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8.7

Spot Score

Helpy - Help Desk Software

Helpy Alternatives with Better Features

Empowering support for a thriving business.

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Main Features

  • Self Service Portal
  • Live Chat
  • Alerts (Escalation)
  • Contract (SLA Management)

Pricing

  • Starts from $15/User/Month

  • Free Trial available

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Alternatives of Helpy with

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List of the Top Helpy alternatives as of April 2025

Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.

9.2

Spot Score

Zendesk Support - Help Desk Software

Zendesk Support

RECOMMENDED

Effortlessly manage customer requests with Zendesk Support.

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Product Description

Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface uses natural language processing without learning curve or training to make sure everyone in the organization ...

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Common Features

  • Social Media Integration

  • Multi-Channel Communication

  • Document Storage

+ 10 more

Unique Features

  • Incident Management

  • Macros (Templated Responses)

  • Community Forums

+ 13 more

Pricing

Free Trial available, Try Now

Starts from $19/user/month when yearly

9.7

Spot Score

Zoho Desk - Help Desk Software

Zoho Desk

RECOMMENDED

Efficient support for all your business needs.

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Product Description

Zoho Desk help desk software offers a free help desk with popular features. In addition to free users, individuals can manage unlimited agents, create templates to make it easier for agents to answer tickets, and use the Zoho Desk Help Desk Software for business. With Zoho account user can ...

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Common Features

  • Social Media Integration

  • Multi-Channel Communication

  • Document Storage

+ 10 more

Unique Features

  • Incident Management

  • Macros (Templated Responses)

  • Community Forums

+ 11 more

Pricing

Free Trial available, Try Now

Starts from $7/user/month when yearly

9.5

Spot Score

Freshdesk - Help Desk Software

Freshdesk

Empower your support team to excel.

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Product Description

Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for users to communicate with customers directly, via multiple channels like email, Twitter, Facebook and ...

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Common Features

  • Social Media Integration

  • Multi-Channel Communication

  • Customizable Branding

+ 9 more

Unique Features

  • Incident Management

  • Macros (Templated Responses)

  • Community Forums

+ 1 more

Pricing

Free Trial available, Try Now

Starts from $15/User/Month when Billed Yearly, also offers free forever plan

8.7

Spot Score

ProProfs Help Desk - Help Desk Software

ProProfs Help Desk

Effortlessly manage all your customer support needs.

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4.5

(16)

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Product Description

From the simple interface, to the powerful base features, everything in this package was thought through. ProProfs Help Desk is the perfect solution for companies needing help ticketing software, web based training (WBT), managing online content, providing scheduling and tracking capabilities, ...

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Common Features

  • Social Media Integration

  • Multi-Channel Communication

  • Document Storage

+ 10 more

Unique Features

  • Incident Management

  • Macros (Templated Responses)

Pricing

Free Trial available

Starts from $10/User/Month when Billed Yearly

9.4

Spot Score

HelpDesk - Help Desk Software

HelpDesk

Streamline customer support and boost team productivity.

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4.3

(25)

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Product Description

HelpDesk is an online ticketing system suitable for both small businesses and enterprise clients. It provides easy-to-use features and an intuitive user interface designed to simplify a team’s efforts. HelpDesk allows for managing all customer messages in one place. Users can utilize tags, ...

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Common Features

  • Social Media Integration

  • Multi-Channel Communication

  • Document Storage

+ 10 more

Unique Features

  • Incident Management

  • Macros (Templated Responses)

Pricing

Free Trial available

Starts from $29/User/Month when Billed Yearly

9.5

Spot Score

Jitbit Helpdesk - Help Desk Software

Jitbit Helpdesk

Streamline customer support with Jitbit Helpdesk.

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4.4

(82)

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Product Description

Jitbit's revolutionary help desk software allows to easily manage support requests. The easy-to-use software includes everything needed to create, track and resolve customer issues. Using Jitbit reduces the response time for customers and makes it easy for user to stay afloat of all the ...

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Common Features

  • Social Media Integration

  • Multi-Channel Communication

  • Document Storage

+ 10 more

Unique Features

  • Incident Management

  • Macros (Templated Responses)

  • Community Forums

Pricing

Free Trial available

Starts from $24.92/Month when Billed Yearly

8.9

Spot Score

Helprace - Help Desk Software

Helprace

Effortless help desk management and customer satisfaction.

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4.3

(4)

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Product Description

Helprace is a help desk and ticketing system that enables to run help desk in minutes. With Helprace, team will be able to manage customer tickets, schedule and manage appointments, collect feedback and more within minutes of having Helprace up and running. Features include: Supports unlimited ...

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Common Features

  • Social Media Integration

  • Multi-Channel Communication

  • Document Storage

+ 10 more

Unique Features

  • Incident Management

  • Macros (Templated Responses)

  • Community Forums

Pricing

Free Trial available

Starts from $9/User/Month when Billed Yearly

8.3

Spot Score

LabiDesk - Help Desk Software

LabiDesk

Streamline customer support and enhance satisfaction.

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Product Description

LabiDesk's help desk software is a complete solution that allows to manage and resolve customer inquiries, providing company with a point of contact via telephone or email. LabiDesk's help desk software will greatly improve the management and the fulfillment of customer inquiries, while also ...

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Common Features

  • Social Media Integration

  • Multi-Channel Communication

  • Document Storage

+ 9 more

Unique Features

  • Incident Management

  • Macros (Templated Responses)

Pricing

Free Trial available

Starts from $79/Month when Billed Yearly

8.8

Spot Score

Support.cc by 500apps - Help Desk Software

Support.cc by 500apps

Efficient support at your fingertips.

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Product Description

Support.ly is the new software as a service solution for IT support, customer support and external helpdesk functions. From one central area individuals can monitor and control multiple support agents on different locations, chat with online customers and receive all incoming requests via email ...

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Common Features

  • Social Media Integration

  • Multi-Channel Communication

  • Document Storage

+ 10 more

Unique Features

  • Incident Management

  • Macros (Templated Responses)

Pricing

Free Trial available

Starts from $9.99/Month when Billed Yearly

8.7

Spot Score

BoldDesk - Help Desk Software

BoldDesk

Streamline your support with BoldDesk's advanced features.

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Product Description

BoldDesk is a cloud-based ticketing platform that simplifies your support operations. It lets you group your customer service requests into one place, assign them to the right agents, develop personalized support creation forms, collaborate with your team, and increase agent productivity. Plus, ...

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Common Features

  • Social Media Integration

  • Multi-Channel Communication

  • Customizable Branding

+ 9 more

Unique Features

  • Incident Management

  • Macros (Templated Responses)

  • Community Forums

Pricing

Free Trial available

Starts from $8/User/Month when Billed Yearly