DigitalGenius Reviews in April 2025: User Ratings, Pros & Cons

"Very easy set up and good communication processes"

What do you like best about DigitalGenius? Quick and easy set up, very intuitive AI engine that accurately identifies our customer issues. What do you dislike about DigitalGenius? None at the moment and hopefully none going forward either. We are just out of a successful Pilot stage and expanding the reach across all contact areas. What problems is DigitalGenius solving and how is that benefiting you? It identifies the customer's issue first, then uses the flows between DG and ourselves to ...

"Incredible team developing incredible tool"

What do you like best about DigitalGenius? I strongly recommend using DG to automatize CS cases with the best quality. Their intense detection is highly accurate, and their build flow is one of the most complete I've ever used. What do you dislike about DigitalGenius? Using DG may lose the human touch for solving consumer issues, but even this, they are trying to give a customized answer for each consumer. What problems is DigitalGenius solving and how is that benefiting you? Decrease ...

"Fantastic experience and excellent support"

What do you like best about DigitalGenius? The whole process of working with them has been fantastic. They were really responsive to our needs, set expectations clearly. When the initial plan for the pilot ran into some difficulties, Bora pivoted to ensure it was successful. The communication was always clear and and Bora and his team were committed to showing DG's value to our business. I'm very excited to keep working with them. What do you dislike about DigitalGenius? I have no ...

"Everything went well"

What do you like best about DigitalGenius? Their responsiveness and quick understanding of what we needed. The implementation time has been also rather fast. What do you dislike about DigitalGenius? I can't find anything, everything went quite smoothly. What problems is DigitalGenius solving and how is that benefiting you? Repetitive tickets, automatically updating fields and also preparing responses to answer tickets which are saving our agents time.

"Excellent AI Automation Software for Customer Support Services"

What do you like best about DigitalGenius? From opening discussions, through sign-off, and onto the present day, Digital Genius have shown themselves to be supportive, proactive and personable. The AI itself is powerful, with a large number of queries being automated at a high level of accuracy. From a customer perspective, Digital Genius is easy to use, with modular process flows being created that Bora and his team then turn into high-quality responses for customers. When dealing with a ...

"Excellent experience"

What do you like best about DigitalGenius? DG ability to offer bespoke services and personable relationship What do you dislike about DigitalGenius? None, the service is great and very personable What problems is DigitalGenius solving and how is that benefiting you? AI (email & chat) and back-office app development

"Wonderful work"

What do you like best about DigitalGenius? Communication of the team. They are very fast on the responses and let us progress very fast with the product What do you dislike about DigitalGenius? There are no big dislikes from the DG team as they always keep a good job What problems is DigitalGenius solving and how is that benefiting you? We are using Bot solution that helps our team

"Great service, excellent support."

What do you like best about DigitalGenius? I really like the fact that Digital Genius can fix any issues efficiently. No waiting around for hours or days to receive a reply, the communication is excellent. What do you dislike about DigitalGenius? There is nothing at this point that I dislike about the service we have received from Digital Genious. We started a free trial with them which was kidly extended and have just recently signed a contract with them. What problems is DigitalGenius ...

"Impressive AI-based ticket automation that comes with exceptional support"

What do you like best about DigitalGenius? Digital Genius offers impressive AI-based ticket automation that can be employed with general or custom intents. Digital Genius works closely to tweak or adjust these for their customer and provides consistent, and speedy support during and after implementation. What do you dislike about DigitalGenius? Customers can sometimes be caught off guard by such quick responses - hardly a fault of the service itself. What problems is DigitalGenius solving ...

"Great product"

What do you like best about DigitalGenius? Vvery useful, saves so much time. Super efficient tool that helps us focus on other elements of customer care. What do you dislike about DigitalGenius? Nothing that springs to mind - would recommend to anyone. What problems is DigitalGenius solving and how is that benefiting you? Quicker response time to customers Easier to manage queries