I like the interface which is easy to understand. It does not require any learning from your side and so once you register, you can immediately start working on it. What do you dislike? I personally did not find anything to dislike about the product, but the user interface I felt can be better. Recommendations to others considering the product: Go for it if you are looking for a content management tool. What problems are you solving with the product? ...

Great tool for your client support needs.

What do you like best? You can do almost anything and it integrates with most of our support stack (Intercom and Freshdesk). It is also super customizable, it holds our knowledge base, it allows customers to track the progress of tickets they've created, you can integrate and unique pages you have (and name them as you'd like) and even start a suggestion box for clients. All in one place. Lastly, the support team is great, and even the CEO has answered my support inbounds. What do you ...

Great Customer Service Software

What do you like best? We use elevio for our customer help center knowledge base, virtual walkthroughs and chat support. The tool is simple, elegant and user-friendly. It's easy to implement and manipulate over time. The dashboard is straightforward. What do you dislike? This is a premium software, and therefore the price reflects that. If you are a startup that is bootstrapping, you may want to look for another cheaper alternative and then upgrade when the business case really ...

Good system that is really useful

What do you like best? The interface is really rasy to use and only takes moments to get up and running. What do you dislike? Limited customisation options. You can overwrite with css, but it isn't guaranteed the changes will disappear over night with an uodate to their system. Recommendations to others considering the product: It's fairly priced for the solutions you are getting. Compared with similar systems this is much slicker and better value. What problems are you ...