Spot Score

DigitalGenius

Effortless AI support for happier customers.

4.7

(5)

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DigitalGenius offers custom pricing plan

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Overview

Features

Pricing

Alternatives

Ratings

Media

Customers

Integrations

Support

FAQs

What is DigitalGenius?

Affiliate Disclosure

DigitalGenius brings automation and intelligence to the help desk. It replaces existing helpdesk software with a modern, AI-powered interface that learns and adapts as user use it. DigitalGenius is literally better than humans at following up without flagging, and customer satisfaction is through the roof. The chat sessions are logged for to review and analyze for future reference. With DigitalGenius live chat, customers can reach a live agent 24/7 365 days a year.

Pricing

DigitalGenius offers custom pricing plan

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud

DigitalGenius software demo

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DigitalGenius Features

Show Feature Explanation

Features Score:

Macros (Templated Responses)

Multi-Channel Communication

Integrations Management

AI-Assisted Development

Third-party Integration

DigitalGenius Pricing

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Free Trial

Not available

DigitalGenius Pricing

DigitalGenius offers custom pricing plan

Pricing Model

Paid Plans (Quotation Based )

Visit website

Pricing Plans

DigitalGenius

Reduce customer service costs
Delight your customers and boost customer satisfaction
Unlock The Full Potential of your Agents
Future Proof Process Automation
Tailored Solutions

Explore in-depth pricing

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Disclaimer: Pricing information for DigitalGenius is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

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DigitalGenius Reviews & Ratings

4.7

Excellent

Based on 5 ratings & 29 reviews

Rating Distribution

Excellent

(25)

Very Good

(4)

Good

(0)

Poor

(0)

Terible

(0)

User Review

Damien W

02/21/23

5 out of 5

"Very easy set up and good communication processes"

What do you like best about DigitalGenius? Quick and easy set up, very intuitive AI engine that accurately identifies our customer issues. What do you ...

Miquel N

02/15/23

5 out of 5

"Incredible team developing incredible tool"

What do you like best about DigitalGenius? I strongly recommend using DG to automatize CS cases with the best quality. Their intense detection is ...

Emma C

09/24/22

5 out of 5

"Fantastic experience and excellent support"

What do you like best about DigitalGenius? The whole process of working with them has been fantastic. They were really responsive to our needs, set ...

Anonymous User

06/02/22

5 out of 5

"Everything went well"

What do you like best about DigitalGenius? Their responsiveness and quick understanding of what we needed. The implementation time has been also ...

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DigitalGenius Customers

Reebok

HOLLAND and BARRETT

Rapha

Clarins

DigitalGenius Integrations

4.2

3.9

4.5

Microsoft Dynamics GP

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DigitalGenius Support

Customer Service

Business Hours

Location

London, England

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Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

DigitalGenius is a Help Desk Software. DigitalGenius offers Multi-Channel Communication, Macros (Templated Responses), Ticket Management, Knowledge Base, Alerts (Escalation) and many more functionalities.

Some top alternatives to DigitalGenius includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice and BoldDesk.

Yes, DigitalGenius provides API.

No, DigitalGenius doesn't provide mobile app.

DigitalGenius is located in London, England

DigitalGenius offers Quotation Based pricing model

Yes, DigitalGenius can integrate with Kustomer, Sprinklr, Slack, Shopify and many more.You can find more integration for DigitalGenius here

The starting price is not disclosed by DigitalGenius. You can visit DigitalGenius pricing page to get the latest pricing.

Researched by Rajat Gupta