Yes, both SmarterTrack and Zendesk Support offer a Free Trial.
SmarterTrack is designed for Large Enterprises, Medium Business and Small Business.
Zendesk Support is designed for Large Enterprises, Medium Business and Small Business.
Pricing for SmarterTrack Starts at $20/User/Month whereas for Zendesk Support Starts at $19/user/month when yearly.
Some top alternatives to SmarterTrack includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, ManageEngine ServiceDesk Plus, Freshdesk, Deskero, Teamwork Desk, HelpDesk, SysAid, Jitbit Helpdesk, Sitehelpdesk, Trakdesk, LabiDesk, HESK, Help Desk Premier and BoldDesk.
Some top alternatives to Zendesk Support includes Zoho Desk, Tidio Helpdesk, Deskero, Support Hub, HelpDesk, Desky, Help Scout, Salesforce Service Cloud, ReadyDesk, Sitehelpdesk, HESK and BoldDesk.