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Back - Service Desk Software

Back Alternatives with Better Pricing

Efficient support, simplified.

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Pricing

  • Back offers custom pricing plan

  • Free Trial available

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List of the Top Back alternatives as of February 2025

Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.

Freshservice - Service Desk Software

Freshservice

RECOMMENDED

Streamline your support process with ease.

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Product Description

The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where customers can report issues and view status updates in real time with automatic service desk ticketing ...

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Common Features

No common features

Unique Features

No unique features

Pricing

Free Trial available

Starts from $19/User/Month when Billed Yearly

ManageEngine ServiceDesk Plus - Service Desk Software

ManageEngine ServiceDesk Plus

RECOMMENDED

Solving IT problems, keeping businesses running smoothly.

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Product Description

ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help desks and field service organizations, advanced features for IT Service Management, and much more - ...

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Common Features

No common features

Unique Features

  • Incident Management

  • Asset Management

  • Knowledge Base

+ 3 more

Pricing

Free Trial available

ManageEngine ServiceDesk Plus offers custom pricing plan

Jira Service Desk - Service Desk Software

Jira Service Desk

Efficiently manage service requests with ease.

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Product Description

Jira Service Desk software offers the features that companies need to successfully deliver service desk applications, including issue management, change management, knowledge management and more. Jira Service Desk supports mixed on-premises and cloud deployment scenarios to better fit the ...

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Common Features

No common features

Unique Features

No unique features

Pricing

Free Trial available, Try Now

Starts from $10One-Time Payment, also offers free forever plan

Halo Service Desk - Service Desk Software

Halo Service Desk

Effortlessly manage IT support with Halo.

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4.6

(25)

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Product Description

Halo Service Desk Software is a cloud-based, web-based application that enables user to manage IT and technical support service desk via a single pane of glass. It provides powerful set of capabilities that makes it easy for agents to deliver fast, first call resolution while improving customer ...

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Common Features

No common features

Unique Features

No unique features

Pricing

Free Trial available

Starts from $40/User/Month

IBM Control Desk - Service Desk Software

IBM Control Desk

Streamline your service desk with intelligent asset management.

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4.6

(15)

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Product Description

IBM Control Desk is a complete, network-based help desk and service desk software with integrated asset management capabilities. Control Desk will identify and manage assets at the time they are acquired, provide a single view of IT services delivered to end users, deliver real-time service ...

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Common Features

No common features

Unique Features

No unique features

Pricing

Free Trial available

IBM Control Desk offers custom pricing plan

8.9

Spot Score

Teamwork Desk - Help Desk Software

Teamwork Desk

Effortlessly improve customer support with Teamwork Desk.

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4.4

(76)

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Product Description

The Teamwork Desk is a host based desktop application that monitors the computers on the network and reports problems to a central location. With Teamwork Desk user can improve their cutomer's experience by identifying the location of the problem and allowing help desk operators to fix it. It’s ...

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Common Features

No common features

Unique Features

  • Incident Management

  • Multi-Channel Communication

  • Macros (Templated Responses)

+ 11 more

Pricing

Free Trial available

Starts from $8.50/User/Month when Billed Yearly

9.4

Spot Score

HelpDesk - Help Desk Software

HelpDesk

Streamline customer support and boost team productivity.

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4.3

(25)

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Product Description

HelpDesk is an online ticketing system suitable for both small businesses and enterprise clients. It provides easy-to-use features and an intuitive user interface designed to simplify a team’s efforts. HelpDesk allows for managing all customer messages in one place. Users can utilize tags, ...

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Common Features

No common features

Unique Features

  • Incident Management

  • Social Media Integration

  • Multi-Channel Communication

+ 12 more

Pricing

Free Trial available

Starts from $29/User/Month when Billed Yearly

8.3

Spot Score

LabiDesk - Help Desk Software

LabiDesk

Streamline customer support and enhance satisfaction.

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Product Description

LabiDesk's help desk software is a complete solution that allows to manage and resolve customer inquiries, providing company with a point of contact via telephone or email. LabiDesk's help desk software will greatly improve the management and the fulfillment of customer inquiries, while also ...

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Common Features

No common features

Unique Features

  • Incident Management

  • Social Media Integration

  • Multi-Channel Communication

+ 11 more

Pricing

Free Trial available

Starts from $79/Month when Billed Yearly

8.7

Spot Score

BoldDesk - Help Desk Software

BoldDesk

Streamline your support with BoldDesk's advanced features.

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Product Description

BoldDesk is a cloud-based ticketing platform that simplifies your support operations. It lets you group your customer service requests into one place, assign them to the right agents, develop personalized support creation forms, collaborate with your team, and increase agent productivity. Plus, ...

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Common Features

No common features

Unique Features

  • Incident Management

  • Social Media Integration

  • Multi-Channel Communication

+ 12 more

Pricing

Free Trial available

Starts from $8/User/Month when Billed Yearly

Scopedesk - Service Desk Software

Scopedesk

Streamlining support, satisfied customers, simplified.

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5.0

(1)

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Product Description

Scopedesk is a Help Desk Software as a Service that streamlines ticket management on both sides of the help desk. It offers powerhouse features such as Multiple Ticket Queues, Predefined Ticket Actions, Full Ticket History, and Email Notifications. This service is suitable for businesses of any ...

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Common Features

No common features

Unique Features

No unique features

Pricing

Free Trial available

Starts from $79/Month, also offers free forever plan