Spot Score

SmarterTrack

Streamline your customer support with SmarterTrack.

4.3

(8)

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Starts from $20/User/Month

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Overview

Features

Pricing

Alternatives

Ratings

Support

FAQs

What is SmarterTrack?

Affiliate Disclosure

SmarterTrack is a help desk software that allows to manage customer support requests, send automated emails, view individual tickets, and more. It also comes equipped with a dashboard so user can do live monitored ticket activity, as well as access monitoring reports for the most important metrics on businesses. It's an all-in-one help desk, knowledge management, email marketing, live chat, website feedback and more.

Pricing

Starts from $20/User/Month
Free Trial available

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud

SmarterTrack software demo

SmarterTrack has not given any software demo yet

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SmarterTrack was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.

SmarterTrack Features

Show Feature Explanation

Features Score:

Alerts (Escalation)

Automated Routing

Community Forums

Contract (SLA Management)

Customizable Branding

Knowledge Base

Known Issue Management

Live Chat

Multi-Channel Communication

Self Service Portal

Surveys & Feedback

Ticket Management

SmarterTrack Pricing

Claim a Free Trial

Free Trial

Yes, It's available

SmarterTrack Pricing

Starts from $20/User/Month

Pricing Model

Free trial
Paid Plans (Subscription /Quotation Based )

Claim a Free Trial

Pricing Plans

SmarterTrack Hosted

$20

/User/Month

SmarterTrack Communicator
SIP-compliant softphone
free technical support
All sites are hosted in a secure, state-of-the-art datacenter

SmarterTrack Professional

Email ticketing and issue tracking
Live chat
customer Portal
User Community
Call logging

SmarterTrack Enterprise

Support for multiple Brands
Customer satisfaction surveys
Customizable forms
Single Sign-On
scheduled email reports

Explore in-depth pricing

Screenshots of the SmarterTrack Pricing Page

Disclaimer: Pricing information for SmarterTrack is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

View detailed pricing for SmarterTrack

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SmarterTrack Reviews & Ratings

4.3

Very Good

Based on 8 ratings & 6 reviews

Rating Distribution

Excellent

(2)

Very Good

(3)

Good

(1)

Poor

(0)

Terible

(0)

User Review

Anonymous User

01/11/22

2.5 out of 5

"Was a Good simple helpdesk"

What do you like best about SmarterTrack? It worked as exepected, on premise options were available What do you dislike about SmarterTrack? Currently ...

Limuel O

11/01/21

5 out of 5

"Easy to use software tool"

What do you like best about SmarterTrack? I like the live chat to customer services What do you dislike about SmarterTrack? messages have very slow ...

Ryan K

02/27/20

3.5 out of 5

"SmarterTrack"

What do you like best about SmarterTrack? The interface is not bad. Easy to look at and to find your current and old tickets. What do you dislike ...

Ulises A

08/19/19

4 out of 5

"SmarterTrack provides real-time customer support"

What do you like best about SmarterTrack? SmarterTrack is an elegant application to communicate with customers, has an impeccable interface and with ...

View all Reviews

SmarterTrack Support

Customer Service

24/7 (Live rep)

Business Hours

Online

Location

Phoenix, Arizona

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

SmarterTrack is a Help Desk Software. SmarterTrack offers Multi-Channel Communication, Customizable Branding, Ticket Management, Surveys & Feedback, Known Issue Management and many more functionalities.

Some top alternatives to SmarterTrack includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice and BoldDesk.

No, SmarterTrack doesn't provide API.

No, SmarterTrack doesn't provide mobile app.

SmarterTrack is located in Phoenix, Arizona

SmarterTrack offers Free Trial, Subscription, Quotation Based pricing models

We don't have information regarding integrations of the SmarterTrack as of now.

The starting price of SmarterTrack is $20/User/Month

This software is researched and edited by

Rajat Gupta

Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.